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Sugar Land Carpet Cleaning Articles
Carpet Cleaning reviews in Sugar Land
The day prior to my appointment, I received a reminder call from
Appointment day arrived, the technician called prior to his arrival and informed me he did not have an interior cleaning machine on his truck. I explained to the tech that after two confirmations on this interior machine necessity, how could he not have the equipment? I took a day off from work to meet with
When he arrived, we discussed the lack of equipment, my inconvenience of taking a day off from work for this, and the fact they didn't even come prepared. He then estimated approximately 233 feet of cleaning, but when he gave me the estimate, there was a minimum charge of $250 plus a $25 service charge added. I told him this was nohwhere near the initial quote of 65 cents per foot for grout cleaning and asked him to waive the $250 minimum at the least. He declined. I then asked him if I added grout sealing onto the service, which was $1.20 per square foot, that would bring my total over the $250 minimum so why not do that. He told me he couldn't do that. That service would cost me approximately $500. He suggested that if I was unhappy, I should contact management but there was nothing he could do since by this time it was after 5 pm and the
The following day, I contacted
This is no way to do business. Even if the quote given me on the date I booked the job was correct, they failed to show up with the necessary equipment. On both aspects, they failed. I will NEVER do business with a this company in the future.
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