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Alexandria Electrical Articles
Electrical reviews in Alexandria
They charged me even less than the company that completely stood me up, and when they were done I mentioned whoever wired the house up had left a couple of the junction boxes uncovered in the attic. He said he had noticed that, and while the roof was off was the time to fix that. I said "sure do it" and had no issue writing them a check for the additional work...next thing I know they walk back in, and it was already done. I said "Great!, What do I owe you?" He said " Forget it, it was no big deal" ....Wow! a contractor who actually "gets it" when it comes to customer service, and how those little gestures, and doing quality work and being courteous ..keeps people like me from ever having to call a different electrician again ...EVER! ..and I would recommend them to ANY friend or family I ever discover needs such work done! Sadly, after doing a ton of renovations on my house there are very few contractors I can say that about!
thought we would be moving overseas and wanted our valuable antique light
fixtures changed out before renting the house out. They ended up just clipping
the wires instead of removing them properly, not a huge deal because it is just
wire, but the fixtures now will have to be competely rewired when they
eventually get put back up. We were in a pinch to get our new bathroom ceiling
fan installed, so I called them back. The came over and said that it was located
too close to the roof
to cut a big square out of my ceiling sheetrock to get in that way. I mentioned
I was having an entire re-roof where the plywood and all would be torn off, the
guy said that would be "perfect" because with no roof on it would be a 10 minute
job and they wouldn't have to mess with my ceiling. BUT I mentioned it would
only be off for a very short time so timing would be very important....the guy
who seemed pleasant enough said "No problem if I have to come after my last job
of the day I will" I thought that was great...fast forward to today when the
roof was off and I asked the roofer to keep that area open as long as
possible. My wife called
out the fan as they promised. When she called and explained to the man who
answered the back story on how they committed to come while the roof was open,
the man --presumably the owner-- said "We don't have time to do that, and we are
scheduling appointments for the 30th" ..which is 2 weeks away and the roof would
have been long since complete, and we would have been right back to square #1 in
terms of putting in the fan. My wife had explained there was a commitment to do
this during our very small window of opportunity, and that because not doing the
job now as promised, would result great inconvenience and cause a far greater effort and expense, we would
leave uncomplimentary feedback. To which he replied "I don't respond to
blackmail!" and hung up on her. We were not "blackmailing" just being candid
that not making good on your commitment would have some consequence.
So in short we will NEVER call them again for ANYTHING. From our end, this
story as a happy ending, as we had to call frantically to find anyone who could
come today and do the job. We hit the jackpot! We found another company that was
less expensive, incredibly polite and professional, and did an extremely high
quality job. Even the roofer commented on how professional they were! They are
truly one of the best companies I've dealt with. If interested in hiring an
electrician please see my other reviews on that outstanding company!
We think we're the best, and we can prove it.
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- Ceiling Fan Installers4 Service ProsMember Price$399 $450VIEW
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