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Bicycle Buying And Repair reviews in South Padre Island
Note: Purchased treadmill at quality and post-sale customer service have been worth it.
Amazingly fast turn-around. If you love your bike, you will love this shop.
The front desk person and the mechanic were fantastic. I dropped the bike off.
When I went to pick the bike up, the price was over double what I expected. I asked for clarification. I didn't think to bring my copy of the paperwork, so I let the transaction go through.
I came home, looked for my paper work, and called asking for clarification again, a second time, this time armed with my receipts given to me at drop off.
That's when things got ugly. The person on the phone started to argue with me about what was written on my copy of the receipt, who wrote it and how it was written. The person on the phone admitted that the price in their computer system was one thing (the price quoted to me) and the price on the back wall that the mechanic goes by is another thing. He also admitted that items at different prices than what were quoted, were added to the receipt after they gave me my copy at drop off. I have my paperwork, filled out by them, in my hand as I write this review to prove it.
The person on the phone did not handle me professionally. It started out being about the discrepency between what I was quoted and what I was charged. As I was on the phone hearing this man's attitude, instead of being nice to a confused customer, he made me feel lower than dirt for pointing out their errors.
Despite the mechanic being top notch and the first front desk person being great, I can NOT recommend this place at all. A bike shop can't quote one thing, charge another, and then when asked for clarification, instead of trying to create a
From now on, I'll travel the longer distance to get my bike serviced at the bike shop in my old neighborhood than go back into this bike shop again.
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