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Pool Cleaners to Avoid

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A
"The design consultation was wonderful, suggestions offered saved us time and money and the end result more beautiful than we anticipated. The superintendent on" the job was great. He kept us constantly updated and let us know of any changes which needed to be made in plenty of time for us to make an informed decision. The material and workmanship is beautiful. We could not be happier.

-S S.

A
"Professionalism and expertise does not happen overnight. We wanted to go with an experienced (at least 25 years) company to handle our residential pool remodel" project.
assisted us from start to finish. They explained in detail the process, materials, labor, and time frames involved. They coordinated and worked with the subs well, checked on the progress of the remodel, and followed up with post-completion work including restarting pool pumps, filtering out plaster dust, changing out filter cartridges, optimizing water quality, applying sealant to tiles, repairing stone waterfall, ensuring new pool lights working properly, and resetting timers for pool pumps and lights. The owner,
, was readily accessible and available to address our questions and concerns. We were pleased that the pool remodel project went smoothly, flawlessly, and expeditiously. For the amount of work and follow-up involved, we got an excellent deal with this company.

-Cheryl M.

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Angie's Answers

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My order of preference - first choice a jacuzzi/hot tub repairman (from a jacuzzi/hot tub/sauna distributor), second choice a plumber (many do not work on hot tubs, jacuzzi's and sauna because they cnanot afford to stock parts). An electrician might be able to fix it if it is a connection problem, but such motors are seldom repaired if the problem is internal, just replaced - which would be a jacuzzi repairman/plumber type job.
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You will have to find out what your model costs new - looks like they run from about $400 to 1700 depending on size. IF yours is at the lower end, might be just as cheap to replace it, with parts and labor. If not low end, then repair probably works. Typical pricing of components that might have gone out - switch $80, timer/control unit $130, heating element $100 (probably most likely to have failed) - so if only one of these went out, figuring $100-200 labor, probably cheaper to fix it. I would contact your dealer for a better idea.

BTW - here is a Saunatec instruction on maintenance on the heating element and rocks, failure to follow can shorten heating element life, if that is what went out (and probably the simplest to replace) - 

http://superiorsaunas.com/store/index.php?main_page=page&id=2

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I'm sorry to say there aren't many of us on here with adequate experience working on pools, myself included.  My suggestion would be to contact a few local companies specializing in pool renovation and have them give their recommendations and bids for the work, breaking down order of operations so you know what to expect at which stages.  Check Angie's List for referrals in your area and cross check those with the BBB for any unresolved complaints.

Todd Shell
Todd's Home Services

Pool Cleaning reviews in Woodway

F

Rating
don't ASK FOR A SATURDAY APPOINTMENT! My wife and I both work full time. We needed a Sat. appointment due to our schedules. Called the company two weeks in advance to get that day. Seemed like a hassle to get it but after a call back and forth to the local office (
Woodway Pool Cleaners Provider Name Locked
Springs, FL) they did offer me what I needed. Great I thought. During the two weeks leading up to that Saturday, (2/28) I was called three times to try and change it. Each time I said no I'm sorry I would like to be home for this appointment and need Saturday. One of those calls I was even told they don't have a tech for Sat. I said wait a minute, I specifically made arrangements this far in advance to get this date, what's the deal? She told me "let me call you back" which she did a short time later and then said we were still on for Sat. When that Saturday comes, (today) and after the window I was told they would arrive past, I called. This time the person on the phone said "let me have the tech call you and give you an ETA." She called back a few minutes later then proceeded to tell me that the tech's wife just had a baby and he would not be coming. Are you kidding me? I call Bullsh*t. Even if that was true I had to call YOU to find this out? She did offer to have another tech come out in an hour and a half, two hours. I did accept that because I did not want to go through the hassle of trying to find another company to come out but I certainly don't have a very good feeling this company. I'm not going to hold my breath that this person will show up and I will guess he's not going to be in a great mood because now he's working a Sat. he didn't expect to. Certainly worried about the job I might get. I will post again to let you know what ends up happing. Right now this company is a BIG FAILURE.
- Robert H.
A

Rating
Most recently, they cleared out leaf-caused plugging of our pool's skimmer return line. Previously, they cleaned out our pool filter, and they also replaced some damaged piping near our pool's pump and filter. They charge a fair price for the work that they do.
- MARIO M.
A

Rating
Woodway Pool Cleaners Provider Name Locked
scheduled my appointment.
Woodway Pool Cleaners Provider Name Locked
was right on time. Extremely professional, knowledgeable, and able to explain everything.
Inspired confidence in "what if" scenarios.
Highly recommend this great company!
- barrett S.
A

Rating
Our pool was already fiberglassed when we bought the house so we didn't have much of a choice but to continue maintaining the fiberglass. We had the work done in the summer when they are much less busy (nobody wants their pool being repaired and unavailable for several weeks in the summer!) But the benefit of doing it then was a better price. They completed the work timely and left the pool area clean. It turned out we had more damage then they originally estimated once they got the pool emptied and started working. (I guess we should have had it recoated sooner). They ended up replacing almost the entire floor of the pool, even though the estimate was mainly to replace the section with visible damage in the deep end of the pool plus recoat the pool. Even so, they stuck to the original estimate and we paid what they quoted. Quality seems to be fine and they seem to be the only ones around who do fiberglass. Since then, we did develop one small crack near the swim out but nothing major. As part of the quote, they also replaced missing tiles and reattached loose tiles. They even had the exact tile to match our existing tile, so we didn't have to buy and replace all the tile. When they were done, the pool looked great.
- Lisa C.
N

Rating
Very knowledgeable and took his time to show and explain what the problem was and how he was going to fix it. We set a date and time for the work to be done and he was on time and ready. We were extremely happy with the quality of work and professionalism. we would recommend
Woodway Pool Cleaners Provider Name Locked
LLC to anyone who may need any type of pool work.
- Ronald R.
D

Rating
We used
Woodway Pool Cleaners Provider Name Locked
Services because they were a certified Aquaguard epoxy coating applicator. When
Woodway Pool Cleaners Provider Name Locked
first came out to estimate the job they were personable, and appeared to know what they were doing. The estimator repeatedly stated they had 30 years experience in the pool business. I did not think it necessary to check up on them as they were referred to us by Aquaguard. I now wish we had. If you do decide to use their services, there are some things you should know to not end up with the experience we had.
) Warranties and Waivers. When the job was bid they said the epoxy coating carried a ten-year warranty. To this day we do not have a written warranty. I suggest you get a written warranty before you give them a deposit. After we had given them thousands of dollars in deposit money and the pool was drained, they called us to say the epoxy was warranted for the fiberglass pool walls, but because our pool had a concrete bottom we would have to sign a warranty waiver before they would continue. When I saw the waiver it was for the entire pool, and I had to have them change the waiver to apply to the concrete floor only. After the job, they would not furnish a written warranty for the fiberglass. This seemed unusual so I contacted the Aquaguard company. On their web page they state the epoxy coating can be applied over concrete surfaces. I told them about my experience, and asked for a copy of their product guarantee which they did not provide. They said the job was warranted by the applicator and not them. We have no written warranty to this day.
Words of advice if you’re planning to use
Woodway Pool Cleaners Provider Name Locked
/Green Turtle Pool Services—Tell them up front you want to sign all necessary waivers before the commencement of the job. Otherwise you will be presented with several waivers during the job. Our first one came when they started draining the pool. They wanted a liability release waiver after our deposit but before they started draining. Then the warranty waiver followed. Then a waiver for the coating color we selected. (light blue). Make sure you pick a color for the grout and coating before the job. If we had not followed up and asked questions, we would have a white pool. We also ended up with sandstone color coping pavers with white grout in between the sandstone pavers. My wife calls them tiger stripes. They did not offer color choices. I guess it was up to us to ask for a sandstone grout to blend with the sandstone pavers. We had to go to the pool supply house to pick out the wall tile and pavers. They had no samples. That should have been a red flag, but we liked the people and believed this to be the norm for the pool business.
) Pay for the materials after the job and pay only for what is used. We paid up front for what they measured and ordered, and we ended up with an additional 112 coping pavers. They assumed no responsibility for over ordering and would not take them back. Neither would their supplier.
Woodway Pool Cleaners Provider Name Locked
at
Woodway Pool Cleaners Provider Name Locked
said to keep them in case we needed a future repair. When they estimated the job they measured the pool. You would think that after 30 years in the business they would know how many pavers were needed once they measured the pool. I was wrong.
) Expect them not to know much about filter equipment and pumps. We have a DE filter that needs to be backwashed regularly. I thought that when they drained the pool, they would do it by running the water out through the backwash valve on the filter. They did not. I found that they skipped this step about a week after they started, and this is what the filter looked like when I opened to clean it. Those filter grids should be white. Instead they are caked with the dirt filtered out of the water.
I did clean it so that our newly painted pool would not start out with a filter full of dirt.
See Photo of filter
Our pool is nine feet deep in the deepest part. After it was drained and the bottom drain plug removed, ground water would seep in and had to be constantly pumped to keep the bottom dry. I came home from work one day to find what
Woodway Pool Cleaners Provider Name Locked
calls their "de-watering" pump installed. This is just an old
Woodway Pool Cleaners Provider Name Locked
pool pump meant for circulating pool water, not for pumping out a nine foot deep sump. The pump does not have enough suction to raise water that high. In order to keep it pumping
Woodway Pool Cleaners Provider Name Locked
decided to use my well water and have it flow into the suction side of the pump, 24 hours a day, every day until the job was done. Our well water was not that good before the job, and now it looks like tea after pumping the well continuously for more than two weeks. I don't know how they can call themselves pool contractors if they don't have the proper equipment required by pool contractors. Here is how they had it rigged up.
See Pump Photo
Those brown blocks on either side are two of our leftover pavers they used to block up the pump and keep it working. That's a large PVC suction line coming out of the pump and reduced down to garden hose size, and that's a garden hose leading from the pump to our pool drain. Not only is our electric and well water being supplied to the pump, the red garden hose on the left that we use on the deck is connected to the pump suction. Expect these guys to use whatever you leave out for them including patio chairs, etc...
) Get ready for unexpected expenses. When we got close to the day the pool was to be filled
Woodway Pool Cleaners Provider Name Locked
called and asked where the filters could be delivered. They had not discussed this with me before. They said since we had well water it needed to be filtered when the pool was filled from our well and that they would just charge us what the filter company will charge them, $750. I called another filter company and they said the filters were carbon filters and that it cost $350. I told
Woodway Pool Cleaners Provider Name Locked
that if it was not covered in the quote, then they should not do that specific item and give us an additional bill for it. I also had to do that with pool ladders and deck mounts they said were not sturdy. I asked if the ladders were there when they quoted and they responded that they were. I then told them to do with them what they planned to do when they bid the job.
Just be sure you ask what the scope of work is and what is included and agree to a price before you sign the contract. This is from the start of draining to the completion of filling. By the way, this is what it looks like when
Woodway Pool Cleaners Provider Name Locked
grouts in a ladder. They did not clean around the deck holes or even try to match the color of the deck. I wish I had just kept the original
Woodway Pool Cleaners Provider Name Locked
mounting hardware and not agreed to let them grout the ladder in. They told me that in their 30 years of experience, grouting is the best way. Judge for yourself if this is what your work looks like after 30 years of expertise. It does, however, match the tiger stripes in the pavers.
See Ladder Photo
) Ask about the durability of the epoxy and if there are any special water chemistry requirements and if you can use your pool cleaner. At the end of the job they gave us a long sheet of information about water chemistry and how any damage from poor water chemistry was not covered under the warranty. I guess since we never got a warranty this is not a big concern for us.
We paid the premium price of $16,800 for this job, about what I have seen for smaller new complete pools. It was an expensive lesson. Please learn from our experience and be proactive with whatever company does the work.
- Harry H.
A

Rating
Superb. Have never been more pleased with people servicing our house. They worked diligently for almost five hours removing heavy-duty calcium build-up on our tiles. Friendly, courteous, all sorts of good things. The owner
Woodway Pool Cleaners Provider Name Locked
is a gem. I cannot say enough good things
Woodway Pool Cleaners Provider Name Locked
this company.
- Gerald D.
A

Rating
My pool pump quit working and I called
Woodway Pool Cleaners Provider Name Locked
for service because of the raving reviews on here. He came by a few hours later and told me it needed to get replaced or rebuilt. He asked me if I had a home warranty because I told him I recently purchased the house , and he advised me to check and see if the pool was covered under the warranty. I hadn't even thought of that and was humbled by his kindness, to give his business away. You don't encounter that too often. My pool is indeed covered by the warranty and is now fixed, but I will most certainly use
Woodway Pool Cleaners Provider Name Locked
's company in the future once my warranty runs out. He did not charge me for the service call either. This man is a true gem.
- Robert F.

All Pool Cleaners in Woodway, TX

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

All In One Construction Co

5198 Chaparral Rd
Killeen

American Home Shield

889 Ridge Lake Blvd

Bellmead Pools & Supply

4412 BELLMEAD DR
Waco

Cen-Tex Custom Pools

PO box 2364
Waco

Chick Landscaping

9710 Lark Trl
Salado

Crystal Clear Pools & Spas

7304 Rosenthal Pkwy
Lorena

LAKE AIR POOL SUPPLY

3342 FRANKLIN AVE
Waco

LESLIE'S SWIMMING POOL SUPPLIES

2102 SW H K Dodgen Loop
Temple

LOCKEY HEATING & AC

305 W AVENUE
Temple

Pez Inc

2901 Parrott Ave
Waco

Premiere Hot Tubs Inc

6415 Burnet Ln
Austin

Rutherford Electric

P.O. Box 675/137 Winter Street
Marlin

Shortell Spa and Hot Tub Repair

1000 Cheyenne Trail,
Hewitt

Shortell Spa and Hot Tub Repair

1000 Cheyenne Trl
Hewitt

Texas Fiberglass Pools, Inc

2261 Crown Rd.
Dallas

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