Home Security System reviews in Alexandria

A

Rating
Pretty well overall. They always answer calls, the system is rated as the best overall home security system nation-wide. They are courteous and helpful, and send monthly proactive emails that elaborate on how to levertage all of the aspecgts of the system. They are slightly more expensive than other systems (probably 10-20% higher than the cheapest), but the service is really superb -- it is infinitely better than a previous experience we had with ADT a few years ago.
- John P.
A

Rating
I have been a very satisfied
Alexandria Home Security Companies Provider Name Locked
customer since 1999, when they installed the original security system on my new home.
Alexandria Home Security Companies Provider Name Locked
met with me and my family and was a pleasure to work with. Have had several contacts with them since then and have always been impressed with their professionalism, promptness and courtesy. My recent contact was due to a keypad prompt that there was a "communication failure" on my system. Called
Alexandria Home Security Companies Provider Name Locked
and problem was resolved over the phone in just a few minutes. A year ago, I contacted
Alexandria Home Security Companies Provider Name Locked
as I was replacing all windows/sliding glass patio door in my home. They worked to coordinate with my contractor.
Alexandria Home Security Companies Provider Name Locked
had to come and "disconnect" my system before the old windows were removed; they then came back to "reconnect" the system when new windows were installed. That service is the $395 charge referenced above. On another occasion, I had a plumber working in my home to solder a leaking pipe....he was concerned that the heat from the soldering would set off smoke alarm/security alarm. I promptly called
Alexandria Home Security Companies Provider Name Locked
....they disconnected my alarm while the plumber was working.....called them back when plumber was finished and they connected my system again. This was all done very quickly and efficiently over the phone.....no wait involved; and there was no charge for this service. In short, I am very pleased with
Alexandria Home Security Companies Provider Name Locked
and the service they provide; I have recommended them to neighbors and friends. Such prompt and personal service is rare today, which is why I highly recommend
Alexandria Home Security Companies Provider Name Locked
.
- sandra M.
A

Rating
Equipment was sent quickly. All promised pieces were in the boxes. Each piece was numbered for ease of installation. Each piece had easy to follow instructions. Time for installation was shorter than stated. Called for activation with fast and professional service. Have had the alarm system for over a month and it works exactly as described. I've only had one incident where remote activation took a little longer than expected. Can view the inside of my house over my smart phone. We have had one accidental alarm activation and the company responded quickly calling to ensure all was well. I would heartily recommend this company to anyone.
- Barbara M.
D

Rating
The install went pretty smoothly - to a point. The total time for installation was about 2 hours (part of that was figuring out the best place to put the base station so that all of the wireless sensors worked properly). But unfortunately, the T-Mobile wireless connection to the dispatch center did not work anywhere in my house.
I contacted
Alexandria Home Security Companies Provider Name Locked
and they told me that they had a Verizon wireless module that would fix the problem. They were supposed to ship me one right away, but, apparently, they did not have enough modules to meet the demand and it took almost a month to get the Verizon module.
I installed the Verizon module and tested the system. It seemed to work at first. But a few weeks later I started getting sporadic messages that the system had lost contact with the dispatch center. I tried moving the base station to other parts of the house, but the connection was not reliable.
About 6 weeks ago, I was away for vacation and the system stopped responding completely. It failed to report when my pet sitter disarmed and armed the alarm for several days while I was away. When I returned and contacted
Alexandria Home Security Companies Provider Name Locked
, they told me that the wireless module needed to be reset by removing the battery from the base station. This is not something that could be done remotely! So my system was out of commission for practically my entire vacation!
Finally,
Alexandria Home Security Companies Provider Name Locked
agreed to send me a backup broadband adapter that I could connect to my Internet router that would be used when the wireless connection was down. After installing the backup broadband adapter, and testing the system, it showed the same lack of reliability as with the wireless connection alone.
This is NOT a security system that I can rely on.

- Michael P.
A

Rating
The phone service and support were excellent. The system was easy to install using the directions provided. We bought the basic package and it took about an hour for the two of us to set everything up. The online interface and app are also really easy to use. We have not had any issues yet so we can't speak to the monitoring aspect.
- Jessica T.
F

Rating
DO NOT USE THEM, at least this office!! Hard to imagine that the corporate office could have such horrible service. On the first scheduled installation date, the technician could not install. Although the salesman had already seen my existing, hard-wired system and we were switching to new equipment and wireless, he failed to tell me that I needed a new electrical outlet in the closet where the existing panel was. So, after paying a fairly significant sum to have that outlet added and rescheduling another install, a different technician ("
Alexandria Home Security Companies Provider Name Locked
"-terrific-the ONLY saving grace to this experience!) came out and finally installed the system. The sensors were an eyesore- very large and bulky. I have always had alarm systems-my last home had smaller ones (also made by
Alexandria Home Security Companies Provider Name Locked
/Ademco like
Alexandria Home Security Companies Provider Name Locked
's) and they were wonderful. In an effort to upgrade the sensors, I have called and emailed the salesman several times-no response. I have also called the manager-no response. I have also contacted
Alexandria Home Security Companies Provider Name Locked
's central customer service, which said they would have the office contact me. Several days later, still no response. Overall, a VERY bad experience.
- Blair E.
F

Rating
My problem is that their cancellation policy is punitive and completely unreasonable. We unexpectedly needed to sell our home within the 2 year agreement window. Our new home has a hardwired system (which they are unable to service). When I called to cancel, I was told they required 30 days notice plus 80% of the remaining contract value (in other words, I was told we would have to pay $687.70 for them to provide us no service whatsoever). This practice has been found illegal with respect to cellphone companies. I only wonder how long it will take for someone to challenge
Alexandria Home Security Companies Provider Name Locked
's ridiculous policy. Fortunately for them, we do not have the luxury of time to pursue this issue further.
Please, if there is any
Alexandria Home Security Companies Provider Name Locked
at all that you may need to discontinue service within two years, do not do business with this company.
- Rachel C.
A

Rating
Great initial contact. I'd researched them for a while and when the Angie's list deal came along, the timing and price were right. I purchased the kit here, and then additional items on their website. They combined into one order saving on shipping and the hassle. I was very happy about that.
Installation went smoothly, it really is easy for a self install. My only complaint is that my county requires alarm systems to be registered. I have had ongoing communication issues with
Alexandria Home Security Companies Provider Name Locked
and the Monitoring company about who is responsible for the registration and where to send in the forms. Without registration being done properly, police will not be dispatched. Be sure to research ahead of time and know what is required in your community. I am confident once it all gets sorted out, this will be a great service.
I would like to see a more updated keypad with backlit numbers but overall, no complaints.
- John G.
A

Rating
Ordering process went smoothly.
Alexandria Home Security Companies Provider Name Locked
's website is clear and easy to navigate. Their system packages are easy to understand as well the pricing structure. Installation / start-up package arrived 2 days after order. Components were clearly packaged and labeled and the start-up instructions were easy to follow. After I set the devices, the technical representative walked through the system set-up and everything was up and running in about 10 minutes. Especially handy is the start-up grace period during which we could try out the system, understand how it is activated and how to control specific functions. (During this period the system is active and working, but does not trigger a call to police or fire department)



Note on the door contacts: If you have a casing / moulding around the door frame it can be difficult to mount the contact as required. In two locations I had to notch the wood trim to make room for the half of the contact attached to the frame.
- Joseph M.
A

Rating
He was on time as always. Quickly checked out the system and replaced all of the batteries, including the standby back-up battery. One of the sensors was defective, and it was replaced as well. I never worry about my system.
Alexandria Home Security Companies Provider Name Locked
takes great care of it and me.
- JUNE G.
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All Home Security Companies in Alexandria, VA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1st Security Home Security

3525 Ellicott Mills Dr
Ellicott City, MD

5 Star Security

PO Box 99
Bluemont, VA

911 Lock

13778 Lambertina Pl
Rockville, MD

A Circuit Doctor Electric Services, LLC

The Right Prescription For All Your At Home
Electrical Needs, MD

A HOMELAND SECURITY INC

30 spinning wheel ct
Germantown, MD

A&A Auto Services

4107 Baltimore AVE
Bladensburg, MD

A.P. Security LLC

11564 Overleigh Drive
Woodbridge, VA

A1 - Simco Electric Inc.

5117 Yorkville Rd
Temple Hills, MD

Absolute Electric LLC

111 Carpenter Drive
Sterling, VA

Absolutely Protected/Sensible Obvious Security

109 Hampshire Square
Leesburg, VA

Accurate Computer (Richard Roseen)

4518 Gage Rd.
Alexandria, VA

ACTION INVESTIGATIVE SVC

3213 DUKE ST
Alexandria, VA

ADI

5655 GENERAL WASHINGTON DR
Alexandria, VA

ADT Alexandria

3601 Eisenhower Ave # 300
Alexandria, VA

ADT Alexandria

1501 Mt Vernon Ave
Alexandria, VA

ADT Alexandria

911 King St
Alexandria, VA

ADT Alexandria

2 N Clarens St
Alexandria, VA

ADT Alexandria

118 N St Asaph St
Alexandria, VA

ADT Alexandria

110 N West St
Alexandria, VA

ADT Alexandria

3701 Mt. Vernon Ave
Alexandria, VA
Alexandria Zip Codes

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