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I cannot warn you enough to stay away from this company.”
1. On June 21, 2012 (Thursday), I purchased an item from
2. On June 25, 2012 (Monday), the 2nd business day after my purchase(i.e. a cushion ring for wife), an employee (different than the one from whom I bought the item on Thursday) stated that the item was considered a "personal item" and could not be returned.
3. If the employee from whom I purchased the item had told me that the item could not be returned, I would NOT have purchased it.
4. At the bottom of the document that I signed when I purchased the item, it clearly states that some items are excluded from the return policy.
5. It was my fault for not reading the whole paragraph on "Return Policy".
6. My complaint is that the
7. I just think that it is good customer service/good business for the retailer to tell the customer that the item could NOT be returned prior to it being purchased. Maybe the employee did not know the policy. Maybe she needed to be educated so that she could in turn educate the customer.
8. Either way, it was not a good experience. I paid $20.00 for item that we will not use.”
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