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Equipment Rental reviews in Pecos
calls were sent to me.
R.E.W. Music refused to accept a $70.00 payment for private trumpet lessons for my child on January 16, 2007. Payment on that date was 2 weeks late, but the lateness occurred because the store did not offer lessons the week of Christmas and it was closed on January 2 and January 12 which were scheduled lesson dates.
On January 16, 2007, a store manager, Mr.
During a subsequent telephone conversation with Mr.
1. The store accepted payments in the store and provided lessons during each of the months of September, October, November, and December without raising issue about the enrollment status, and
2. The store billed us for payment of the full lesson fee for January 2007 arguing that we violated the Enrollment Form
agreement when we did not provide 7-days written notice prior to the end of the previous month.
The store is unwilling to accept our offer to pay for the one music lesson actually provided on January 16, 2007. We mailed the store a check for $17.50 to pay for that lesson in an attempt to settle the account. That check had not been cashed as of February 21, 2007, when a collection agency called seeking payment of $101.48 to close this matter.
The amount being sought by the collection agency has not been explained. The amount sought as of February 21, 2007, is 145% of the $70 payment the store refused to accept. The caller from the collection agency mentioned a 25% penalty.
The store’s website states, “Convenient payment at the R.E.W. counter - cash, check, debit, credit, or auto-pay are all available!” (emphasis added) when the store’s practice is to require both automatic check withdrawals and automatic credit card charges even if the customer chooses to pay monthly at the store.
August 1, 2006, I filled out an enrollment form for private trumpet lessons for my child. I checked only the box for “Pay in Store (cash, check)” and I initialed the line that said, “I understand that tuition payments are due by the last day of each month.” I did not check the boxes for either “Auto pay (ACH)” or “Auto pay Credit/Debit card (add $2.00).” And, I did not initial either of the
following statements, “I authorize R.E.W. Music to bill monthly lesson payments via ACH (Attach Voided Check)” or “I authorize R.E.W. Music to bill my Credit/Debit Card (including a $3.00 convenience fee) if my ACH billing is declined for any reason or if I have not made payment by the 1st day of the month. (Required).” I did not provide a voided personal check or credit card
information to the store because I had concerns about providing such information to this small store especially since the overall requirements and
automatic payment charges had not been provided. I told the store
We made payments of the $70 monthly fee for lessons during September, October, November, and December 2006 at the front counter on the dates of the last lessons of the previous months. None of the store clerks taking the payments said anything about the nature of our enrollment for music lessons until we tried to pay the lesson fee in January 2007. One of the payments
made during those months was taken by Mr.
On November 28, 2006, we paid $70 for lessons in December. The store did not offer music lessons on December 26, which was consistent with a store policy of not teaching during “approximately two weeks at the end of December.” Normally, we would have paid for lessons in January 2007 at the last lesson of December which would have been December 26.
My son’s music teacher called on the afternoon of January 2, 2007, and told us that the store was still closed for the holiday break, so there would not be a lesson that afternoon.
January 9, 2007. My child had a school band commitment which conflicted with the normal lesson time on that Tuesday evening. By store policy, “Make up lessons will only be given according to the following guidelines: serious illness, store closing, death of a family member, required participation in a school sponsored music function, or pre-planned family vacation.” This schedule conflict was discussed with the music teacher in advance, and it was agreed that a make up
lesson would be held on Friday, January 12, 2007.
January 12, 2007, store closed early because of a snow storm, so the make up lesson was cancelled. Again, my son’s private lesson teacher called to deliver this message.
January 16, 2007, my son took a lesson at the regular time. The store did not cause that lesson to be cancelled even though we had not yet paid the January lesson fee. After the lesson was provided, I tried to pay for January lessons by check at the front counter of the store. I had waited since before son’s lesson that evening because the store clerks were busy with
other customers. The
months of August, September, October, November, and December, and that the payment for
January had not yet been made because the store was closed December 26th, January 2nd, and January 12th. I commented that it seems unfair to pay a $70 fee for four lessons a month but only get 3 lessons during December.
January 17, 2007, a letter was sent from the store. Enclosed with the letter was a copy of the Enrollment Form dated August 1, 2006, and an invoice for $70 dated 12/19/06 for lesson 1/1/07.
I called Mr.
I plan on using their table and chair rentals very soon.
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