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Troup Water Damage Restoration Articles
Then we brought
We highly recommend
We decided to go with
They saw we were working on the walls and offered their services to patch the drywall and skim coat the walls so we could paint. Again, they came out quickly and cleaned up all the drywall mess. We never could have gotten our basement back on track so quickly without their team.
I will always call
The people on the job were polite and professional in their dealings with me. However, I was disappointed in my dealings with their office. Two times I was promised that they would come out that day and both times they did not come. The first time I called 2 hours after the end of the range of projected arrivals. I made it clear that I was disappointed they didn't let me know they wouldn't be coming. The next time they were supposed to be at our house after 2:00 p.m.. At 8:45 a.m. I heard from the office that they would not be coming that day but was promised that they would be there first thing the next morning. The next morning I called them at 10:45AM - they eventually showed up midday. I understand the nature of their work involves emergencies and sometimes jobs take longer than expected. However, if they weren't going to make the scheduled time, they should have called to let me know the status. For this reason, in spite of appreciating the professionalism of the on-site staff, I felt the office should have improved their communications.
In addition, I found out from our insurance adjuster, that the office staff had contacted her directly, without my knowledge or approval, to try to get the insurance company to approve the services. This was, in my opinion, completely inappropriate.
I did not think the price of the work done was necessarily too high. But the quote for secondary work ($9,535) was. I got two other quotes for the work. The other quotes were lower because they did not think the work required was intensive as what
I did not rate quality because I do not feel qualified to do so. I assume it was fine.
Were it not for the initial speedy response and the professionalism of the on-site staff, especially the lead that picked up the work after the first day, I would have given them F's across the board.
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All Water And Smoke Damage Specialists in Troup, TX
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Never a deductable . claims specialist.
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