Access to trusted reviews, the best Water And Smoke Damage Specialists and exclusive discounts!
Real Member ReviewsMemberships allow Angie’s List to certify that all reviews are real reviews from real members—no fake, bogus, or anonymous reviews here!
DealsAngie’s List is a Community that you’ll use time after time. Research who to hire, learn tips and tricks, and consult with your neighbors
Instant Community AccessMembers can choose from tons of deals and discounts for projects they need to do, like 30% off exterior home painting!
Complaint ResolutionIf a project goes badly, Angie’s List has a complaint resolution team standing by to help you.
Troup Water Damage Restoration Articles
They came in and pumped the water out with their generators cause we didn't have electricity that is why we flooded. They used our sump pump to help remove the water faster. Then they put fans down to dry it out. Two days later when I had a plumber come and install a battery backup on our sump pump he couldn't do it do to the sump pump wasn't working. I was baffled because it worked when they used it to pump out the water. We realized they didn't plug it back into the wall correctly.
To explain this there is a plug that plugs into another plug.... it is called a switch but it is just a three prong plug that triggers the pump to turn off and on when the float valve gets high enough that the sump pump needs to turn on.
So I called
Regardless of anything this guy should of apologized and wrote me a check for the sump pump PERIOD! My entire basement just flooded and he is arguing with me over 225.00. He was rude and accused me of tampering with the sump pump. My sump pump worked when the electricity was out.... it worked when the electricity came on and it worked when HIS guys were using it. Then it was burned out and plugged in wrong. I didn't notice because the fans were running and I didn't hear it and thus it burned out probably in a day. I would not recommend this particular company to anyone ever. He is not professional and definitely not customer service friendly. I have two 7 month old twins and my house smelled like mold and they are sick preemie babies I didn't need to deal with his s***. I hope
You can't go wrong by calling
Once we decided to move forward with the remediation,
The demolition that he did on my water damaged walls was extreme, though I've been through worse, and family members have told me that it isn't necessary and that these companies use scare tactics. Everyone has to decide for himself what to do. We chose to get rid of the mold and have it done right to preserve the value of our home.
One other thing I liked about
I did not use
I hope that I never have to do this again, but if I do, I'll call
It was difficult to give
Overall, the experience with
The cost listed above is an estimate based on the 5 hours of work. I have not yet seen the claim so I did not rate on cost.
All of the team was very professional and courteous. We are waiting for a final bid to see if they come back to finalize the work.
running you could hardly tell anything had happened there.They had vacuumed out the water ,removed all the wet padding from underneath the carpeting and put drying pads on the hardwood. We were sure that the hardwood would have to be replaced since we have been through this before and we knew how badly that amount of water would damage the wood. Pleased to say that it was not the case this time ! Other than the padding everything else in the home was salveged. They had put all of our furniture on pads and lifted them off of the wet carpet and moved all other items off of the wet carpet and moved all other items from the affected areas into other rooms
The team members we dealt with were incredibly responsive and made sure we knew exactly what was going on in our home the entire time we were away and when we got back. After about a week our home was completely dried out and life was back to normal .
We are very thankful to our neighbor who found
Stovers, I had them in my home through an internet
groups I had come through, they seemed the most reasonable.
The problem was that I had a toilet keep running at the same time a guest clogged the toilet with fecal matter. My wife and I heard water running in the bathroom and thought a guest was showering. What we were hearing was water running into the ventilation system in the floor. Some 20-40 minutes later we realized no one was showering and the hallway carpeting was soaked. The water went through the ventilation and dripped into one of the downstairs bedrooms. (Only water came out - no fecal matter -- that was stuck deep in the ubend of the toilet.
At first I used towels and blankets to dry everything I could. With children, you learn to live with spills of ALL sorts. It was only a few days later when my wife and I noticed a really bad musty smell in the downstairs area that we began worrying about mold and decided we should contact a professional.
The first group that came to do an estimate said that because it was an overflow from a feces clogged toilet it was category three water and anything it touched would have to be ripped out and replaced. That meant walls, flooring, ceilings, etc... and could easily go beyond insurance limits. Stovers actually came at the end of the time the other company was there and heard this evaluation. Once the other company left, the Stovers representative told me that the regulations were complex and explained why this was only going to be category two water and that explained that the repairs would be much less extensive. (The insurance agent agreed when I spoke with her later.)
They went around the home measuring moisture in flooring, ceilings (for the downstairs area), walls, and even affected cabinets. They helped me understand that the humidity was what made a couple of downstairs doors not close properly. (This saved me from doing anything drastic with them.) Once I contracted Stovers, they removed affected carpet padding and vinyl flooring. They then provided about seven fans and two large dehumidifiers to heat up and dry everything out. They checked water levels once every two to three days and removed equipment as they could until everything read as dry. (My doors closed again too.) Finally, they sprayed a natural based anti-microbial agent to make sure that there would be no mold growth.
They were at all times courteous, professional, and thorough.
The ventilation system also had to be cleaned but I contracted with another company (a man who does the work on the side at greatly discounted rates) to do that part of the work.
Another piece I forgot to mention is that they worked well with and were well known by my insurance agent. In fact, my agent said that Stovers was her "go to" restoration group for water damage and one of three she would highly recommend in the state of
Best advice do not ever hire this company. We ended up having to pay out of our pockets for all the cleaning and that cost us $2,500. They did everything that you were suppose to do.
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
All Water And Smoke Damage Specialists in Troup, TX
Fort Worth, TX
Mc Donald, PA
Join Angie's List to get the best local reviews in Troup.
- Instant access to reviews for 700+ services
- Exclusive service discounts - up to 70 percent off!
- Top-notch support from our live call center