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Local Articles in Waskom
Professional reviews in Waskom
There is gated keypad security for the storage facility, the doors are locked, inside is very clean and well lit. I felt secure and so did my wife when we needed to go there for a few things.
Twain did an excellent job so be sure to ask for him when you go there to rent your unit.
On the morning of May 29th, the movers did not arrive until 9:30 a.m. – over an hour later than scheduled. They did not have the 15 garment boxes for our clothing and during the course of packing the truck, 2 of the 3 workers took about a 20 minute break even though they knew we were on a tight time schedule. Towards the end of the packing, it was realized that they did not have enough room on their truck to fit all our belongings. This caused a huge problem with the buyer for my house not being able to complete a final walk-thru of the property prior to closing as she wanted all of our property off the premises before she would agree to proceed with the closing. We ended up having to pile our remaining belongings (including a flat-screen TV) in our neighbor’s front yard until we could make other arrangements to have those items moved. Our clothes ended up being draped over a dirty gas grill in the back of their truck because we didn’t have the clothing boxes for them. We had a 3 bedroom, 1500 s.f. townhouse....how could our belongings not fit in a semi-truck?!?
Due to their late arrival, work break, and the space issues stated above, I was not able to vacate the property until after 1:00 p.m. This delay caused the buyer for my house to threaten to cancel the sale entirely or, at the very least, postpone the closing until the following Monday. This would have left my family without a place to live as I needed the funds from the sale of that property to purchase our new home which I was closing on at the same time. The closing was re-scheduled to later in the day on the 29th , but that then delayed the purchase of my new home. Due to the delayed closing, I was not able to take possession of my new home until approx. 5:00 p.m. on May 29th.
Once all items were moved in, it was noted that a few pieces of furniture had been broken in the move. Those items were noted on the paperwork received from
It is now Sept. 25th and I am now receiving a response saying that I can't add the additional items that weren't on my original claim form as it has been longer than 30 days. No mention of them refusing to respond to my inquiries within the 30 day period so I couldn't claim additional items for reimbursement. Customer service is horrible. They are just out to make a buck and don't care how they treat people. Their response has pretty much been, "I'm sorry we didn't provide services as outlined in the contract. You didn't notify us in time because we wouldn't respond to your timely phone and email messages. You're screwed and there's nothing you can do about it!"
I would steer far away from this company. They tell you
This company gets an F in my book!
Professional Services in Waskom, TX
North Richland Hills
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