Round Rock Internet Service Providers

in Round Rock, TX

113
Internet Service Providers are
in Round Rock

15
Internet Service Providers in Round Rock
are top rated

D
Rated by
ROB W.
"I use
as my internet provider. On approximately October 1 I received a letter from
informing me that they upgraded my service and in" order to take advantage of this I would need to upgrade my modem. I was given two choices, either lease a new modem from
or purchase a new one myself. I was provided with a link to modems that were compatable with my service. I chose to purchase my own modem and bought one that was on their list. After installing the new modem I attempted to activate the modem on line through my account on the
website. It was at this point that things got extremely ugly. After logging on to my account and following the instructions to activate the modem I got a message that I couldn't activate the modem due to "retail blocking" and I was referred to a chat site or 1-800 number. I first attempted to resolve the situation via the chat site. After 10 minutes or so of "chatting" with a representative, I was told that they couldn't resolve my problem and that I would have to resort to the 1-800 number. After calling the 1-800 number, and waiting on hold for 30 minutes, I had to talk with three different individuals. Each individual required me to provide my 16-character account number. This process took 90 minutes. I actually had to plug in my cell phone to ensure that I wouldn't
power while waiting for someone. Finally we were able to achieve activation of the new modem. To add insult to injury, I just received my
bill, and found that they charted me $39.95 for a "technician visit" and $60.00 for a "3 product install". Also, I recently checked out my local
service center (
, Georgia) in an attempt to return my old modem. When I got there early on a Saturday afternoon, it looked like the Department of Motor Vehicles! There were at least 75 unhappy people in a serpentine line waiting for help. If you're a
customer and need "service", be wary. Be very wary.
F
Rated by
Lloyd G.
"My recent experience with
is one of the worst customer service experiences I’ve EVER had. The problem started just days after activating my service." I started noticing that at times the internet speed was fine, at other times is was slow as molasses. It honestly was so slow it reminded me of the days when we connected by dial-up. Soon after that started happening my interconnect just started dropping all together for long periods of time – five minutes here, 15 minutes there, etc. Then a few days later, while researching important information on the internet, my ENTIRE
/Exfinity platform (Phone, TV, and internet) went off line from 9 pm to somewhere around 5 am. So next day I called
to complain and they offered to give refund me $5 to for the time my services were out and they agreed to increase my internet speed, saying that the increase should make things run fastest and stop the internet connect from dropping. They also said I can arrange to have tech support come out to look at the issues. So next day I get home from work and try to call tech support. I called and waited and waited and waited for someone to take my call. Almost 45 minutes later I was still holding and got so frustrated I just hung up. Meanwhile, I hear from my basement tenant that the television picture is breaking up. Unbelievable! So I decided that I’ve had enough and that I was going to cancel my service and go back to Verizon. So I call to cancel and they put me on with
in the Retention Department. I told
that I would like to cancel my services effective October 13 --- five days from today’s date (October 8th). NEWS FLASH TO
:
is not someone you want in the Retention Department!!! He started off the conversation being extremely nice, but as soon as he determined that I was not buying his pitch to stay with
, his attitude flipped IMMEDIATLEY, and for the rest of the call he was condescending and attitudinal, not to mention he continually talked over me. Worst of all, I discovered when I got off the phone with him that good old condescending and attitudinal
went ahead and shut my phone and internet down – five days before I requested it be terminated. It appears he was even more attitudinal than I thought he was. Just awful…awful customer service! Next I call
back immediately to get my service turned on, and I get a woman named Telisa, a shining light in a sea of maybe the worst customer service I’ve ever encountered. She was not able to get my phone turned back on, but was able to turn on the television. In short, she was WONDERFUL. So I now have Television again but no telephone service. NEVER WILL I SIGN UP WITH
AGAIN!!!
B
Rated by
Carville W.
"The conversion was suggested by the
technician to resolve issues we were having with the landline phone. The technician arranged for the conversion and set" up the installation appointment. The install was doneat the appointed time and we have not had any problems.

Round Rock Internet Service Articles

Internet Service reviews in Round Rock

F

Rating
Over ten visits in two years, On Demand still doesn't work. Whole house DVR, a pay service, never worked properly. Replaced all boxes twice, new style remotes work (optimistically) 50% of the time. I spent a year's vacation time waiting for TWC technicians to fix our problem. It's the wiring. It's the cable boxes (two? three? times?). It's the whole house DVR. It's the wiring again. It's the backbone and there are too many cable users for the existent wiring.
I've taken more of a financial hit from the time off to accommodate TWC technicians than I paid for cable. None of this was an issue when Insight was our cable company. All problems started the week TWC took over.
- Rebecca K.
F

Rating
I would like Angies list to help resolve this and put this company in the penalty box so that other customers can be made aware of these practices.
- STEVEN & CYNDI G.
C

Rating
I have only internet from
Round Rock Internet Service Providers Provider Name Locked
and upgraded my service, my monthly bill is $54.
Round Rock Internet Service Providers Provider Name Locked
charged me $30 to send two technicians to connect my modem and flip a switch. The technicians were 10 hours late.
I scheduled my appointment with
Round Rock Internet Service Providers Provider Name Locked
for the day I closed and moved in. Closing was at 9 am. Movers were to arrive at 11:00 am.
Round Rock Internet Service Providers Provider Name Locked
was scheduled to arrive between 1 and 2 p.m. They did not arrive until after 11 p.m. I was given the option to reschedule but that seemed like a poor risk.
I felt sorry for the technicians. I know they had been at work for well over 12 hours. I know that they probably were not paid well for their services. Once they arrived they did a good job. Of course, I think it could have all been done remotely.
What the technicians and
Round Rock Internet Service Providers Provider Name Locked
failed to tell me was that wherever I had my modem switched on I would be chained to that location unless I pay an additional $64.00 fee to have the technicians return to my home and throw the switch again.
I have 5 cable outlets in my home. The $64 fee is to turn on 1 more outlet. If I want them all turned on in the hopes of avoiding more surprises and additional fees that will be $24.99 per outlet.
My internet connection is fine, the customer service is very poor- excepting the professional woman who broke the bad news to me about the fee to flip a switch.
When you have cable installed make sure all your outlets are activated so when you want to rearrange you will not have to pay an outrageous and unnecessary fee.
- Kathy L.
C

Rating
Customer assistance was no very smart, explained my request twice to one, 3 times to another, and from a third was given the wrong information. ANDthey jacked up their price, penalizing me for wanting only internet, no other service. Highly irritating.
- Amy H.
F

Rating
Overall, the fact that
Round Rock Internet Service Providers Provider Name Locked
is the only company that provides the highest Internet service has created terrible service. Service goes down constantly, for no apparent reason, and it's been like this for years. This provider has a monopoly on Internet speed and has been a constant source of frustration.
- Karen L.
A

Rating
I have been pleased with the service, the few times that I contacted them in 2 years. The person I spoke with the last time handled my quickly and was helpful. He was not as friendly as others at spoke tobut his job well,
- CHRISTINE B.
C

Rating
It seems like jumping on the bandwagon to be critical of one of the large cable companies at this point, but an honest review is an honest review and I've written plenty of good ones when warranted.
We had utilized
Round Rock Internet Service Providers Provider Name Locked
for over 10 years despite being dissatisfied for quite some time. Finally overcame the laziness, fear of change, or whatever and dropped them earlier this year for a satellite provider. We were unhappy with the continually escalating prices and the annual process of returning DVRs/Receivers because they just stop working.
Needless to say, I was blown away when I saw the improvement in hardware, DVR storage space, offerings, services, functionality, etc. that satellite provided and we made the switch earlier this year and never looked back. The straw that broke the camel's back was that we had a cable strung across our lawn when it was replaced in Nov 2013. Finally called the week before our pool was to be put in and said it HAD to be done in the next week as we would have heavy equipment rolling through that area for the next 3 to 4 months. Naturally it didn't happen so I called and asked for a manager and told them they had 24 hours to come bury the cable I would switch to DirecTV.
They didn't come.
I'm so glad now that they didn't.
Having said all of that, we haven't had any issues with our internet service, which they still provide. Just hope we never have a problem as I don't look forward to the service if/when I ever have to call them...
- Mark E.

All Internet Service Providers in Round Rock, TX

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Advanced Wiring

12329 Cahone Trail
Austin

AE Austin

1205 Rio Grande St
Austin

Affordable Mobile Marketing

4637 Crabtree Boulevard

Alexander Technical Resources

1263 Glenwood Ave SE

Amazon Business Services

41325 clear water way
Austin

Andy's Web Tools

646 N Riverside Dr

AT&T

PO Box 989029

AT&T

Round Rock

Austinhandimon.com

13425 FM 620
Austin

BEC Construction

2247 Settler Pkwy. Loop
Round Rock

Boom Consulting, LLC

3571 Far West Blvd. #42
Austin

Business Communication Solutions

1508 Dessau Ridge Ln
Austin

CMB Network Support

9139 Boulevard 26
North Richland Hills

Comcast Austin

111 E Cesar Chavez St
Austin

CommercePundit.com

1625 Lakes Pkwy.

Coolhead Tech

700 Lavaca Street
Austin

Cox Austin

101 W 5th St
Austin

digITech Web Design, LLC

7703 N. Lamar Blvd. Suite 510
Austin

Directv Austin

201 E 6th St
Austin

Directv Round Rock

468 Round Rock Avenue
Round Rock

Dish Network Austin

13785 Research Boulevard
Austin

Dish Network Baton Rouge

345 N Acadian Thruway

Dish Network Cedar Park

404 Marigold Lane
Cedar Park

DSL Austin

Austin

DuncanAmerica

4479 45th St S

DuoStar Technologies

4706 Rustown Dr
Austin

FME Modules

8701 Cretys Cove Austin, TX 78745

ForbenMedia

7401 Summerhill Road

FRANK'S ANTIQUES & COLLECTIBLES

7907 WEST 19TH STREET
Lubbock

Grande Communications

1923 East 7th St.
Austin

Grandquist Operations

10301 FM 2222
Austin

Greencastle Web Design

676 Shannon Drive N

Higher State Technology

1000 Stacias Way
Pflugerville

Hill Country Commercial Communications H3C

2605 South Walker Dr
Leander

Homemade Design

41 Monument Ave

HostUsUSA.Com

212 W Main St
Round Rock

Inbound Mastery

1009 West 6th Street, Ste 203B
Austin

Internet Texas

201 Wilkes Street
Smithville

IT Pro1

445 Round Rock West Dr
Round Rock

ITAustinWeb.com

8617 Spicewood Springs Road Apt 112
Austin

Jim Butt - RevLocal

901 S Mopac Expy Ste 300
Austin

KNUSSMANN LAWN & LANDSCAPE

10328 EMBER GLEN DR
Austin

Levitate Web Design

401 Congress Avenue
Austin

Local Fame

2200 Curtis Ave
Austin

Local Surge Media

4807 Spicewood Springs Rd
Austin

M-cubed Designs

Creekmont West
Round Rock

Marketizeit

1304 Woodland Ave., Unit B
Austin

Michael The Computer Guy

1604 Sundance Dr.
Round Rock

ModCat Design

2616 Glen Field Dr
Cedar Park

Modern Web Studios

1067 N Main St

PCPC Support

Nationwide Support Center

Perfection Personal Assistants

14900 Avery Ranch Blvd. Suite C200
Austin

Performance Media Placement

23172 Plaza Pointe

Petfarm Web Design

P.O. Box
Round Rock

Pick Telecom Solutions

PO Box 1471
Kyle

Primo Wireless Austin

13000 N IH 35 SUITE#100
Austin

RevLocal

901 S Mo Pac Expy
Austin

SEO Services Austin

4008 Cima Serena Dr
Austin

Smart Ideas by Joe Shipley

2147 W Isthmus Loop

Stallings Design Co.

P.O. Box 2184
Lubbock

T MOBILE

12920 SE 38th St

T. Brooks Web Design, LLC

3111 Rt. 38 Ste 11

The Critical Update Inc

13218 Pond Springs Road
Austin

The Right Way to Write

30 East Georgia Street

Time Warner Cable

12012 N Mo Pac Exp
Austin

Time Warner Cable Del Valle

13915 FM 812
Del Valle

Time Warner Cable Austin

606 E 3rd St
Austin

Time Warner Cable Austin

Time Warner Cable Austin
Austin

Time Warner Cable Austin

422 Congress Ave
Austin

Time Warner Cable Austin

401 Congress Ave
Austin

Time Warner Cable Buda

15300 S Interstate 35
Buda

Time Warner Cable Cedar Park

600 S Bell Blvd
Cedar Park

Time Warner Cable Kyle

107 W Center St
Kyle

Time Warner Cable Round Rock

103 W Austin Ave
Round Rock

Time Warner Cable San Marcos

301-399 N Guadalupe St
San Marcos

Time Warner Round Rock

106 W Liberty St
Round Rock

Time Warner Round Rock

1905 North Mays Street,
Round Rock

Tru-Teks, LLC

PO 170156

Verizon

701 Brazos St
Austin

Web Diversity, Inc

402 W Palm Blvd Suite 229
Round Rock

Webb Design

PO Box 690661

Wireless America

1101 Thorpe Ln
San Marcos

WP Engine

504 Lavaca St Ste 1000
Austin

WSI Create Demand

8305 Pommel Drive
Austin

X3O EMERGING TECHNOLOGIES

11810 Parklawn Drive

XL Web Services

10816 Crown Colony Dr
Austin

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