Winnsboro Long Distance Phone Companies

in Winnsboro, TX

Winnsboro Landline Phone Service Articles

Landline Phone Service reviews in Winnsboro

F

Rating
It started with my rates being raised even tho I had a two year
agreement to lock in the rate. After numerous calls and complaints this
was resolved. I have had issues with the bill going up again, even after
this was resolved, up to and including charging me for two modems. I
now have another problem with trying to get my internet and phone
service restored after a tree limb severed the line. Trying to make them
understand the problem was hard enough, then the original appt was put
into their system wrong. Instead of a 3 day wait, it was a 10 day wait
to restore service. I explained that my alarm system was tied into the
phone system, but was only told they had nothing sooner. I spoke to
another customer service rep and was given an "emergency appt" for the
same day as the first no show. Again, they were a no show. When I called
the next day the customer service person told me there was no record of
this appt, there was no such thing or time as what I was told and there
were no appts available except what was originally entered wrongly into
computer. Luckily their inefficiency in not removing the appt time at
least kept my down time to under two weeks-barely. Even when I explained each time that my alarm system was dependent on having phone service, the only one concerned was the one with the emergency appt that was nonexistent according to the next rep.
I recommend using ANYONE ELSE besides this company. They are the worst example of a company I have ever known or heard of.
- Sharon T.
F

Rating
-

Sept 9, 2014

Winnsboro Long Distance Phone Companies Provider Name Locked

CEO,
Winnsboro Long Distance Phone Companies Provider Name Locked


Winnsboro Long Distance Phone Companies Provider Name Locked
,

Here we go again! We returned from vacation in late August
to find an unburied cable running across part of our front lawn from the cable
box on our front lawn toward a newly completed house, which had become occupied
during our absence. I have two problems with this:
·
First is the unmitigated arrogance of coming
onto our property and hooking up the cable without first getting our okay. We
were on vacation, but we are (very reluctantly---see below---)
Winnsboro Long Distance Phone Companies Provider Name Locked

customers, and
Winnsboro Long Distance Phone Companies Provider Name Locked
does have both our phone number and our email address.
If we had been contacted, we would have, after some explanation, likely granted
the okay (however, it is interesting there was a closer (to the new neighbor’s
house) on another neighbor’s yard (did that neighbor decline to have the cable
hooked up to the box on his yard?)
·
Secondly, is not burying the cable. We had a
mighty struggle with
Winnsboro Long Distance Phone Companies Provider Name Locked
to get the cable from the box to our house buried
(see letter below). Ultimately, we had to put the letter below out on social
media to finally have
Winnsboro Long Distance Phone Companies Provider Name Locked
come and bury the letter, something they had
promised to do months earlier. No mighty struggle this time. Our Sept 9, 2014
letter is already out on social media.


Winnsboro Long Distance Phone Companies Provider Name Locked

7177 Freemont Hill Ct.
Warrenton, Va 20187



April 12, 2013

Winnsboro Long Distance Phone Companies Provider Name Locked

CEO,
Winnsboro Long Distance Phone Companies Provider Name Locked


Winnsboro Long Distance Phone Companies Provider Name Locked
,
About a month ago, I saw your appearance on the “Morning
Winnsboro Long Distance Phone Companies Provider Name Locked
” show (by the way a
terrific show, which we watch religiously---just hope
Winnsboro Long Distance Phone Companies Provider Name Locked
doesn’t screw it
up too). There’s never been such a tremendous disparity--- between your
description of wonderful
Winnsboro Long Distance Phone Companies Provider Name Locked
and the actual horrendous experiences of
“customers”, my wife and I, with
Winnsboro Long Distance Phone Companies Provider Name Locked
. I’ll describe a series of episodes
below, which I trust will enlighten you as to why I believe
Winnsboro Long Distance Phone Companies Provider Name Locked
is the
worst company I’ve ever dealt with in my life (and I’m going on age 73).
When we moved into our new home in Warrenton, Virginia in the latter part of January of this year, at
the suggestion of the Warrenton Information Center,
we stopped by the local
Winnsboro Long Distance Phone Companies Provider Name Locked
office in Warrenton to inquire about getting
TV, Internet and landline phone services installed in our home. The surly (with
another customer, as well as ourselves), older woman
Winnsboro Long Distance Phone Companies Provider Name Locked
the desk informed
us it would take two weeks for her just to
check with
Winnsboro Long Distance Phone Companies Provider Name Locked
installation to see if there was cable already at
our house, or if installation would be required. We had intended to purchase
Winnsboro Long Distance Phone Companies Provider Name Locked
Triple Play. Needless to say,
we left her office and immediately contacted Direct TV, which now provides our
TV service.
Still needing Internet and landline phone service (we certainly would have gone with
Direct TV for those services also, had they provided them), we very reluctantly
contacted
Winnsboro Long Distance Phone Companies Provider Name Locked
(national
Winnsboro Long Distance Phone Companies Provider Name Locked
by phone, not the Warrenton
Winnsboro Long Distance Phone Companies Provider Name Locked

office), since they were essentially the only game in town providing those
services. The young man (very glib and fast-talking, made me wonder how he
escaped the local user car dealer’s employ), whom we dealt with, said we would
receive the new customer introductory rate (~$60 vs the normal ~$90) for the
first three months of Internet and phone service.
We scheduled cable installation (from cable box in front yard into our house) for
the following Saturday from 10:00 to 12:00. The technician finally showed up at
3:00, explaining that
Winnsboro Long Distance Phone Companies Provider Name Locked
business had given him the wrong address for the
previous customer, and it had taken him five hours to get that straightened
out. Having dealt with
Winnsboro Long Distance Phone Companies Provider Name Locked
, I said I fully believed him. However,
inexplicably, after getting on the phone with his boss, he explained, if we
wanted him to complete the installation, we would have to pay the regular rate
(of ~$90), rather than the new customer introductory rate. Since we had been
without Internet service at home for a couple weeks at that point, we of course
had to acquiesce. He did say we could contact
Winnsboro Long Distance Phone Companies Provider Name Locked
to see if we could get
the introductory rate, which we had been promised, restored. Also he left
without burying the cable, which snakes approximately 75’ across our front
yard, stating that
Winnsboro Long Distance Phone Companies Provider Name Locked
would be by within a month to bury it (I’ll note
here, when Direct TV ran the cable from the dish (which, due to line-of-sight
considerations, had to be placed in the front yard), to the house, they buried
it immediately).
Our next
Winnsboro Long Distance Phone Companies Provider Name Locked
project was then to contact
Winnsboro Long Distance Phone Companies Provider Name Locked
business about getting our
three-month introductory rate restored.
Winnsboro Long Distance Phone Companies Provider Name Locked
,
I will tell you, the next two days were as frustrating as any I’ve ever spent
in my life. We must have talked to at least a dozen
Winnsboro Long Distance Phone Companies Provider Name Locked
employees, waiting
endlessly on hold, or worse, supposedly being passed to another employee, but
the “connection” never taking place. With the last employee, we finally
succeeded (I’m extremely tenacious) in having the introductory rate restored,
although she acted as though she was doing us ingrates a major favor!
I had to laugh when
Winnsboro Long Distance Phone Companies Provider Name Locked
business asked if we were interested in
Winnsboro Long Distance Phone Companies Provider Name Locked
doing a home security
system/service for us!
The saga continues.Towards the end of March, two months after cable installation,
surprise of surprises,
Winnsboro Long Distance Phone Companies Provider Name Locked
still had not shown up to bury the cable running
from the cable box in our front yard into the house.. I had had to call
Winnsboro Long Distance Phone Companies Provider Name Locked

“customer service” to have this done, since, by then, it had been one month
past “the one month” we were told it would be done, when our Internet and phone
service was first installed. When I contacted
Winnsboro Long Distance Phone Companies Provider Name Locked
“customer service”, I was
given a work order number, and told I would be contacted within twenty-four
hours by
Winnsboro Long Distance Phone Companies Provider Name Locked
installation. This is a week later (another work order number
later), and I still have not been contacted. Our push to get the cable buried
is not academic. The builder (as I mentioned this is a newly constructed house)
is about to do final grading (with tractor and heavy drag bar), prior to
seeding the yard. That won’t work too well with the
Winnsboro Long Distance Phone Companies Provider Name Locked
cable on top of the
front yard.
As a last desperation effort, I’ve recently contacted
Winnsboro Long Distance Phone Companies Provider Name Locked
corporate offices (dealing with
Winnsboro Long Distance Phone Companies Provider Name Locked
and
Winnsboro Long Distance Phone Companies Provider Name Locked
)
about getting the cable buried. It’s still on top of the ground, so apparently
no effect from that quarter. They, like
Winnsboro Long Distance Phone Companies Provider Name Locked
customer service, seemed to be
intimidated by the prospect of dealing with
Winnsboro Long Distance Phone Companies Provider Name Locked
installation!
Winnsboro Long Distance Phone Companies Provider Name Locked
, let me tell you what I’m going to do:
I’m going to hire someone with a trencher (this is really hard Virginia
clay) to bury the cable. Then I’m going to put in a claim, in small claims
court, against
Winnsboro Long Distance Phone Companies Provider Name Locked
for that cost, plus for my time and trouble
·
Send a copy of this letter with a complaint to the FCC
·
Send a copy of this letter with a complaint to the FTC
·
Send a copy of this letter to our “local” newspaper, The
Winnsboro Long Distance Phone Companies Provider Name Locked
Post
·
File a complaint against Angie’s List, of whichwe are members, against
Winnsboro Long Distance Phone Companies Provider Name Locked

·
Send a copy of this letter with a complaint to the Virginia Attorney General (who happens to be running for governor of Virginia)
·
Send a copy of the letter to Virginia U.S. senators and our local U.S.
congressman
·
Perhaps, most significantly, enter a copy of this letter into the blogosphere

Please,
Winnsboro Long Distance Phone Companies Provider Name Locked
’t have your lawyers threaten me with legal action. I would relish it, if you did. Our family doesn’t intimidate easily
(e.g., our older son is a Marine officer, who fought in very heavy combat inIraq, as a Marine Company Commander, and in Helmond
Winnsboro Long Distance Phone Companies Provider Name Locked
in southern Afghanistan, as Deputy Commander of a Marine Recon Battalion). Be interesting
to see what the media at large would make of the intimidation of 70-year old parents of an Iraq and Afghanistan war
veteran by big
Winnsboro Long Distance Phone Companies Provider Name Locked
!

KevinRodden
7177 Freemont Hill Ct
Warrenton, Va20175
540216-3934

N.B. I know it’s presumptuous of me, a retired physicist, to
offer business advice to the CEO of a major corporation, but anyway here goes
(and keep in mind, due to the outlandish behavior of
Winnsboro Long Distance Phone Companies Provider Name Locked
, our TV service is
with Direct TV, and our home security service is with ADT---in other words,
Winnsboro Long Distance Phone Companies Provider Name Locked
you’re losing money, which could have been
Winnsboro Long Distance Phone Companies Provider Name Locked
’s, from us each
month):
Fire the obnoxious older woman in the
Winnsboro Long Distance Phone Companies Provider Name Locked
Warrenton officeFire
the head of
Winnsboro Long Distance Phone Companies Provider Name Locked
installation, who seems to be heading a totally
non-responsive (including to, amazingly,
Winnsboro Long Distance Phone Companies Provider Name Locked
executive) fiefdom
Hire,and train (boy, is that needed!) good people







- kevin R.
C

Rating
The service techs were very nice and the repair they performed was multifaceted. They installed a new line to the house and replaced the modem. The service worked well for a couple of months, but am now having problems again. I have not contacted them again about the spotty service because I have not had time to be home during their four hour time windows.
- Matthew M.
B

Rating
uthThey are so awesome. Yes, it's annoying to go thru their call processing but once you get a live person, they are the best. I have their service at home and work. Here in Montana you don't have a lot of choices. I used to have
Winnsboro Long Distance Phone Companies Provider Name Locked
, and they were the best but then they sold out and then the buyer sold yet again. We went from a small hometown provider to a very large national company. You don't get the best that way. However,
Winnsboro Long Distance Phone Companies Provider Name Locked
is a national company but they are an exception. They have always answered all of my questions/solved whatever problems I've had.
- Rhonda Y.
F

Rating
Frontier is HORRIBLE! We had them for a short time while living in town and we went back to Cinergymetro! Now that we live out in the country, Frontier is our ONLY choice. Their Internet is slow, their excuses are lame and their customer service is harebrained. They once claimed our Internet was out because of "yesterday's storm" when there was no storm anywhere in the state that day. We are at the
Winnsboro Long Distance Phone Companies Provider Name Locked
of their service, and though we are paying for 1M our speed tends to be between .15 and .37. Yet they called and tried to sell us on paying a higher price for 5M (even though we'd been told our speed could NOT go any higher even if we had a faster option).
Though the service guy who works with us out here is nice, the one we had while in town was a liar and continued to tell us our speed was faster than it was (he didn't know we were capable of determining the speed ourselves).
There's really nothing to like about Frontier. Especially if you live out in the country like we do - but even right in town!!!
- Tina W.
A

Rating
Called to set appointment. Arrived at appointed time. Friendly courteous, explained why they needed to update. Preformed his job, put things back as they were an left.
- SHIRLEY C.
F

Rating
it wouldtake many pages to completeall the problems we encounted starting with the price I was told and the amount of time the monthly price would be locked in it was changed from five years to three years with no contract I did NOT sign any contract nor did iagree to the outrages charges I had to pay and we are still awaitinmg for the 150dollars rebate we were promised many other issues we are stillencounting with no resolve
- george S.

All Long Distance Phone Companies in Winnsboro, TX

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

AROUND THE CLOCK CALL CTR

21540 Prairie St Unit E

Celerity Telecomm

1109 N 13th Terrace

Coastal Innovations

1210 W. Market St.

Dial One Service

911 Carlsbad
Mesquite

Ooma Inc

1840 Embarcadero Rd

PEOPLES TELEPHONE COOP INC

703 S MAIN ST
Winnsboro

PROFESSIONAL ANSWERING SVC

1401 HOLLIDAY ST
Wichita Falls

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