Sugar Land Carpet Cleaners

in Sugar Land, TX

Carpet Cleaning Reviews in Sugar Land

A

Rating
These guys were nothing short of amazing. The responded to my request for a bid within minutes and had us scheduled for the next day to clean our carpet. They were not only timely, but they kept me posted with appointment reminders and status of their arrival. They were very professional, efficient, and a real pleasure to do business with. If a good customer service experience is what your looking for, these guys deliver!

- Oscar G.
B

Rating
Paid for 4 room service but only needed 3 rooms done---wanted to charge me extra since I had a dog. Told him that we cleaned all the pet stains already just needed overall cleaning. Still didn't want to do--had to call manager to get approval.
- Monica K.

Sugar Land Carpet Cleaning Articles

Carpet Cleaning reviews in Sugar Land

A

Rating
Arrived on time, professional in attitude and appearance, worked efficiently and quickly. My carpets look great!
- Carl F.
A

Rating
The guys called 30 minutes before arrival and showed up during the time slot I was given. They were very professional and quick. After the job was done they cleaned up all their mess and asked me to do a walk though, everything looks great! Would definitely use them again if needed. I got a quote from one other company before hand and
Sugar Land Carpet Cleaners Provider Name Locked
was a much better price. Thanks!
- Nicole M.
A

Rating
Actually selected two carpet companies that service my area from Angie's List to contact based on the highly rated reviews they got. When I contacted the other company (Revive), they did not answer the phone and their message box was full. Serenity answered their phone immediately.
Sugar Land Carpet Cleaners Provider Name Locked
answered all my questions about their cleaning process and carpet stretching procedure and provided all the rate info I requested. He was not pushy about any extras.
Sugar Land Carpet Cleaners Provider Name Locked
stated that their cleaning process was a good process and I should experience it first before deciding whether I felt extra deodorizer or such was needed. Additionally,
Sugar Land Carpet Cleaners Provider Name Locked
offered me a recently expired Angie's List deal of $149 for cleaning up to 800 sq ft of carpet. The stretching was 50 cents/sq ft.
Sugar Land Carpet Cleaners Provider Name Locked
was able to schedule me within the timeframe I needed. I was given a 3 hour block for the day of service and the technicians,
Sugar Land Carpet Cleaners Provider Name Locked
and
Sugar Land Carpet Cleaners Provider Name Locked
, came within that time period. They went right to work and stretched the carpet first in the two areas of concern - my Master and the hallway. Additionally, I had a loose carpet seam in the living room that transitions to tile and
Sugar Land Carpet Cleaners Provider Name Locked
fixed that for me. After stretching the carpet, they pre-treated all the carpet to be cleaned. The spray solution includes a peppermint essential oil that smelled fantastic. Then they steam cleaned the carpet with a mild hydrogen peroxide rinse. They were in and out within 2 hours. My carpet is sooo clean without any extras and all the ripples in my carpet are gone!
Sugar Land Carpet Cleaners Provider Name Locked
and
Sugar Land Carpet Cleaners Provider Name Locked
were very professional, knowledgeable, and efficient. They exceeded my expectations! I will definitely use Serenity again!!
- Donna G.
A

Rating
Sugar Land Carpet Cleaners Provider Name Locked
and his helper cleaned the grout lines in my kitchen and made them look like new again after only a couple of hours. Pretty amazing! When they finished the grout was still wet so the improvement did not look too impressive. However after we left the house and returned a few hours later we kept staring at the floor and said Wow!!! The grout now has the same off white color that it did when it was first put in years ago.
Sugar Land Carpet Cleaners Provider Name Locked
pointed out a couple of spots that were stained so badly that he could not get the stains out but said he could stain them to its original color for an extra charge, which I may consider calling him back for.
- Lien T.
A

Rating
It was a complete pleasure from start to end. Scheduling was easy. The rate was reasonable. Reminder one day before. Professional, polite, thorough, effective, marvelous. I will use Serenity every single time. My carpet looks like new. Am so pleased I picked them. Thank God for Angie's List!
- Roop R.
F

Rating
I initially made a reservation to have grout cleaning done in my 4th floor condo in Galveston. We discussed the need for an interior machine to do the job and it was decided that was needed. We also discussed prices and approximate square footage needed. I set up the appointment for March 18 and took a day off from work to meet the
Sugar Land Carpet Cleaners Provider Name Locked
in Galveston.
The day prior to my appointment, I received a reminder call from
Sugar Land Carpet Cleaners Provider Name Locked
and again discussed the need for an interior machine to do this job. It was acknowledged. At that time, the customer service rep stated that there was a $250 minimum charge. Since the quote was for 65 cents per foot and I had no more than 300 sq ft of cleaning to do, I was annoyed that I wasn't informed of this initially. The customer service rep told me that they do many small jobs and they usually waive the fee so I should talk to the technician . We agreed to go through with the appointment.
Appointment day arrived, the technician called prior to his arrival and informed me he did not have an interior cleaning machine on his truck. I explained to the tech that after two confirmations on this interior machine necessity, how could he not have the equipment? I took a day off from work to meet with
Sugar Land Carpet Cleaners Provider Name Locked
and now they didn't even have the proper equipment with them. He offered to come by anyway and at least measure and give the final estimate. I allowed this.
When he arrived, we discussed the lack of equipment, my inconvenience of taking a day off from work for this, and the fact they didn't even come prepared. He then estimated approximately 233 feet of cleaning, but when he gave me the estimate, there was a minimum charge of $250 plus a $25 service charge added. I told him this was nohwhere near the initial quote of 65 cents per foot for grout cleaning and asked him to waive the $250 minimum at the least. He declined. I then asked him if I added grout sealing onto the service, which was $1.20 per square foot, that would bring my total over the $250 minimum so why not do that. He told me he couldn't do that. That service would cost me approximately $500. He suggested that if I was unhappy, I should contact management but there was nothing he could do since by this time it was after 5 pm and the
Sugar Land Carpet Cleaners Provider Name Locked
offices were closed.
The following day, I contacted
Sugar Land Carpet Cleaners Provider Name Locked
to complain about this debacle, and they told me no managers were available. I was to leave a voicemail and would hear from them. I did. Now a week later and still no return call from
Sugar Land Carpet Cleaners Provider Name Locked
.
This is no way to do business. Even if the quote given me on the date I booked the job was correct, they failed to show up with the necessary equipment. On both aspects, they failed. I will NEVER do business with a this company in the future.

- Valerie G.
A

Rating
Initially, it was difficult to reach anybody and I was concerned. After finally getting it scheduled, they showed up (a little late) but were very polite, professional and thorough. Very knowledgeable about things and I would use them again.
- Sueann D.
B

Rating
Very professional, on time, courteous, the B rating is because they constantly tried to sell additional services, which I guess is the point of providing a "Deal". In addition, their web site showed the process of cleaning the air ducts included cleaning the air handler, this service was an additional $500. The deal was $99 per AC unit to clean the air ducts and that's what they did nothing else. In addition if you have a second unit the additional $99 only included 5 ducts, $15 additional for over 5. I take responsibility for not reading "the fine print".
- Lana R.
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All Carpet Cleaners in Sugar Land, TX

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

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"Carpet Cleaners"

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Sugar Land Zip Codes

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