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Alexandria Home Security System Articles

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Angie's List In The Press

Alexandria Home Security Companies Reviews

F
"My problem is that their cancellation policy is punitive and completely unreasonable. We unexpectedly needed to sell our home within the 2 year agreement window. Our new home has a hardwired system (which they are unable to service). When I called to cancel, I was told they required 30 days notice plus 80% of the remaining contract value (in other words, I was told we would have to pay $687.70 for them to provide us no service whatsoever). This practice has been found illegal with respect to cellphone companies. I only wonder how long it will take for someone to challenge
Alexandria Home Security Companies Provider Name Locked
's ridiculous policy. Fortunately for them, we do not have the luxury of time to pursue this issue further.
Please, if there is any
Alexandria Home Security Companies Provider Name Locked
at all that you may need to discontinue service within two years, do not do business with this company.
"
A
"Great initial contact. I'd researched them for a while and when the Angie's list deal came along, the timing and price were right. I purchased the kit here, and then additional items on their website. They combined into one order saving on shipping and the hassle. I was very happy about that.
Installation went smoothly, it really is easy for a self install. My only complaint is that my county requires alarm systems to be registered. I have had ongoing communication issues with
Alexandria Home Security Companies Provider Name Locked
and the Monitoring company about who is responsible for the registration and where to send in the forms. Without registration being done properly, police will not be dispatched. Be sure to research ahead of time and know what is required in your community. I am confident once it all gets sorted out, this will be a great service.
I would like to see a more updated keypad with backlit numbers but overall, no complaints.
"
A
"Ordering process went smoothly.
Alexandria Home Security Companies Provider Name Locked
's website is clear and easy to navigate. Their system packages are easy to understand as well the pricing structure. Installation / start-up package arrived 2 days after order. Components were clearly packaged and labeled and the start-up instructions were easy to follow. After I set the devices, the technical representative walked through the system set-up and everything was up and running in about 10 minutes. Especially handy is the start-up grace period during which we could try out the system, understand how it is activated and how to control specific functions. (During this period the system is active and working, but does not trigger a call to police or fire department)



Note on the door contacts: If you have a casing / moulding around the door frame it can be difficult to mount the contact as required. In two locations I had to notch the wood trim to make room for the half of the contact attached to the frame.
"
A
"He was on time as always. Quickly checked out the system and replaced all of the batteries, including the standby back-up battery. One of the sensors was defective, and it was replaced as well. I never worry about my system.
Alexandria Home Security Companies Provider Name Locked
takes great care of it and me.
"
F
"They are horrible. I signed a contract in June for them to put 3 wireless alarms on my windows + 1 on my trap door on my ceiling. They put 2 on the windows and none on the trap door. I've been calling them since June and nobody ever calls me back. HORRIBLE.
"
B
"Service tech arrived within the two hour window. Very professional and efficient service was performed. My only observation is that my contract covers 24 hr/7 days monitoring yet customer service is available only M-F during normal business hours. Perhaps all security companies are like this or require extra money if service is expected on weekends or holidays. For this reason I had to take a day off from work just to have a security alarm fixed. Other than that minor inconvenience the experience was fine."
A
"After a bit of email exchange with
Alexandria Home Security Companies Provider Name Locked
to get him out to my house to provide an estimate (took a little longer than I would have liked, but we're both busy people), he swung by one evening after work (meeting my schedule) and walked through the work I wanted done, providing advice and estimated costs. I later called to confirm a date for the work, and requested "first thing in the morning" on the day of the appointment, as I had family coming into town that afternoon.
Alexandria Home Security Companies Provider Name Locked
and
Alexandria Home Security Companies Provider Name Locked
showed up shortly after 8.
Alexandria Home Security Companies Provider Name Locked
walked
Alexandria Home Security Companies Provider Name Locked
through my to-do list and made sure he understood the work to be done.
Alexandria Home Security Companies Provider Name Locked
then tackled the jobs one by one, completing them efficiently and professionally, taking care to protect work areas with plastic sheeting. I was particularly pleased with the installation of the new light fixture, which I had feared might require cutting a hole in the wall in order to access the power source.
Alexandria Home Security Companies Provider Name Locked
was able to go through the ceiling, with no cosmetic damage to repair. He went above and beyond to try to determine why an outer lightpost was not functioning. When replacing the light sensor didn't solve the problem, he identified the wiring in the house that should be the power source for the lightpost. Since it was not the only exterior light source and it would be far more trouble than it was worth to fix it, in the end I decided that the lightpost would just be ornamental.
Alexandria Home Security Companies Provider Name Locked
took the newly installed sensor out and replaced it with the old one, saving me a few dollars.

It was a pleasure to work with
Alexandria Home Security Companies Provider Name Locked
and
Alexandria Home Security Companies Provider Name Locked
. I will call Staples for any future electrical needs.
"
B
"installation went well but during service period .I had many false alarms. Then,with 18 months,my battery was dying. (that was fast in my experience)The first person sent me on a wild goose chase to find the battery. The next person told me where it was,but I could not open the panel by myself.This also happened with a door sensor,which required a service call.(would be nice if owners could do thins things more easily).The worse problem : I was out of town and was called at11 PM that my alarm was going off. Once the police gave the "all clear",I asked if they could turn the alarm off so it wouldn't ring all night,upsetting my dogs. I was told that they could not turn off the alarm remotely. This made no sense to me. It was too late to call a neighbor and I was unable to get in touch with my pet sitter.I worried all night and called the sitter early in the morning so she could go to my house asap.When she got there,the alarm WAS off.She was inconvenienced and I had worried needlessly.I then noticed that my bill,originally 39.99 had crept up to 59.99.It turns out that during my 2 year contract, they can raise rates at any time YET when my contract was up in 6 months,I could negotiate a lower payment. I decided to cancel my service. I was first told I would have to pay the remainder of my contract (over $300) OR request a settlement for half (
Alexandria Home Security Companies Provider Name Locked
).So I paid almost $167 to terminate my contract. I don't like that you have to pay for a service call because their equipment is too difficult to open..at least for me..
"
D
"The equipment was installed in
Alexandria Home Security Companies Provider Name Locked
2008. I have had problems with numerous false alarms Their response to alarm events is very slow. The biggest problem that I have is that their customer service is impossible to reach. My system is currently not working. I called to report this on January 18th and cannot get a repair person to come out till FEB 11th! I have tried to cancel the service but "I have a 39 month contract" which I would like to dispute if I could get in touch with anyone. Once I was charged $25 for a service call because they were unable or unwilling to troubleshoot over the phone. All that was needed was a battery change."
A
"I chose this company because they were able to offer me home security without having a landline in my house. I am a suspicious person by nature, but these technicians were professional and courteous, that I was at ease having them in my home. I like the variety of products that they offer that fits your concerns and lifestyle. I like having this "peace of mind"."

All Home Security Companies in Alexandria, VA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings Join Angie's List Now!
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Accurate Computer (Richard Roseen)

4518 Gage Rd.
Alexandria, VA

ACTION INVESTIGATIVE SVC

3213 DUKE ST
Alexandria, VA

ADI

5655 GENERAL WASHINGTON DR
Alexandria, VA

ADT Alexandria

3601 Eisenhower Ave # 300
Alexandria, VA

ADT Alexandria

1501 Mt Vernon Ave
Alexandria, VA

ADT Alexandria

911 King St
Alexandria, VA

ADT Alexandria

2 N Clarens St
Alexandria, VA

ADT Alexandria

118 N St Asaph St
Alexandria, VA

ADT Alexandria

110 N West St
Alexandria, VA

ADT Alexandria

3701 Mt. Vernon Ave
Alexandria, VA

ADT HOME SECURITY SYSTEMS

3601 EISENHOWER DR
Alexandria, VA

ADT Security Services

6112 Franconia Road #B
Alexandria, VA

ADT Security Services

6303 Little River Tnpk
Alexandria, VA

ADVANTOR HOLDING CO

815 ROYAL ST
Alexandria, VA

ALARM SYSTEMS SECURITY INC

9503 MOUNT VERNON LNDG
Alexandria, VA

AMERICAN HOME SECURITY

2655 DUKE ST
Alexandria, VA

AMERICAN HOME SYSTEMS

15 W TAYLOR RUN PKWY
Alexandria, VA

AMERICAN MEDICAL SECURITY

1737 KING ST
Alexandria, VA

AMERICAN MEDICAL SECURITY

1800 DIAGONAL RD
Alexandria, VA