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Over 11 reviews for
Sulphur Springs Equipment Rentals from people just like you.

A
"The truck was newly new, clean, and ready for service. It was exactly as specified. Since we are moving out of the area, it is too bad that we won't be able" to rent U-Haul trucks from here again. We will pass along a recommendation when we have the opportunity.

-Bruce C.

A
"They showed me how to put on the sanding pads and use it, very clearly and answered all my questions. They also carefully loaded it in my car. The process was
" and quick coming and going. Although a little more expensive than other places I had checked out, the machinery was newer and in better shape. I would use them again.

-Debra H.

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Local Articles in Sulphur Springs

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Equipment Rental reviews in Sulphur Springs

F

Rating
I admit that this is an old issue, but the experience was very frustrating and the store handled the manner very unprofessionally. After I registered a complaint with the BBB, the matter was dropped and no more collection agency
calls were sent to me.
R.E.W. Music refused to accept a $70.00 payment for private trumpet lessons for my child on January 16, 2007. Payment on that date was 2 weeks late, but the lateness occurred because the store did not offer lessons the week of Christmas and it was closed on January 2 and January 12 which were scheduled lesson dates.
On January 16, 2007, a store manager, Mr.
Sulphur Springs Equipment Rentals Provider Name Locked
, said that R.E.W. would no longer provide music lessons for my child because we did not authorize the store to draw automatic check withdrawals if the lesson fee was not paid by the first of each month or automatic credit card charges if the lesson fee was not paid by the first lesson of the month. This occurred after ½ hour after child had taken his first lesson for January 2007.
Mr.
Sulphur Springs Equipment Rentals Provider Name Locked
sent a letter dated the January 17, 2007, with a Lesson Invoice dated December 19, 2006, for the $70 amount they refused to accept on January 16, 2007.
During a subsequent telephone conversation with Mr.
Sulphur Springs Equipment Rentals Provider Name Locked
, after we received his letter and the billing statement, he said that the store erred in taking the Enrollment Form without the automatic payments being authorized. Thus, the store should not have considered there to be a valid enrollment agreement. However:
1. The store accepted payments in the store and provided lessons during each of the months of September, October, November, and December without raising issue about the enrollment status, and
2. The store billed us for payment of the full lesson fee for January 2007 arguing that we violated the Enrollment Form
agreement when we did not provide 7-days written notice prior to the end of the previous month.
The store is unwilling to accept our offer to pay for the one music lesson actually provided on January 16, 2007. We mailed the store a check for $17.50 to pay for that lesson in an attempt to settle the account. That check had not been cashed as of February 21, 2007, when a collection agency called seeking payment of $101.48 to close this matter.
The amount being sought by the collection agency has not been explained. The amount sought as of February 21, 2007, is 145% of the $70 payment the store refused to accept. The caller from the collection agency mentioned a 25% penalty.
The store’s website states, “Convenient payment at the R.E.W. counter - cash, check, debit, credit, or auto-pay are all available!” (emphasis added) when the store’s practice is to require both automatic check withdrawals and automatic credit card charges even if the customer chooses to pay monthly at the store.
Details:
August 1, 2006, I filled out an enrollment form for private trumpet lessons for my child. I checked only the box for “Pay in Store (cash, check)” and I initialed the line that said, “I understand that tuition payments are due by the last day of each month.” I did not check the boxes for either “Auto pay (ACH)” or “Auto pay Credit/Debit card (add $2.00).” And, I did not initial either of the
following statements, “I authorize R.E.W. Music to bill monthly lesson payments via ACH (Attach Voided Check)” or “I authorize R.E.W. Music to bill my Credit/Debit Card (including a $3.00 convenience fee) if my ACH billing is declined for any reason or if I have not made payment by the 1st day of the month. (Required).” I did not provide a voided personal check or credit card
information to the store because I had concerns about providing such information to this small store especially since the overall requirements and
Sulphur Springs Equipment Rentals Provider Name Locked
of the enrollment form seemed to favor the store over the service to the customer. I handed the form to the store
Sulphur Springs Equipment Rentals Provider Name Locked
, who noticed that a voided check for automatic check withdrawals and credit/debit card information for
automatic payment charges had not been provided. I told the store
Sulphur Springs Equipment Rentals Provider Name Locked
that we have reservations about this. The
Sulphur Springs Equipment Rentals Provider Name Locked
mentioned something about a staff or manager’s meeting that was to be held in a few days and that she thought that the enrollment requirements were to be discussed then. Her comments gave me the impression that other families were also concerned about setting up automatic payments for music lessons and about the new enrollment process and requirements.
---------------------------
We made payments of the $70 monthly fee for lessons during September, October, November, and December 2006 at the front counter on the dates of the last lessons of the previous months. None of the store clerks taking the payments said anything about the nature of our enrollment for music lessons until we tried to pay the lesson fee in January 2007. One of the payments
made during those months was taken by Mr.
Sulphur Springs Equipment Rentals Provider Name Locked
. [See below: Mr.
Sulphur Springs Equipment Rentals Provider Name Locked
later told us the store would not provide music lessons to us anymore, wrote us the letter billing us for $70 for the January 2007 music lessons the store refused to provide, and told me during a phone conversation that the store
Sulphur Springs Equipment Rentals Provider Name Locked
never should have taken the incomplete enrollment form from us because the form did not fulfill all of the store’s requirements, and, thus, the store should not have considered us to be enrolled for music lessons.]

On November 28, 2006, we paid $70 for lessons in December. The store did not offer music lessons on December 26, which was consistent with a store policy of not teaching during “approximately two weeks at the end of December.” Normally, we would have paid for lessons in January 2007 at the last lesson of December which would have been December 26.
My son’s music teacher called on the afternoon of January 2, 2007, and told us that the store was still closed for the holiday break, so there would not be a lesson that afternoon.
January 9, 2007. My child had a school band commitment which conflicted with the normal lesson time on that Tuesday evening. By store policy, “Make up lessons will only be given according to the following guidelines: serious illness, store closing, death of a family member, required participation in a school sponsored music function, or pre-planned family vacation.” This schedule conflict was discussed with the music teacher in advance, and it was agreed that a make up
lesson would be held on Friday, January 12, 2007.
January 12, 2007, store closed early because of a snow storm, so the make up lesson was cancelled. Again, my son’s private lesson teacher called to deliver this message.
January 16, 2007, my son took a lesson at the regular time. The store did not cause that lesson to be cancelled even though we had not yet paid the January lesson fee. After the lesson was provided, I tried to pay for January lessons by check at the front counter of the store. I had waited since before son’s lesson that evening because the store clerks were busy with
other customers. The
Sulphur Springs Equipment Rentals Provider Name Locked
told me that a voided check and credit card number must be provided before the payment could be made. I told the
Sulphur Springs Equipment Rentals Provider Name Locked
that our family objected to providing a voided check and credit card number, and that we would not provide those to the store. I told the
Sulphur Springs Equipment Rentals Provider Name Locked
that the $70 fee had been paid monthly at the front counter for the
months of August, September, October, November, and December, and that the payment for
January had not yet been made because the store was closed December 26th, January 2nd, and January 12th. I commented that it seems unfair to pay a $70 fee for four lessons a month but only get 3 lessons during December.
The
Sulphur Springs Equipment Rentals Provider Name Locked
commented that it is the store’s policy that 4 lessons would not be provided in December. The
Sulphur Springs Equipment Rentals Provider Name Locked
telephoned a manager,
Sulphur Springs Equipment Rentals Provider Name Locked
, who had just left the store for the evening and asked that he return to the
store. Mr.
Sulphur Springs Equipment Rentals Provider Name Locked
returned to the store. After a conversation with Mr.
Sulphur Springs Equipment Rentals Provider Name Locked
, he told me that my son could not take lessons at the store because a voided check and a credit card number had not been provided to the store. Because the store
Sulphur Springs Equipment Rentals Provider Name Locked
had refused to accept the $70 payment for January lessons and because the manager stated that my son could not take lessons at the store, my son and I left the store.
January 17, 2007, a letter was sent from the store. Enclosed with the letter was a copy of the Enrollment Form dated August 1, 2006, and an invoice for $70 dated 12/19/06 for lesson 1/1/07.
I called Mr.
Sulphur Springs Equipment Rentals Provider Name Locked
and asked about the $70 billing. Mr.
Sulphur Springs Equipment Rentals Provider Name Locked
said our family still has an account at the store. I asked why as we will not shop there since Mr.
Sulphur Springs Equipment Rentals Provider Name Locked
told us that we cannot have lessons at the store. Mr.
Sulphur Springs Equipment Rentals Provider Name Locked
claimed that the enrollment agreement was breached by us since we had not provided the voided check and the credit card number as agreed to by signing the enrollment form. I replied that the automatic check withdrawal and the credit card boxes were not checked as methods of payment we chose. I also commented that the authorization statement and the credit card authorization statement were not initialed on the form because we do not agree to those items. I said that it is hard to see how the store could claim that those were part of an agreement when those items were not endorsed by checking the boxes and by initialing the statement. I said that when I signed the enrollment form I felt that those items were specifically excluded and not part of any agreement because those two boxes were not checked and because those two authorization statements were not initialed. Mr.
Sulphur Springs Equipment Rentals Provider Name Locked
said that the store had erred and never should have accepted the enrollment form since the enrollment did not meet all of the store’s requirements. I told him that that mistake by the store is an example of the reasons our family rejected the automatic check and credit card charge processes the store wanted.


- David P.
A

Rating
equipment was in good shape and clean. service counter was courteous and fast. no complaints.
- Michael J.
B

Rating
The staff was professional. The prices are higher than some competitors, but if the competitor does not have an available truck, it doesn't matter how cheap their prices are! I would recommend these guys.
- Micah N.
A

Rating
Went very well I was in a hurry as I had bought a new truck and needed a hitch and the trailer needed servicing before I could make a move. they fit me that day.
- Rod M.
F

Rating
They didn't train or anything. They just brought her to the river and dropped her in the water. They didn't even teach us how to use it. We went on our trip though the day and we had to call them to come and get us because the jet ski wasn't rideable anymore. They hadn't even put the plug in the jet ski and it was filled up with water. Then they charged her for it. They ended up having to pay quite a bit of money to replace that jet ski.
- Eileen M N.
A

Rating
Great service and really good price. They set up the bounce and were very helpful.
I plan on using their table and chair rentals very soon.
- Albert E.
A

Rating
Customer service was excellent, the gentlemen showed up early and provided all the set up, helped
Sulphur Springs Equipment Rentals Provider Name Locked
out the tables and chairs too! I won't rent from another group, these guys are professionals.
- Shane B.
D

Rating
There were no issues in placing the order for the 2
Sulphur Springs Equipment Rentals Provider Name Locked
. We made it clear that the equipment had to be delivered to our location by Friday afternoon. We received a call on Friday, when they should have been delivering the
Sulphur Springs Equipment Rentals Provider Name Locked
, that one was broken and the other was MIA. At 7:00 p.m. we were notified that they would delivered the
Sulphur Springs Equipment Rentals Provider Name Locked
to our event site,
Sulphur Springs Equipment Rentals Provider Name Locked
Oil Stadium, by 9:00 a.m. on Monday morning. This timing was imperative as we had multiple semis delivering product for an event that we were responsible for unloading. The
Sulphur Springs Equipment Rentals Provider Name Locked
did not arrive until 1:00 in the afternoon! Semis were backed up trying to unload and we were short on equipment. Returning the
Sulphur Springs Equipment Rentals Provider Name Locked
took 2 different attempts as well. They would tell us a time and then not show up. We were very disappointed with the service and lack of professionalism. There also seems to be no sense of urgency.
- Jill M.

All Equipment Rentals in Sulphur Springs, TX

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A-1 SANITATION SVC

3016 FARM ROAD 137
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AJON CHEMICAL CAN

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ALL SEASONS TENT & RENTAL SVC

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Bunn Flowers & Gifts

226 Rusk Street
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CDL Rental TX

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HOLT AgriBusiness Sulphur Springs

1109 Industrial Dr West, Suite A
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HOLT AgriBusiness Texarkana

6263 Mall Dr. Bldg. 100, Suite C
Nash

HOLT CAT Sulphur Springs

1109 Industrial Dr West, Suite C
Sulphur Springs

Hooten's Hardware

Hwy 69 N
Emory

International Warehousing & Distribution

3800 Picoma Drive
Texarkana

KING SURPLUS

100 Avenue T
Del Rio

Onalaska Outdoor Power

130 Cedar
Onalaska

Pitts Stop Porta Pottys

3060 County Road 315
Brownwood

The GottaLoveKids Network

PO Box 87366
Houston
Sulphur Springs Zip Codes

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