and Winter Park for many years, and have been very pleased with their work and professionalism. They are more expensive than some other local cleaners (yes, I have tried some of the others over the ...more years), but consistently provide good service. On one occasion many years ago, they misplaced a pair of my slacks an promptly reimbursed me for the cost. I have never had a bad experience with Imperial, and plan to continue using them as my dry cleaner. "
Rated Review by Carolyn A.
"This was once a good dry cleaning service. However, as of late, they have lost good employees, and
the owner has not resolved customer issues. When this was brought to this attention, he was rude, and advised that I go elsewhere. ...more I have been a customer for over 10 years, it's hard to believe any business owner would deal with a long standing customer as the owner of
has done with me. Prices are quite high, for this inferior level of service
WARNING: Do not take high quality items to this cleaners, if a problem occurs you have no recourse "
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Sample Dry Cleaners Reviews
"They are better than I expected--which is hard, because I'm very critical. Affordable, nontoxic, and delivered to and from home/ office . I suppose some may prefer quicker turnaround, but it works fine for me. I only wish their website was more intuitive, because you can theoretically do everything from it.
dry cleaned many of the apparel pieces I own, at one time, for what I thought was an okay price, given the quality of my clothing (mostly designer label), and they did it on time. I needed a neighborhood cleaners on the South side of Atlanta, so that I could avoid driving to the North side for dry cleaning. I needed a cleaners ...more whose prices were within reason for my "mountain" of good-quality clothing that could no longer be worn without cleaning.
offered a special price -- so many pieces for one set price, and they appeared to do the cleaning on their premises, I took a
with my treasured things, which I would normally not have done. I listed all my items on a piece of paper and had more than 30 pieces. They cleaned my items perfectly, without any residual smell or dry cleaning odor or fading or discoloration or mis-pressing. They went over my list with me when I went to pick up my items, to be sure everything was there. They sewed a button, which I had forgotten about and tucked into a pocket, back on one of my designer sports jackets. Their service was as good as any I could get on the North side of Atlanta, and probably cost about half the price. I was thoroughly pleased with the service because it is near where I live and did not cost me gas, time, or frustration driving in heavy traffic. They were as courteous as they could have been and assisted me with getting all my clothes out of and into my vehicle. I highly recommend them, even for specialty items one would worry about having dry cleaned. It was easy. "
"we've been on their route for a few months. We have repeatedly asked for a certain amount of starch and specific services for dress shirts. Unfortunately, their service is very inconsistent. Inconsistent quality of pressing of the shirts: I still have to touch up iron most of them. New shirts are returned with broken buttons.
"You can't beat the price, The quality is the same as any other cleaners - sometimes they can get the spot out & sometimes they can't. But the fact that it's so inexpensive & quick makes it worth going out of my way for
"I'm very particular about how my dress shirts are laundered. My wife took them to
because I'd had a bad experience with the previous cleaners. They were FABULOUS!
My shirts come back clean, starched and well pressed. The staff is friendly and very attentive to customers. I've never waited over 30 seconds ...more to be helped. They have a valet service. They'll come to your car and get your drop off. They have a kiosk service at which you can pick up your laundry 24/7/365 using a credit card.
They are clean, efficient and have a true customer first attitude. "
is a great idea. They are unable to EXECUTE their services.
Great customer service, professional- bottom line, they are unable to do laundry & dry cleaning with any reliability.
It boggles the mind that a Laundry & Dry Cleaning Co. could actually WASH and DRY a full order of very obvious drycleaning, ...more that was submitted as drycleaning?
It gets better. They returned to pick up the ruined order, to attempt repair. It was returned (unscheduled) the next day- Unopened. They FORGOT to address it, & it sat overnight in their drop off room (per customer svc)
Their Ninja showed up with no information on my order, service provided, etc. They asked to have it picked up AGAIN, to give it another shot. (I declined, & my local Brick n Mortar Dry Cleaner down the street is evaluating for possible repair of any items)
Very friendly customer service: Lacking Any Ability To Provide Services Promised.
If you choose to try them- do not send anything you love or that you can't replace!