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Over 728 reviews for
Plano Direct Mailing Services from people just like you.

F
"I had the Fishers Mailing station create and print business cards for my husband. It was nice that they did'nt charge any setup or card creation fee. BUT it" was a long a tedious process to get the design done. I gave them an example of the format I wanted with detailed notes about the colors and setup. The first design they created was correct but they added in a color I hadn't asked for. When they gave me a second design, the colors were correct but they changed the design. Needless to say it was a long process to get the design finalized. I do admit that I made changes multiple times, but the business card I needed for my husband had to meet specific requirements and
should be respectful of that. So, after two and a half weeks the cards were ready to be printed. I made the payment and they told me the cards would be ready within 3-5 business days and that somenone would contact me when they were ready for pick up. It had been 5 business days and I hadn't received a call to pick up the cards, so I emailed the owner about the status. A few hours later I received a phone call confirming that the cards were ready and I should pick them up at the 71st street location. I found this odd, being that I live in Fishers and there is a Fishers Mailing Station location. I asked why I had to go down to 71st and the employee told me that I had requested that location. The only way I communicated with this company is via email and I never requested to pick up these cards from another location. Why would I go to 71st street if the Fishers location is where I was doing all the work???? So, I requested they deliver the cards to the Fishers location and said they'd do that later that day or at the very latest, early the next morning. Well, I had a family member try to pick up the cards the next morning and they weren't there! An employee said they were at the 71st location!!!!! How frustrating!!! I needed to have these cards in my hand that day and I didn't have time to be running around town because of someone elses ignorance. To top it all off, I contacted the FIshers location later on to express my deep dissatisfaction and the employee seemed like he couldn't care less that the company had really put me out. WORST of all, the owner of
soon called me to address my concerns but much to my surprise he wasn't concerned about me and my experience at all. He was interested in blaming me for how long it took to design the card; he rambled on and on about how he shouldv'e charged me more and called me a difficult customer!!!! Without ever trying to sympathize with me or offer an apology he suggested that he should throw away my cards and refund my money....wow....good business strategy there! WILL NEVER RETURN AND WOULD NEVER SUGGEST ANYONE DOES BUSINESS WITH
!!!!!!

-Megan L.

F
" This is not aimed at a specific location, but rather UPS in general as this was a multi state event, and I was only given the option of picking one site. As I" sit here with tears pouring down my face, and a lifetime of memories shattered around me, and I literally mean shattered, all I can say is do not EVER trust UPS with anything of value. I opened one box and there was not a single item that was not broken. And I am missing packages too. Many of my boxes arrived split open and re-taped, with items missing. Other boxes were crushed. And I do have a witness to this. There are to many details to go into, but suffice it to say, UPS is a horrid company. They have a claim service, but how do you put a price on memories. All I can say is go FedEx.

-Cynde W.

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Mailing Service reviews in Plano

F

Rating
I went in to see if they could box a very expensive phone for me to send back and the man was very rude to me. He grabbed the phone out of my hand before he was finished talking to the person in front of me. Naturally I held on to it, because I'm not used to people grabbing things out of my hand -- he made a comment --- " like I tried to do, when you kept holding on to the phone... in an extremely rude
Plano Direct Mailing Services Provider Name Locked
... " He was talking so fast and out of sequence like he was intoxicated? "Not saying he was... I have no idea, but--- just saying he acted like it."
At that time he slapped a couple of pieces of tape on the package and stapled it and told me he was going to "hold it" for the
Plano Direct Mailing Services Provider Name Locked
. I said, " NO" that's not what I wanted. I want you to help me package the phone so I can get a receipt of it being sent back to the phone company-- this is a very expensive phone and I want to be sure they get it. He said--- "the return label says USPS-- and he went on to explain to me in his derogatory fasion -- talking down to me... exactly what the USPS is.
I told him I know exactly what USPS is and what UPS is-- However I was thinking I could PAY for the package being packaged here and send it UPS vs USPS -- at my own expense for the piece of mind I could get receipt of it vs just dropping it in a box and hoping it gets there. I expected to pay money to UPS--- and not use the paid return label.
He would not listen to me and I took my package and left. No way was this guy going to "hold" my package for me and give to anyone. He was totally untrustworthy.
Bad Experience and I will never go back there. Never!!!

- gloria F.
F

Rating
Never give you time to answer the door, I think they ring the door bell and run back to their truck. By the time I got to the door I didn't even see the truck on my street. Hard for old or disabled people to get to the door so quickly. Also failed to
Plano Direct Mailing Services Provider Name Locked
the date and time of the next expected delivery.
- emerson S.
A

Rating
It is going great. I get an email every business day with a list from west palm,
Plano Direct Mailing Services Provider Name Locked
and Miami of any new business creation. I have the info I need to make the connections I need to grow my company.
Plano Direct Mailing Services Provider Name Locked

- Peter C.
F

Rating
My dad died just before Thanksgiving (my mom passed about 3 years ago), and one of the items in their house that I wanted to have is a beautifully and intrinsically hand-carved wooden swan that they had purchased when they lived in
Plano Direct Mailing Services Provider Name Locked
. It was about 15 pounds, and about 2 feet in length.
I took the swan and a few other small items to PakMail in
Plano Direct Mailing Services Provider Name Locked
SC to have them shipped to me at home, and I emphasized to
Plano Direct Mailing Services Provider Name Locked
at PakMail how fragile this swan was in particular. The wood itself was not fragile but the long swan neck could be broken if it was abused.
Plano Direct Mailing Services Provider Name Locked
assured me that they would pack the shipment with the utmost care and ensure its safe delivery. The shipping alone was about $185. I insured the shipment for $200, thinking that even if the swan arrived slightly damaged, it should be able to be repaired by a good woodworker for about that amount.
The box arrived more than a week later, a HUGE box, about 4 feet by 3 feet by 2 feet, and upon opening the box, which was very full of styrofoam peanuts and bubble wrap, the wooden swan's neck had been broken. It was a clean break. I called PakMail, who asked me to go get an estimate from a local woodworker. I did so and sent him the estimate (under $200), where his instructions were that I should wait to hear from him and he would file a claim with FedEx. I sent him pictures of the broken swan, as well as pictures of the box which showed no external visible damage.
Several days later, a FedEx truck came to my house, and the driver asked to pick up the broken swan. What? I did not know he was coming, nobody had said anything to me about this. I told the FedEx driver that I did not have the box anymore, and questioned him about whether or not the swan could be transported safely. He thought for a moment, then said that FedEx "does this all the time" and that he would ensure its safety. Although not offered, I would not let him take the swan without a receipt, so he (grudgingly) gave me a receipt with a claim number.
I called PakMail and told them about this.
Plano Direct Mailing Services Provider Name Locked
was upset since he said he had specifically told FedEx *NOT* to pick up the swan, but he said since I did not know any better nor had been told anything differently, it would be ok.
Not having heard anything from FedEx a week later, I called FedEx to inquire about the status of the swan, since I wanted to go ahead and get it repaired at the woodworker who had given me the estimate. After being transferred several times, I was told that the swan "had been damaged beyond recognition, and FedEx had DISPOSED of it". What?? DISPOSED OF IT? That was NOT their call and what about the driver who said he could transport it safely?? The FedEx supervisor took my statement to file a complaint against the driver but I knew in my heart that that would go nowhere.
Talking and emailing with
Plano Direct Mailing Services Provider Name Locked
Falch of FedEx (who apparently is the FedEx contact for PakMail), she finally told me after several more weeks that FedEx would take no responsibility for this, and that since the insurance claim for $200 had been paid (and PakMail also felt bad enough about this to refund the $185 paid for shipping), that they would close this case. I told her repeatedly that even if one were to ignore the tremendous sentimental value of a very special item owned by my recently deceased parents, several Google searches showed that purchasing a replacement equivalent piece would be $500-$1000.
FedEx has demonstrated their willful destruction of personal property, their negligence in handling it properly, their unwarranted decision to DISPOSE OF IT (their exact words), and their unwillingness to do ANYTHING about it. Is that the kind of company YOU want to use to ship items that have ANY value to you at all? For me in the future, no way.
- Jon A.
F

Rating
The company received my money order damaged through the mail. About a fourth of the money order was missing and the remains of the money order were returned to me. I then contacted the
Plano Direct Mailing Services Provider Name Locked
complaint department as well as my local post office. They explained to me that they were not responsible for the damages incurred on my money order. I am very unhappy with the way the
Plano Direct Mailing Services Provider Name Locked
service will not take responsibility for the way they had handled my mail. I feel like a lot of people are paying bills and communicating online to avoid using the post office for services such as this. After expressing my complaints with their complaint department and my local post office, they explained they would be calling me back and I am yet to receive that phone call. I have selected that I would use them again in the future as I have no choice.
- Laura L.
F

Rating
My wife and I had a package to send for the holidays. My wife stopped by this establishment for convenience reasons. There were no problems in the store and the package was promptly shipped. The cost on the other hand was outrageous. She requested basic ground shipping and was charged just shy of $57. Keep in mind this was a complete package, ready to go and only needed a label placed on it. After the fact (I was out of town when this occurred) I found that the package was sent FedEx and was sent a step up from ground shipping. I could have printed the FedEx label online for $29 for this same service. I could have printed a "ground shipping" label for less than $20. I was under the impression my wife was going to an actual FedEx or UPS facility and in the future will make sure that's what happens. I understand businesses have to make their "share", but a $28
Plano Direct Mailing Services Provider Name Locked
up for a shipping label? Really?
- Richard T.
F

Rating
These people are straight up rip offs! They sent me a temp to help me at work at the construction company who showed up 2 hours late, then had to leave early! They do not seem to listen when told exactly what is needed for help in the office. They always try to "sell" me on a person saying they have the perfect person for me. I will not use them again.
- Micah N.
A

Rating
I have been a customer here for about five years. I mailed Christmas packages today - (I'm always last minute with this chore).
At this point in time, the people that work here have to be so tired & stressed - at least, one would think so. But, as always, I was greeted with a friendly "hello, what can we do for you today?"
Plano Direct Mailing Services Provider Name Locked
&
Plano Direct Mailing Services Provider Name Locked
are the nicest people. Always friendly & relaxed, and just about every time I am in there, there are homemade cookies offered before I leave. I'm so glad I have their store to mail packages from, plus many other valuable services if needed. Thank you guys for outstanding service!
- JAYNA S.

All Direct Mailing Services in Plano, TX

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1/2 Price Movers

11031 Perrin Beitel Rd
San Antonio

A Clean Slate

8401 Skillman St.

ACCOUNTEMPS

5700 TENNYSON PKWY
Plano

Amazon.com

PO Box 81226

ASAP PACK POST PRINT

6301 Stonewood Dr Apt 1324
Plano

Big Hit Productions

PO Box 851952
Mesquite

BRIERLEY & PARTNERS

5465 Legacy Dr # 300
Plano

Castle Business Solutions

2777 N Stemmons Fwy Ste 1242
Dallas

CSM DIRECT MAIL SVC

1700 10TH ST
Plano

DESHAZO DIRECT MARKETING

5824 WINDOW ROCK DR
Plano

DESIGN MAIL

3900 W PLANO PKWY
Plano

DFW Direct Marketing

8710 San Fernando Way
Dallas

EXECUTIVE PRESS

1400 PRESIDENTIAL DR
Richardson

EXPRESS MAIL PONY

910 W PARKER RD
Plano

G A WRIGHT/DIRECT MARKETING

3249 SANTANA LN
Plano

Harbor Mail

2850 Shoreline Trail
Rockwall

Innovative Concepts

5714 Trail Crest

KISH TAX SVC

909 W SPRING CREEK PKWY
Plano

Kwik Kopy Printing Dallas

6021 Berkshire Lane
Dallas

Light My Way Design

6353 Mark Ct.
North Richland Hills

MAIL N SUCH LLC

1301 CUSTER RD
Plano

Mailing Point

3000 Custer Rd
Plano

Money Mailer of Greater Dallas

2600 K Ave #100
Plano

MR PARCEL

3941 LEGACY DR
Plano

NATIONAL TARGET MAILING

1507 Capital Ave Ste 103
Plano

Off-Site Office Assistant

North Richland Hills

Over Drive Marketing

1918 University Business Dr
Mckinney

PACK 'N' MAIL

6009 W PARKER RD
Plano

Parcel Post

7801 Alma Dr
Plano

PLANO MAIL

2520 K AVE
Plano

POSTAL QUEST

4909 W PARK BLVD
Plano

POSTNET

18208 PRESTON RD
Dallas

PostNet

1221 Flower Mound Rd
Flower Mound

PRECISE MAILING

1209 N AVE
Plano

Pro Commercial Cleaning, LLC

2806 Holmes St
Dallas

SFL Worldwide

14818 Venture Drive
Farmers Branch

SIR SPEEDY

811 E Plano Pkwy Ste 116
Plano

Smart Delivery Service, Inc.

751 Port America Pl Ste 420
Grapevine

Snilloc, LLC

P. O. Box 286

TARGET DFW INC

1016 EDGEFIELD DR
Plano

TEXAS MAIL CTR

1300 Summit Ave Ste C
Plano

U-MAIL IT

2220 COIT RD
Plano

UNITED MAIL & BUSINESS CTR

1000 E 14TH ST
Plano

UPS STORE

990 HIGHWAY 287 N
Mansfield

UPS STORE

5760 LEGACY DR
Plano

UPS STORE

9720 COIT RD
Plano

UPS STORE

5250 HIGHWAY 78
Sachse

UPS STORE

1846 E ROSEMEADE PKWY
Carrollton

UPS STORE

3044 OLD DENTON RD
Carrollton

UPS STORE

3020 LEGACY DR
Plano

UPS STORE

3100 INDEPENDENCE PKWY
Plano

UPS STORE

1900 PRESTON RD
Plano

UPS STORE

3308 PRESTON RD
Plano

UPS STORE

2300 MCDERMOTT RD
Plano

UPS STORE

6505 W PARK BLVD
Plano

UPS STORE

120 E FM 544
Plano

Zoellence Business Solutions

PO Box 703652
Dallas
Plano Zip Codes

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