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C
"I was referred by a friend and contacted this contractor for help with an error code on my
Washing machine. I provided him with the model" number and error code on the machine and he stated that he had to purchase a part for it and brought this with him for the appointment. The washing machine was in my rental unit and I was not there for the service, but the tenant was pleased with the service. The main issue was the total cost, which was a total surprise. Upon completion, I was presented with a $240 bill, including a service charge of $65, a labor charge of $65 and parts for $100 for a total of $240. He never told me up front how much the part was, that there was a service charge and how much the total estimate was. I requested this by e-mail the day prior to the repair, but never got a reply. He said that he called me when he did the service, but I never got any missed calls from him. the machine got repaired and I heard from the tenant that there was a sock stuck in the machine, causing the error. I was never informed this by the contractor and he just told me that it was the part that he ordered that needed to be replaced. This made me question if the part truly needed to be replaced or not. When I questioned the $240 invoice, he asked me to get other quotes and that he would match it. I have used
parts and service before and have been very happy. They do charge you a service fee, but if they fix the machine, they do not charge you this fee. They also provide you with a 20% discount on parts. I did not get an official quote from them to have it matched, as I would expect to receive a fair quote and final pricing up front. I feel that I did not get either, as I was not informed how much the ordered part was and then how much the additional fees were going to be. If I knew he would charge me the fees, I would have gone with a certified
technician and take advantage of no service fee and discount on parts. In the end, the contractor got a quote from
by phone, which with the discount would have been lower then what I paid him, but he never offered to reduce the charged rate. I was happy that the work was done and the machine is working again, just not the rate charged and how this was handled. I prefer to do business with smaller companies as long as their pricing is competitive without me having to prove it that a nationwide company is offering lower pricing. I hate to leave a negative review, but I did not get anywhere when I told him that I was not happy and I did not feel that he cared to resolve this, so Angie's list is the only way to share with you my experience, so that you are able to make your own decision. I would recommend getting an upfront quote from him to know exactly what you will be paying so that you can make an informed decision.

-Kimberly H.

A
"Excellent response time to call after we purchased $49 deal. Came out next day, analyzed the issue, gave us the pros and cons of repair vs replacement. After we" determined we would go ahead and repair, he went out and got the parts, returned and quickly fixed the problem. With $49 deal, it was an excellent value. Very professional and knowledgeable. We would definitely use this repair service again!

-Daniel S.

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Local Articles in Universal City

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Appliance repair

Preventive maintenance is crucial to ensuring long-lasting and healthy appliances. Consider these tips on when to repair or replace appliances, preventive maintenance and hiring an appliance repair company.

Proper maintenance of kitchen appliances will help them reach or surpass their expected life spans. (Photo courtesy of Angie's List member R. Edward P. of Los Angeles)
Appliance Repair - Large

Appliance repair experts who’ve earned top ratings from Angie’s List members offer advice for what it takes to keep your kitchen appliances in good condition.

refrigerator large appliance repair
Appliance Repair - Large

Extended appliance warranties keep your appliances covered after the original manufacturer warranty expires. Here are the pros and cons of buying one.

gas oven
Appliance Repair - Large

Gas oven not heating up? Angie's List founder Angie Hicks tells the most common reason for oven failure and gives advice on hiring a professional to fix it.

If your dishwasher has never been cleaned or it has a lot of lime buildup, you need to do a deep cleaning. (Photo by Eldon Lindsay)
Appliance Repair - Large

A dishwasher can use less energy than washing dishes by hand, but only if it's running efficiently. Learn how dishwasher maintenance can ensure top performance.

Angie's Answers

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If the ducts are venting through a window I'm assuming the duct work is all easily accessible.  Lowe's and Home Depot sell a cleaning kit that uses an electric drill to spin the brush as it goes through the ductwork.  I've found it to work quite well and you can do it yourself.  It may take a few passes the first time to get everything out if it has been a while since it was last cleaned.  Just make sure you get all of the loose lint out after running the brush through from both ends and you're good to go.  Please note that if the line is not hard but rather a flex duct line you can easily puncture a whole in it with this kit and will do better to clean it by hand.

Todd Shell
Todd's Home Services
www.thomeservices.com
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As stated above, it can vary between companies.

 

Typically just an inspection implies you do not have a contract or agreement that may include discounts or free repairs.

 

With our company you would get the annual maintenace service that you should do every year, and if repairs are needed, they are extra, but you aviod paying a "service call charge" that would be related to most repairs, because you are paying for the "inspection" and we are already on site.

 

Inspections are often discounted in the slow seasons, and can usually be found advertised , at reduced prices , on Angie's List.

 

So consider Angie's List and find the best of the best in HVAC contractors!

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I have never seen one of this type that does not exit the house. You would not want the grease dumping into your basement, even with a filter it will happen.

     The greater part of your job will be carpentry as if there is a wall behind the stove a hole will have to be cut up through the basement into the wall up to the stove. Unless it is one of the stoves that allows for it to fit inside a cabinet below. To answer correctly most here would be a picture of where this project is being done. I have done motorized ones that extend up out of the counter when in use and then retract. Those exit through the cabinet and require the cook top is to the front of the counter and not a drop in one

     As an added note these tend to be better as they do not pull the heat away from the stove top when in use as much as the ones flush with the stove. I have install quite a few and happen to have an Amana cook top with built in down draft and I have to shut it of to get water to boil on the back burners.

     A carpenter will know what can be cut and what not in the basement, a sheet metal contractor should know as well but at the other end for the finish by the stove they might not. Most carpenters that do kitchens have installed the minimal amount of duct work for this. They just have to be carefull with the number of ellbows and the lenght of the duct.

 

Don

Appliance Repair reviews in Universal City

A

Rating
Universal City Appliance Repair Experts Provider Name Locked
was great!! This was my first experience with an appliance repair company, so I wasn't sure what to expect. They showed up on time, called before they came, and were ready to work. My repair was
Universal City Appliance Repair Experts Provider Name Locked
. But there were no lengthy diagnostic tests or over charging. They gave me an Angie's Member discount and repaired my problem in less than an hour!
- Ann Marie B.
A

Rating
There was a rattling noise inside the freezer when the motor would go on. After removing the back panel and parts from the freezer he found that the fan was too high on the motor shaft and was hitting against it. He just had to adjust the fan. I can't really comment on price because my refrigerator is still under the extended warranty, so no cost. But the technician was here when expected, was courteous and did a good job.
- Juanita D.
A

Rating
The sales process with
Universal City Appliance Repair Experts Provider Name Locked
was unforced but helpful and economical. The weather here has been terrible. We had purchased a new drier from Home Depot. However, come the date of delivery there was a snowstorm so the contractor that they used canceled. Rather than schedule for Tuesday, which would have worked for us they wanted to schedule delivery for a day and time which would not work. They were rude and unhelpful saying that we would have to wait a week for delivery. We canceled the order with Home Depot.
Delivery day came and the weather was bad, however the
Universal City Appliance Repair Experts Provider Name Locked
people cheerfully made the delivery as scheduled. When they left we put the drier to use. It did not work. We called and complained. Within 10 minutes the owner of
Universal City Appliance Repair Experts Provider Name Locked
called and assured me that we would have a repairman there within an hour and that one way or another he would make it right. 45 minutes later the repairman arrived and within 15 minutes the drier was fixed. Three weeks later the drier is working great and is the best drier that I have ever owned.
An excellent company!
- Paul S.
A

Rating
Secured an next-day appointment,
Universal City Appliance Repair Experts Provider Name Locked
showed up early for the appointed time, diagnosed the problem and fixed it in a 1/2 hr, then checked the exhaust duct and made some adjustment. The cost was extremely reasonable. If we need appliance repair in the future we will call them.
- Howard C.
D

Rating
The coupon I bought for $25 was fro $50 workth of service. I should have checked first, but found out after I purchased it, that their service call fee is $110. So that means $85 for the service call after applying the coupon value of $50. Again, I should have checked first, but after the fact I called
Universal City Appliance Repair Experts Provider Name Locked
and found out that a standard service call is $79, plus they offer 20% off if you have the service performed.
Then the tech tells me that an addtional $124 was required to replace a belt and pulley. I asked if that factored in that I already bought $50 worth of service time. He didn't understand and kept saying I only paid $25, which I kept trying to explain that I bouth $50 worth of service, but he just didn't get it. Then I said,
Universal City Appliance Repair Experts Provider Name Locked
much if I don't get the service? And he said the coupon would no longer apply, it was only for service.
Final recommendation: DO NOT PURCHASE FROM THIS COMPANY!!!!! Seems like they jacked up their service call fee so after you apply the discount it's really a standard service call fee anyway.
- Dan M.
A

Rating
16 year old refrigerator that was "sweating" on the back. (We did not realize this until we pulled it out from wall a week prior). Repairman gave us a number of suggestions on how to remedy this problem. He did not make any promises about the effectiveness of suggestions would be - and we might have to get new refrigerator. However, we now know what was wrong. Nothing that could be fixed on site by anyone. He was on time and very helpful. Would definitely call him again for any appliance repair.
- Bonnie J.
A

Rating
Excellent customer service and very smooth process. The technician was knowledgeable and professional. Will definitely use again.
- Bryce G.
A

Rating
Everything went well; repair turned out to be very
Universal City Appliance Repair Experts Provider Name Locked
, so I think the price was a little high for work done, but tech did clean out the dryer and check that everything was working properly...and it has worked well since the repair
- Keith W.

All Appliance Repair Experts in Universal City, TX

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

*AMIGOS* Air-Conditioning and Heating CO

8919 Shady Winds
San Antonio

1 Hour Appliance

12227 FM 1957
San Antonio

24 Hour heating & cooling

230 rex street
San Antonio

5 Star Appliance Repair

873 Turning Stone
Cibolo

A & E Air Conditioning & Heating Llc

26995 North Hwy 281
San Antonio

A Plus Appliance Repair Service

12688 State Hwy 154 E
Diana

A to Z Appliance Repair

Glamis Ave
San Antonio

A-1 Reliable Services

1282 Bandera Rd
San Antonio

A/C Best Price

6324 Les Harrison
San Antonio

A1 All City Appliance Repair

161 Kaylee Chase
Cibolo

ACB Services Home Improvement

7865 Caribou Dr
Spring Branch

Ag Contract Service

11038 Geneva Sound

Air & Appliance On-Site-Repair

380 Wiedner Rd
Cibolo

AIR TEXAS

8010 Wayword Trl
San Antonio

Alamo Appliance Repair

8203 Meadow Sun
San Antonio

Alexander Services A/C & Heat

99 Kenrock Rdg
San Antonio

ALL IN ONE APPLIANCE

P O Box 700972
San Antonio

ALPHA FILTRONICS

7500 ECKHERT RD
San Antonio

American Home Shield

889 Ridge Lake Blvd

Appliance experts service

9215 five forks
San Antonio

Appliance Repair San Antonio

2810 Thousand Oaks Dr
San Antonio

Appliance Specialists

4135 Stahl Rd
San Antonio

AppliancePartsPros.com

16501 Ventura Blvd Ste 500

Around The Clock Appliance Service

6169 Valley Cliff
San Antonio

Bill Krupa Consult, Design, Build

2330 Creekside Bend
San Antonio

Bjorn's Audio Video

14123 Hwy 281 N
San Antonio

Buyers Protection Group (BPG)

4300 Alexander Drive

C & W Appliance Service Inc

9860 Monroe Dr
Dallas

C&J Kitchens Bath Cabinets Granite

9210 Summer Wind St.
San Antonio

Cal Tex HEATS LLP

9211 Converse Business Ln
Converse

Christian Man Construction

6911 Falcon Rock
San Antonio

COOPER APPLIANCE CENTER

2512 SW LOOP 410
San Antonio

Cowboys A/C & Heating

14309 Toepperwein Rd
San Antonio

D & T APPLIANCE REPAIR CO

923 MCKINNEY AVE
San Antonio

D/TApplianceRepairCo.

923 McKinley Ave
San Antonio

DANIEL ARTEAGA

234 TANSYL DR
San Antonio

DIRECT MAY-TECH APPLIANCE SERVICE

6527 BANDERA RD
San Antonio

DirectBuy of Indianapolis

8450 Westfield Blvd

Doc Wally's In Home Service

374 Tanager Dr
New Braunfels

First Priority Appliance

121 S Willow Wy
Cibolo

FOMBY'S AIR CONDITIONING & HEATING INC

6427 SUZANNE DR
San Antonio

FRANCHISE MAINTENANCE ORGNZTN

5221 PORT ENTRY
San Antonio

GE Factory Service

3442 Belgium Lane
San Antonio

Geek Squad - Best Buy

8210 AGORA PKWY
Selma

Geek Squad - Best Buy

6065 NW LOOP 410
San Antonio

Geek Squad - Best Buy

125 NW LOOP 410
San Antonio

Geek Squad - Best Buy

187 Creekside Wy
New Braunfels

Geek Squad - Best Buy

3142 SE MILITARY DR
San Antonio

Geek Squad - Best Buy

2301 SW MILITARY DR
San Antonio

Geek Squad - Best Buy

2003 N LOOP 1604 E
San Antonio

Geek Squad - Best Buy

17414 LA CANTERA PKWY
San Antonio

General Service Company

4019 Naco Perrin Blvd
San Antonio

Glen Johnson International

9703 McCullough
San Antonio

Home Remedies-Arturo Maldonado

478 Shannon Lee St
San Antonio

IES Commercial Inc

5320 GEORGE COOPER RD
San Antonio

Islas Air Conditioning

1416 Culebra
San Antonio

Jesse-James Contracting & Remodeling

3822 Deerfield Dr
San Antonio

Jim's After Hours Appliance Repair

5218 Sandy Shoals
San Antonio

JM SERVICES

PO BOX 33594
San Antonio

John's Home Repair & Improvement

9615 Echo Gap
San Antonio

Jon Wayne Heating & Air Conditioning Ltd

9272 US Hwy 87 E
San Antonio

JTM Plumbing Service

12616 S 218th Ave

KBH Home Repairs & Remodel

6347 Tally Gate
San Antonio

Keller Williams Realty, Inc.

1595 So. Main #101
Boerne

KOOL-IT REFRIGERATION

PO BOX 993
Canyon Lake

Landmark Home Warranty

10701 South River Front Parkway

Lesco Company & appliance service

7406 Castle Fawn
San Antonio

Lonestar Beverage Systems

1907 Ramona Cir
San Marcos

Lopez Contracting

3822 S Mittman St
San Antonio

Louie Appliance

7030 Glenfield Dr
San Antonio

LOUIS CARRASCO

PO BOX 700934
San Antonio

LUA & SONS SERVICES

15509 henze rd
San Antonio

MG applience Repaire & Handyman

113 norris Drive West

Miller Cooling & Heating

5511 S Flores
San Antonio

Mr Appliance Of San Antonio

10427 Gulfdale St
San Antonio

mr fix it appliance repair

p o box 17929
San Antonio

Mr Plumber Plumbing Co

7966 Mainland Dr
San Antonio

My Repairman

6460 Babcock RD
San Antonio

NOEL'S APPLIANCES

6009 Hidden Sunrise
San Antonio

On The Level Contracting & Service

2607 Sky Dale Drive
San Antonio

pady,s appliannce

3500 Goliad Rd
San Antonio

Pop's Appliance Repair Inc

11725 Blue Wing Rd
San Antonio

Prater Appliance Service Company

737 Winfield Cir
San Antonio

PROFESSIONAL APPLIANCE SERVICE

PO BOX 681254
San Antonio

Quality Appliance Repair

2800 Post Oak Blvd
Houston

Quality Appliance Repair Now

10626 Shaenleaf
San Antonio

R and R Service

10614 Butterfly Flat
San Antonio

Reasonable Appliance Repair

511 El Paso Street
San Antonio

RepairClinic.com Inc

48600 Michigan Ave

Rescue Link

8880 Ward Pkwy

RICHARDS HANDYMAN SERVICE

323 STUTZ DR.
San Antonio

Riteway Service Company

9010 Broadway St
San Antonio

ROD'S REMODELING

8102 BOUGHWOOD ST
San Antonio

Roto-Rooter Plumbing & Drain Services

3603 Metro Pkwy
San Antonio

San Antonio Appliance Repair Service Co.

6022 Camp Stool Rd
San Antonio

SANDOVAL SERVICE A/C-HEAT AND REFRIGERATION

11115 Burr Oak Dr
San Antonio

Sears Brands LLC

6909 N Loop 1604 E
San Antonio

Seguin Appliance Repair

1062 H St
San Antonio

Shafer Services

315 Burnet Street
San Antonio

SKILLED SERVICES OF SAN ANTONIO

3318 Sackville Dr
San Antonio

SoBellas Appliance

125 Graphite Dr
El Paso

SoBellas Home Services

24035 Canyon Row
San Antonio

Stone Canyon Handyman

2048 Stonecrest Path
New Braunfels

Texas Affordable Appliance

1710 Rigsby
San Antonio

TEXAS REPAIR CENTER INC

11937 PERRIN BEITEL RD
San Antonio

The Appliance Man

PO Box 21638

THE HOME DEPOT

5101 CAMBRAY DR
San Antonio

The Home Depot

4909 Windsor Hill
San Antonio

touch of elegance

San Antonio

Tyler's Appliance Repair Company

8026 Vantage Dr
San Antonio

Valenzuela's Appliance & A/C Repair

4747 Casa Verde
San Antonio

Vetter Air

1671 IH-35 S
New Braunfels

VIC'S APPLIANCE SERVICE

20387 GRASS CREEK RD
San Antonio

VIP RV Mobile Service

New Braunfels

Water Softener Doctor

10110 Us Highway 281 N
Spring Branch

Wilks Air Conditionng & Heating

139 Waleetka
San Antonio

Will Fix It San Antonio

1920 Grandstand
San Antonio

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