Freezing temperatures are a major threat to your irrigation systems. Learn how to avoid costly repairs in the spring.
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Local Articles in The Colony
Installing an automatic irrigation system means you won't forget to water the lawn again. Learn about the cost, and whether you should hire a professional.
A common issue for lawns this spring will be damage from the 2010 damage. As we move into warmer weather and the lawns begin to come out of winter dormancy, those damaged areas will begin to stand out and could take one to two years to fully correct.
It’s a simple concept: You want a beautiful lawn, but you also want to conserve water.
Misting System reviews in The Colony
On the scheduled install date BJ arrived right @ 7am and started work, every connection and fitting was assembled meticulously every bend required of the mist line followed even the most extreme bend on concrete etc. precisely. There were absolutely No corners cut on this job at all ! I could not be more pleased with this install process from start to finish and the finished product is more than i could have hoped for ! Not many things around anymore you can say that about .
You could get multiple estimates from the many company's and end regretting the decision OR call MIST AIR and be pleasantly surprised and the envy of your neighborhood.”
Couple of months later, we are very much enjoying the system in the hot Arizona summer days. All nozzles are working and producing fine mist. I had to replace couple of them as they got clogged but told me this is normal and he left me 7 or 8 extra nozzles for such cases to be replaced as needed.
Overall, great service ! I would highly recommend and will definitely use Filler's services in the future!
My problem started with the technician sent from Aqua Science to perform the opening in April 2015. Tech #1 from tried for over an hour but could not get the system working -- no water would come out of system. He stated that he had not worked on four zone systems and could not figure this out. Tech #1 stated he would have to call the service department and request a more experienced Tech be sent out which he would handle. That did not happen. I had to call the Service Department and explain the issues and asked for more experienced service technician to be sent out. I have initiated all contact with ; and when I ask to speak with a manager they are never available and they never return requested call back.
Tech #2 arrived in May and spent and hour and found that a solenoid was now burnt out (a $450 part) for zone one and I would have to talk to management. I asked that he get the other zones 2, 3 and 4 running. He tried and said there wasn’t any water coming out of the system for those zones either. He did not know why but would shut the system down so other solenoids
would not burn up. He stated he would talk to “service management”. Well, a few more weeks passed and no one called me back and I had to again call repeating the whole story and ask for the “most experienced” Service Technician that had to be sent out to figure what was going on. Again, everything worked perfectly when closed the system.
Now, Tech #3 was familiar to me, because he had worked on my system in 2013. I stayed with Tech #3 as he tried to out the problem, whether it’s with water shut off valves, break in the lines, clogged filter, etc, etc. After 30 minutes I heard, “I cannot believe this” Tech #1 when opening the system had REVERSED the water in and water out lines to the pump. Tech #3 stated —“this is not your problem this is ours”. Tech #3 said he would handle and order the new solenoid that had burnt out because of their error and come out and install it. Also, I would not have to call and reschedule -- he would do it when the part arrived and just install it!
I called the Service Department in and was told the part was not in and I should call Customer Service in a few weeks to
follow-up. Of course when I did that they did not know anything, so again I started the verbal summary again and asked to look at their service records and to talk to Tech #3. To my surprise, I did get my first call back from Customer Service and was told Tech #3 was on Holiday and they would have to wait to talk to him and reschedule. At that time, I did request that Tech #3 be sent out to install the new solenoid. My second call ever from regarding this problem was again from Customer Service who indicated Tech #3 was doing new mister installs and someone else would come out.
When Tech #4 arrived, he asked for $451.00 before he would repair and replace the solenoid. He did not have any background info and stated I would have to talk to their Service Department.
Enough is enough. I would appreciate any assistance in having whomever is running look at all this and resolve this issue. THIS CLEARLY HAS BEEN THEIR FAULT.
While I had previously been satisfied with ’s work, they seemed to have grown too fast; lacking experienced technicians and having no one empowered or committed to resolve customer issues.
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