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Richmond Plumbing Articles
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Richmond Plumbers Reviews
I sought this company out in a pinch. I needed some PEX lines lowered to clear space for some remodeling work in the kitchen. The original guy that gave the est. (
The next day (Thursday, Nov 21) I called and spoke to
This is NOT what the Tech told me. Also, it doesn't show that anywhere on the estimate which is formatted like an invoice. If I am getting a discounted price, and use a coupon, those should all be reflected in an invoice. None of this was evident, not to mention other information was provided by the tech. Also, why would the tech already include the discounted price of a coupon, and not tell me? Either way,
by 4:45, now 5+ hours after my original call for information, I still had no new information from
The technicians didn't show up until 8pm. Not just late, but VERY late. Also, I had just put my kids to bed. I needed this done now so I agreed to the work. As I said before,
nce he was done, around 10pm, I told them how
So, to conclude. The Techs are great guys. I've now met 3 of them and all 3 were warm and friendly, and knew their stuff. But the coordination, communication, and customer service were severely lacking. Also, I paid almost $400 for basically an hour of work and $15 in parts.
--UPDATE-- I just read the response to this and last part is not what was communicated to me, i.e. a discount given since I couldn't use the coupon. I was told by the original tech that I could use the coupon, thus there is a disconnect between what the service technician is stating, and the web says. Also, when I later asked about the price and the coupon, it was again confirmed that I was going to be getting the coupon price, not a discount as stated by the respondent. I understand things don't always go as planned, as was the case with this job. However, I still feel that for the cost of materials, and the amount of time for the repairs does not present a good value."
new dishwasher, and he said to call, and he would come and replace the
shut-off valve and line to the dishwasher when they were installing it.
He was very personable and professional. Thank you so much,
for doing such an amazing job!"
We hadn't used our pool heater in many months because I dreaded the process of trying to find a good plumber to do the repair. Thank goodness for Angie's List!
I called several pumbing companies but unfortunately they were unable to come out to do the job right away. I had wanted to surprise my husband by having the work done in time for the weekend so that we could enjoy the pool and take advantage of the warmer weather.
They also said there would be NO charge for an estmimate, and NO trip charge! I really appreciated that!
One I had booked the service call, the company emailed me a photo and bio of the technician who was coming out to do my service call. That was really thoughtful. It made me feel comfortable knowing who I was going to be opening the door to the next day, and what his experience level was.
He didn't have all the parts he needed to complete my job, so he called his office and his boss drove all the way out to my house to deliver it so that the job could be completed that same day.
I asked a lot of questions as he worked and he answered every one of them politely and completely, making sure I understood his explanations. He said to call if I had any questions.
That night I thought I smelled gas, and I was concerned that there might have been a smal leak somewhere in the line, so I called
My only negative comment is that I thought the repair cost was too high for the scope of the job. I mentioned that to
So even though I think the price was a bit steep for the job, the quality of the work
I'm very glad I called
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