Pleasanton Eyeglass Repair Services

in Pleasanton, TX

Sample Reviews

D

Rating
I ordered 2 pairs of bifocal eyeglasses from
about a month and a half ago. I was apparently not measured properly so I could not see distance out of the glesses. I was told the lenses would need to be remade. About 1 week later, I received a call from
asking me to come in for additional measuring that was necessary before the lenses could be remade. Approximately 2 weeks later, I was advised the new lenses were made and I could pick up the glasses. When I went to get them, they had difficulty finding them and I had to wait 10-15 minutes for them to be located. One pair of glasses was corrected but the other was not. I was told I needed to pick a different frame for the second pair because they could not make lenses properly for the original frame I had ordered. I selected another frame and was told they would be completed in a week. After hearing nothing for 2 weeks, I called
and was told the lenses were in but they were not yet installed in the frames. I was told they were not sure when they could get the lenses put into the frame, and that someone else would have to call me back. That's the current state...I still do not have the second pair of glasses. The employees at
are unprofessional, for the most part, and same rather incompetent in their trade. I would NOT RECOMMEND
to anyone!
- Randal S.
A

Rating
The location is close to my home which is convenient for me. They have good pricing. I will be seeing them for my annual exam and new glasses in a few days.
- Bill P.

Pleasanton Eyeglass Repair Articles

Eyeglass Repair reviews in Pleasanton

A

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He is very gracious and helpful in choosing frames and explaining prices, fitting the glasses etc. He made the classes and called to let me know they were ready. The whole process is quick and pleasant.
- Winona E.
A

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Dr.
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R.
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spends a lot of time with you. She is really good with the prescriptions. Her whole staff is really good about helping you pick out frames. They are very helpful and professional. They do not rush you. I will continue to use them. Her prices are reasonable.
- Tom W.
A

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They have a very large selection of frames and lenses including some of the designer frames. Their prices are a fraction of what my optometrist charges and I believe the quality is very good. They are very helpful in frame selection and discussing the various lens options. They are quick at filling the prescriptions, although I never seem to qualify for the one hour glasses because my prescription is a little complicated. But they have the glasses ready in a week or so which is the same as my optometrist. One time they had a problem with my rimless frames and couldn't get them to me before we were leaving for the
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area. They shipped them to a store in
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and I picked them up during our vacation. Excellent service!
- CAROLINE F.
C

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Once I had my prescription I went into the show room and although their selection was a bit disappointing,
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helped me find the kind of frames I was looking for and was courteous and professional when he waited on me and ordered my glasses for me.
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said my glasses would be ready in about 10 days. On Thursday evening,
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19 I received a call saying my glasses were ready. So I went in the next day, Friday,
Pleasanton Cheap Eye Glasses Provider Name Locked
20 during my lunch hour to pick up the glasses. The girl at the counter could not find them anywhere. Another employee joined the
Pleasanton Cheap Eye Glasses Provider Name Locked
, and still no glasses. Finally “
Pleasanton Cheap Eye Glasses Provider Name Locked
” started looking for them. He pulled out a note that said he had spoken to a woman at my phone number and that she had told him to send the glasses to an address in
Pleasanton Cheap Eye Glasses Provider Name Locked
. I insisted that I had said no such thing and that I didn’t know anyone in
Pleasanton Cheap Eye Glasses Provider Name Locked
. Finally he found my glasses in their outgoing UPS bin in back. (This was strange since I had seen the UPS guy come and go while I was standing there for the a half hour.) “
Pleasanton Cheap Eye Glasses Provider Name Locked
” refused to admit that he had made an error and repeatedly insisted that a woman at my phone number had told him to send my glasses to the
Pleasanton Cheap Eye Glasses Provider Name Locked
address. Earlier he had mentioned that he called “a million people a day.” I’ve had this phone number for almost 20 years. I have no doubt that he spoke to someone who’s ordered new glasses about the same time I did, and that person told him to send them to
Pleasanton Cheap Eye Glasses Provider Name Locked
. She is going to be disappointed when her new glasses
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’t show up where she’s expecting them. I can understand someone making a mistake when calling a lot of people. But when they can’t admit they made a mistake and they never apologize that is really bad policy. I stood there for half and hour no one offered me a seat or said they were sorry. I’ll buy my next pair of glasses someplace else.
- THOMAS A.
A

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All staff paid very close attention to what they were doing and all movement in that store at all times!
Outstanding grade for all staff in professionalism and enthusiasm for their work! They all compliment one another in customer care!
Pleasanton Cheap Eye Glasses Provider Name Locked
was the Representative that provided my care. Attentive, knowledgable of her industry, insurance, billing, and above all, customer care! With a vivacious personality and was absolutely attentive to her care for the type of lenes I needed, and my prescription, and is completely enthusiastic of her business. They are certainly privileged to have her onboard.
I had some errands to complete, and came back for one of my two pairs of glasses purchased the very same day, and within 7-10 business days for the second pair.
The glasses are the most perfect prescription I have had in nearly 20 years! I am far sighted, and am in administration/fine arts. It feels so good to see so wonderfully. Thank you.
- Nadine S.
D

Rating
They stated the lenses we're in stock. I wrote a check for $480.93. She took check & went in backroom. Came back & said they didn't have them in stock Said it would be approx. two weeks for them to come in. (Sign on window says ready in an hour.) Then today,
Pleasanton Cheap Eye Glasses Provider Name Locked
18th the store called & said the frames were no longer available. He ordered the same frames for both glasses. If the sunglasses wer'e ready I'm assuming they used the frame in display for his sunglasses. Why they waited ten days to let us know to come in & pick out another frame?I went in and asked for a refund. I( did not purchase the sunglasses. I just asked for total refund minus eye exam charges Said I will receive a corporate check in 10-14 days. This place was
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Optical before. I have never encountered this with any other optical place. They seem totally disorganized.
- M L T.
F

Rating
Optician was to fill a new eyeglass prescription by making new lenses and fitting them to my existing frames. This seems like a routine task for an optician. May 2 was the first appointment. Five trips to her little optical shop later, on
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18 I still do not have correctly made new bifocals, but I do have a refund. The reason I do not recommend this business is because twice her in-house cutting equipment ruined the new lenses, and two other times the new lenses were made too thick (I had ordered and paid for hi-index stock but was given something else).
- Anton M.
D

Rating
Approximately 8-10 months ago one of the lenses developed a small crack at the top
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of the lense. At this time there was a very small area on the other lense that looked like a flaw. Since it was so small I did not say anything about it when I went in to have the crack repaired. The lenses are tinted, and I was told they might not be able to match the tint but that they would get it as close as possible. That was acceptable with me. A few months ago the same lense with the crack developed another crack which continued to extend into my field of vision. The "flaw" on the other lense has also grown into my field of vision. I took the glasses to Luck today to have them repaired. The two young ladies on the floor were very polite and professional and asked the manager about repairing the glasses at no charge. I was told that the warranty had run out. When I told them that I had never had a problem with other glasses, I was told that they had never seen "poly" lenses crack. The manager would not come out and talk to me. I saw the young lady talk to her through her locked door. I was told that I could pay for new lenses. One of the young ladies was very professional and apologized.I attempted to contact the main office via the "contact us" link on their website. The "contact us" link would not load.I've never had this problem with glasses and have worn a the same pair glasses for years. This is not acceptable to me, and I don't trust this company.
- judith F.
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All Cheap Eye Glasses in Pleasanton, TX

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

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