and his team were extremely professional and the craftsmanship was superb. We will be ...more calling
again to finish the rest of our house. "
Rated Review by Kari H.
was so rude to us and did not do the job. The day of service came and it was raining. They were supposed to be here at 8 am. Of course they couldn't start with the rain but we didn't hear from anyone. At 9:30
...more showed up and told us his phone was broken. He left to get it fixed and said he'd be back in an hour. The rain stopped a little after he left. By 12:00 we hadn't heard from anyone so we called. My husband told him he was frustrated with this lack of communication. He had taken the day off work and is anything even going to happen today. No one was here working.
told him he'd be there in an hour, again. When he finally showed up he didn't come to the door but just started hooking his trailer back on his truck to leave. We went to talk to him and he said he was going to refund our money and cancel the contract because he did not like the way my husband spoke to him on the phone. He never once apologized for his lack of communication but instead kept giving excuses about his broken phone. Our argument was that he could've found another way to communicate. He said his day does not revolve around us! What?!!
we are paying you too do a service and are asking for some consideration of our time. All we wanted was communication about the project we hired them to do. We told him we chose the company because we liked the work examples we saw and he said he chooses who he works for and he does not want to work for us. It was awful. Even if the construction work is good he has horrendous customer service and I would not recommend working with him. I was shaking with anger at the end of the conversation. I have never been treated by someone like that. I am glad that we did not give him our money. "
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Sample Window Well Covers Reviews
"The rep came out to discuss the work to be performed. He was in and out in a very short time, indicating a mailed estimate would be forthcoming. Within 4 business days, the estimate arrived and was under what I originally budgeted for the installation of this window, so that's great news!
The work was scheduled for completion within two ...more weeks of the original visit. I was not the family member home at time of service, but was told the workers arrived on time and got straight to work (even while dealing with a very curious cat). The only complaint to be had is unavoidable - the sheer volume of noise when cutting through cinder-block walls to make room for the new window. I was worried about the dust being overwhelming, but clean-up after installation was not horrible, easily taken care of with a few passes of the vacuum.
The work was completed by early afternoon, inspected and now looks amazing. I love the additional light that comes in the room and the peace of mind knowing that in case of emergency, the basement bedroom has an actual exit, is awesome.
Highly recommend this provider! "
"I had an excellent experience working with them. When I called my call was answered and I was told when
would be out the next day to measure my window well. He came and left a sample of the cover with a brochure and the pricing. I called to order it and he was able to install it in a very timely manner. I also had him repair ...more my screen which he did and delivered it on the day he said he would. Calling me first to make sure I would be home, and he was very willing to accommodate my schedule. I would recommend them to anyone and everyone who is in need of a window well cover. "
"We ordered the work in April, expecting about a three to four week wait. Weather held up installation date. We did know about a week before they came out to install so we could get some prep work done.
and crew arrived early on Friday and pulled a twelve-hour day to get all the work done at once. Fantastic job. Work area ...more all cleaned up well, nicely finished trim inside. And they answered all the questions a four-year-old could toss at them (until we distracted her again.)
Really happy with them from ordering with
is a man of his word. The job was done professionally and the job site was kept clean. the price was very reasonable for the work done.
Would recommend if your interested in egress window for the basement.
was very nice and knowledgeable at his original visit and provided his recommendations. He knows where his company's strengths lie. It would take a couple of days for
to get back to me whether via phone or email, so responsiveness could be better but I attribute that to them being so busy with all ...more the rain we've been having. Maybe he can hire a receptionist though.
arrived a few hours after he said he would, but did call me that morning to give me a timeline. His work was great! He made sure to show me how the new windows worked and walked me through all the changes he made. The custom well covers are going to be made on site later this week...it's not a big deal but didn't expect that work would not be completed the same day. I would still recommend this company to any family or friends. "
"This guy is amazing. He charges a flat fee for egress window installation (plus a little more if you have poured concrete window wells, as we do.) He does all the work himself. He is prompt, professional, and leaves the site neat and clean.
We were very happy with the quality of work and the quality of materials. He uses
...more 400 series casement windows, which are very good. "