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Alexandria Gutter Repairing Articles
Gutter Repairing reviews in Alexandria
A more professional response might have been to either turn down my job and tell my why, or provide the requested quote.
They scheduled my job as soon as they could, but due to the very wet summer it was about a month between when I signed my quote and when installation occurred. and
About 3 weeks later, we had our first major heavy rain with wind, and the elbow of one downspout pulled loose from force of the water coming down from above. The problem was due to having used only 1 screw at this joint and the downspout actually tore at the point where that 1 screw was attached. I contacted
I selected this company because (1) it got great Angies List reviews; (2) a friend has used them previously and was pleased with their work; (3) I wanted my gutters pitched correctly to remediate a water incursion problem that was causing problems inside. I'd previously used a handyman to install and repair my gutters, which may have lead up to some of the inside problems. Marshalls was the right choice. I was especially impressed because they stood behind their work and fixed the downspout problem promptly. I wasn't especially bothered that the installer only used 1 screw in the first place because the response to my pointing out the error/problem was handled promptly and professionally. What more could I ask of any business! This was a good contractor experience!
There was some confusion with the gutters. I'm not really sure what the confusion was, because it wasn't communicated to me. I called the office at one point to find out why the installation was delayed. I didn't get a clear answer, but was told that I'd be contacted in a few days to schedule the work. I didn't hear anything back, but a week and a half later, I came home to new gutters.
Honestly, I don't know enough about roofs or gutters to vouch for the quality of the work that was done. I haven't noticed any issues, so I'm assuming the quality is good.
On 10/03/13, I inquired about my refund, but did not get a reply. I emailed again at night on 10/10/13. I did get a reply a short time later from the owner saying he'd look into it the following day. Not hearing back, I emailed again on 10/16/13 requesting an update and then again on 10/25/13. On 10/28/13, I got a reply that my refund had not been processed, but would be processed later that week and would be sent out early the following week (week of 11/04/13). Not receiving the refund, I asked for an update on 11/19/13. As of 11/23/13, I have not received a response or the refund.
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