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The greatest part was after we returned to the house. We had expected normal wear and tear. Stains on carpet (we planned on replacing the carpet), some new scratches on the hardwood floors, a ding or two in the appliances, maybe the yard wouldnt have been as primed as us, the owners, caring for it. We live in a nice, culdesac neighborhood and we're at a price point that we figured we would have professional people in our home. When we drove to the house 2 days before the "walk out" inspection, we were appalled. The landscaping was in terrible shape. The newly soded lawn, was filled with weeds, dead spots. The bushes that were meticulously cared for, were now taller than I was. You couldn't even walk down our flagstone walkway. Our waterfall, was filled with weeds, and some kind of mud. The tenants had broken a window, painted our oak built ins black, left us with a 700$ water bill, and failed to winterize our hot tub.
Then when our walk through inspection was done, I complained that the company had obviously not even so much as looked at our property in the last 2 years, when I was informed that may have been the case. We had requested a walk through inspection on several occasions, where we had a good report on both occasions. Of course the person completing the inspection was a "new" guy and had zero knowledge of any of the process on recouping the security deposit. He just wanted to make sure that the lights, toilets, and appliances were in working order. While I was able to recoup the security deposit, the cost of replacing the hot tub alone is going to be close to 3,000 - 4,000$. Of course,
Do yourself a favor, look for a reputable rental agency, even if it's more expensive. I wouldn't recommend this company to anyone. They were a complete waste, who once they get you to sign a contract, have no professionalism or customer service.
The listing that
During those first 20 days HMS neglected the issue. They failed to send someone to the property to inspect the issue, allowed the tenants to coordinate with the plumber, did not follow up with the tenants, nor notify me of the situation. The delay in resolving the issue resulted in water filling up underneath the house, costly cleanup costs and days of inconvenience to my tenants - all which could have been avoided had the matter been attended to promptly.
Ultimately they paid about 25% of the cleanup cost, but not before terminating me as a client “due to a fundamental and substantial difference of operational procedure and/or expectation between agent and client.” I absolutely understand that mistakes happen, but HMS’ lack of accountability and failure to take responsibility for their errors, along with terminating clients for complaining about how they conduct business is unacceptable. I would not recommend using HMS. They lack integrity and are unwilling to do the right thing for their clients.
They did touch up painting, changed the locks, cleaned, had my lawn tidied up, contacted my
A few weeks later I received a Thank You package in the mail and a few restaurant and activity suggestions in the Atlanta area from
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