-Find top-rated Service Providers

Find Top-Rated Sugar Land Home Warranty Companies

Angie's List helps you hire the best - and avoid the rest!

Home Warranty Companies to Avoid

20

Top Rated Home Warranty Companies

7

Prevent buyer's remorse with us

  • Over 3 million people trust Angie's List to help make the right choice
  • Be informed to avoid costly mistakes
  • Shop with us to ensure a fair price
  • Our complaint resolution team will help if a project goes bad
+See Verified Local Reviews

Over 4,776 reviews for
Sugar Land Home Warranty Companies from people just like you.

F
"One Guard sends contractor (JAS Mechanical) that had has two different findings on the same issue. First, they found a leak in the condenser. OG approved repair" and contractor then came to fill Freon. Then, somehow, they found multiple leaks and OG does not want to repair the unit, stating unusual wear and tear! Apparently, collusion is going on to protect OG. JAS never called me, never send any notes nor findings, never wrote to me! Both JAS and OG let me wait for 5 days in
with 100F averages, with my children and elderly mom in the house, to wait, I had to call both and spend 4 hours on the phone just to be declined any help! Never again, neither
nor JAS Mechanical!

-Smiljan S.

F
"After numerous problems with contractors referred by AHS, they began stonewalling and putting us off our attempts to have them replace parts damaged by their contractors" and refund us for work that was supposed to be done but wasn't. The warranty service is more a
than a help.

-JEFF S.

+Shop, Schedule, and Save on Services

Shop, Search and Save from anywhere!

  • Offers are exclusively provided by highly rated companies
  • Angie’s List members have access to exclusive discounts on local services
  • Shop, schedule, and stay on top of progress from any device
  • Our 30 Day Refund Guarantee means you can buy with confidence!
+Join 2 Million People on Angie's List

Over 2 million people trust Angie's List.

  • Your Membership Includes:
  • Instant access to top rated businesses covering 700+ services
  • Our Complaint Resolution Team to help when a project goes bad
  • On-the-go access to our iPhone, Android, & iPad apps
Find top-rated Service Providers
See Verified Local Reviews
Shop, Schedule, and Save on Services
Join 2 Million People on Angie's List

Local Articles in Sugar Land

7 components of a good home warranty

Home warranty companies are the number one most complained about category on Angie’s List. If you decide to purchase a warranty, look for the components of a good home warranty before signing the contract.

v9-NaUwQ7SE

Home warranties

Year after year home warranty companies have topped the Angie's List most complained about category list, with nearly half of member reports in this category rating these companies unfavorably. The key behind this appears to be an expectations gap between the companies and their clients regarding what is covered and whether service calls on covered items are entirely free.

blue house, windows, swing, green grass
Warranty Companies - Home

Is a home warranty worth it?

Attractive home
Warranty Companies - Home

Dear Angie: What are the differences between a home warranty on a new home and one for an existing home? – Kenneth E., Fort Mohave, Arizona

Verify your home warranty company before signing a service contract. (Photo courtesy of Darien Wilson)
Warranty Companies - Home

If you need home warranty advice, review these tips to understand how they work. Start with a reputable company and understand the contract.

Offering a home warranty when selling a house is a great way to garner interest in your property. (Photo by Summer Galyan)
Warranty Companies - Home

A home warranty is a good marketing tool for a home seller. Before you offer one to a potential homebuyer, make sure you do your research on the company.

Angie's Answers

?
?
?

First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them.  This way they can not collect money on your behalf.  Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged.  Second, call the contractor and tell them you will not be needing their services afterall.  Did your husband pay a deposit?  If so it may be non-refundable.  Then follow up with a certified letter. 

 

An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation.  This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to.  The contractor's office should be local.  A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read.  There's no arguing whether they received it or not by doing that.

 

Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck.  Some people find out a much harder way.  While these guys may be legitimate you should always do your homework on a contractor before signing the contract.  Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.

 

Todd Shell

Todd's Home Services

San Antonio, TX

?
?
?
Consider going to library an reading Consumer Reports rating on home insurance companies in your area.  For affordabilty elect the highest deductable you can stomach.  This will lower your premioum, I went thru Costco, they and Sam's Club can be a valuable resource for home and car insurance. Shop on line with your needs to save money.  Unless you have major assets forget large policy. For your gutter and roofing needs see my blog.
Jim Casper 

Home Warranty reviews in Sugar Land

D

Rating
It was terrible. The put the request online, and never heard from the company. So, 24 hours later called, to find out what had happened, they had no record of the service call, and he had to wait 38 minutes for someone to help him. Terrible Service. Will not use them again.


- Ruey Z.
F

Rating
Horrible. The bathroom continues to leak. The Plumber who didn't respond to over 6 messages the past 5 days said they never received "APPROVAL" from Choice to revist, despite our numerous messages about our toilet leaking and RUINING THE FLOORING IN OUR BATHROOM. Choice continues to do nothing. When escalating to a Supervisor we are told "there's nothing we can do" to expedite - really? After 5 days and 6 phone calls to the plumber AND numerous calls to CHOICE, they can't do anything?????? They contract with sub-par companies it seems. Once they sent an APPRENTICE out to fix something in our home and another time a "handy man". They work with trades that don't seem to know what they are doing. We have NEVER in TWO YEARS had anything repaired ONCE. They've always had to resend someone to refix, or fix, what the others did not. They are a uncarrying, unprofessional warranty company and now my floors are getting ruined, not to mention the water damage from a leaking toilet that is causing mildew and mold. Are they going to fix that and refloor our rooms as well???
- Denise D.
D

Rating
We had bought a house in Texas, and about five days after we moved in, we had a major plumbing issue. I called
Sugar Land Home Warranty Companies Provider Name Locked
, only to find out that there was a 21-day hold on our new policy. That had not been mentioned when I got the policy, and the reason for the hold was not explained when I called. When I spoke to another company, they said that we should indeed have been able to use the service right away. I am trying to call
Sugar Land Home Warranty Companies Provider Name Locked
to cancel the policy, but the customer service is quite slow. Especially at the phone number that one uses to cancel service, which is probably not something to be surprised at.
- Ron B.
C

Rating
My experience with
Sugar Land Home Warranty Companies Provider Name Locked
has me left with mixed emotions about whether to renew or go with another home warranty (hence the reason I am now on Angie's List). In the claims that I have submitted, they respond fairly quickly and let me know that I will be hearing from the contractor. Then typically the contractor calls within 24 hours and sets an appointment. However, the contractor seems to come out to assess, but does not have the proper equipment, or needs to send yet another person to assess the job. This makes me uncomfortable having to deal with multiple people coming inside my home, also having to take the time away from work to be home on each visit is not very convenient. The last claim we had a puddle of water under the carpet near our utility room, the contractor came out explained to my husband what he thought it could be related to, but said that he did not have the tools to test it. I waited a few days for a call back from the contractor or
Sugar Land Home Warranty Companies Provider Name Locked
but did not receive a response, so I called.
Sugar Land Home Warranty Companies Provider Name Locked
sent the same contractor back who stated that he did not think it would be a covered repair and told me to call the city to have them check the pipes under my home. Then the contactor called me back and told me to check the sump pump because he "forgot" to. Aside from the one particular contractor being slightly difficult to deal with, each time I call
Sugar Land Home Warranty Companies Provider Name Locked
they are personable and friendly with me. My warranty with them will be up in the next day or so and I just cannot decide if it's worth the money to remain with
Sugar Land Home Warranty Companies Provider Name Locked
or if I should take my chances on a new company.
Side note: I think Angie's List should have an "undecided" bullet where it asks if you would utilize the services again, because that is truly my answer.
- Heather M.
N

Rating
We had the warranty service provider come out to the house to inspect our HVAC system that had just started acting up a few days before. The first technician who came out indicated that we had a freon leak in our coil, and that it may have been a pre-existing condition with the unit. After discussing it with our fantastic warranty representative
Sugar Land Home Warranty Companies Provider Name Locked
, she decided it would be best to get a second opinion from another company. The warranty company sent out another company at
Sugar Land Home Warranty Companies Provider Name Locked
's direction, and that company let us know that it was unable to to determine when the problem had started. It was at this point that that company decide to step up and cover the replacement of our coil. Something that saved us about $3000.
This company has my loyalty, and I really appreciate the way they did the right thing when they could just have easily found a loop hole to get them out of it. Great company with a Great Team!
- Joe C.
F

Rating
Let me start by saying that there is very little choice on which home warranty you can purchase. It's either this or nothing. And something is better than nothing, right? Maybe. To date I have been without A/C since
Sugar Land Home Warranty Companies Provider Name Locked
8th (it is
Sugar Land Home Warranty Companies Provider Name Locked
28th today). I live in Texas where the heat index is currently 105 degrees and humidity prohibits opening windows.
For little things, this company is pretty good. And by little things, I mean very small issues like fixing a leaky toilet. For bigger issues, like A/C or electrical, it becomes very difficult for them to find a contractor willing to work with them. The problem is that they,
Sugar Land Home Warranty Companies Provider Name Locked
Warranty, underpay their contractors and demand a long authorization call (around 45 to 60 minutes) for the contractor to authenticate the repair. And of course, the contractor does not get paid for that hour they're on the phone waiting. The contractor also does not get paid for the time it takes to diagnose the problem, and when authorization is finally given, the rate they do get paid is below the going standard rate in your area.
So what happens? They can't find anyone to do the job because no one is willing to work with them. However, they're very proud of the fact that YOU can contract an out of network company and pay out of YOUR pocket. They will reimburse you, BUT the contractor still has to call for authorization before any work is done. So.... That means YOU have to find someone to diagnose the job for free and/or sit on the phone for an hour for free. It may be possible to find some one desperate for work with little or no experience or liability insurance, but any reputable company will ask to be reimbursed for the time they are on your job.
The people at
Sugar Land Home Warranty Companies Provider Name Locked
are very polite, but they don't get anything done in a timely matter. And when they do get something done, it's the wrong part, the wrong info or the wrong contractor. Having no A/C is considered an emergency with the temps are above 95. Well, here it it in the 100's and still no a/c because they can't find the parts. They can't authorize the A/C company to use their own parts.
Sugar Land Home Warranty Companies Provider Name Locked
has to find the part cheaper somewhere else. So much for an emergency!
Having no electrical power going to your a/c unit is not considered an emergency. They will respond within 24 to 72 hours. I'm not sure where the logic is in that.
I am currently waiting on an electrician who I will pay out of pocket. Even though
Sugar Land Home Warranty Companies Provider Name Locked
has acknowledged that they can't find anyone willing to comply with their demands, I am not covered for reimbursement if the contractor doesn't call after doing the diagnostics but before doing the job.
I could go on and on about their silly loop holes, but there is really no point. They refuse to deviate from their guide lines for any reason. They take their time and make things so difficult on the homeowner, that in the end, the homeowner must give up in order to get the job done. In my case, I've held out as long as I can with no A/C. I can't wait any longer, so I will pay for it out of pocket.
I wish I had known 20 days ago that I would end up paying out of pocket. At least the A/C electrical would have been repaired by now.

- Patricia A.
F

Rating
We have had to use this company twice for repairs. Both times it was like pulling teeth to get them to make the repairs. The first time we had to deal with them was when our water heater went out. They originally refused to perform any work or reimburse us the money we paid for a new water heater because we had been in the house less than a month. This was eventually resolved a few months after the fact after both realtor parties said they would stop using them if they did not make it good.
We also had to deal with them last night/today. Our AC unit had gone out, and knowing how much of a pain they were to deal with we decided to go with an outside contractor to get it fixed ASAP. After trying to do repairs the serviceman confirmed the AC unit compressor was dead and would need replaced. After finding this out I called the warranty company twice last night with no answer or response after an hour. I called again first thing this morning and found out they do not consider AC to be an emergency (try telling that to the inhabitants of a house with no AC and close to 90* heat outside). They also said we had to go with their contractors despite having two quotes for repairs that could be done ASAP. Instead we have to wait at least a day if not more for their contractor to come out while my wife and little one are forced to sit there in the heat.
I will never use them again as they are the absolute worst company to deal with. I've had better experiences with Comcast reps, and that's saying something.
- Matt F.
F

Rating
AHS is almost comical in the service providers that they contract with....the first one did not respond for 3 days (probably explains why they have 32 of 33 horrible ratings on Yelp) and the second one is trying to figure out when they can fit it in their schedule. Every time you contact them there is at least a 20 minute wait to speak to someone, and then another 10-15 minutes re-explaining what needs to be done.
- Gina T.

Home Warranty Companies in Sugar Land, TX

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

AK Utilities

310 Morton St
Richmond

American Home Shield

889 Ridge Lake Blvd

American Residential Warranty

901 NW 51st St Ste 100

B & C Plumbing

22780 Cypresswood Dr
Spring

Battle Plumbing Company

741 w 1462 s
Rosharon

Blade McGunn Realty

12407 N Mopac Expy
Austin

BUBBA'S HARDWARE

22780 CYPRESSWOOD DR
Spring

Buyers Protection Group (BPG)

4300 Alexander Drive

CareOne Protection

2105 CityWest Blvd, Ste 100
Houston

Choice Home Warranty

1090 King Georges Post Rd

King & Son Electrical Services

4631 Ella Blvd
Houston

Klanke Mechainial HVAC-ER

21715 Park Bend
Katy

Liberty Mutual Insurance - Ryan Welborn

1710 W Lake Houston Pwky
Humble

MS diaz cleaning services

3434 w little York apt 1713
Houston

OneGuard Home Warranties

20410 N 19th Ave.

Pest and Rodent Solutions

6903 Gettysburg Dr.
Richmond

SEARS

25704 NORTHWEST FRWY
Cypress

Surface Link Corp

4200 Lafayette Center Drive

Texas Master Plumber

6301 Broadway St
Pearland

The Home Inspector

PO Box 6531
Kingwood

Veteran Electric Inc

765 Sawdust Rd
Spring

Shop Local Home Warranty Services in Sugar Land, TX

Sugar Land Zip Codes

Join Angie's List to get the best local reviews in Sugar Land.

What Does My Membership Include?
  • Instant access to reviews for 700+ services
  • Exclusive service discounts - up to 70 percent off!
  • Top-notch support from our live call center
How does Angie's List work?
1. Say you need a Home Warranty
2. Angie's List has tons of detailed, local reviews.
3. Find a winner, and book them.
4. Angie's List is there to resolve any issues.
CBS
Good Morning America
Fox News
USA Today
The Wall Street Journal
MSN money