Mertzon Internet Services

in Mertzon, TX

Sample Reviews


Install antenna on roof run coax wire to modem RJ6 to computer tested all of it to make sure it all work.
I was very satisfied with the work done. I would have rather had DSL from AT&T. But it is not available where we live.
- Joe T.

The on-phone tech was very knowledgeable, patient, and new the right things to try to get the router wirelessly hooked into my
various wireless equipment (most recent call). Through about 10 years MontanaSky technical support has always been able to solve my problems and have been punctual and helpful
- Steve B.

Mertzon Internet Service Articles

Internet Service reviews in Mertzon


Smooth as silk. Absolutely no issues. I have used the service for over ten years and can say that whatever issue may have arisen, it was resolved immediately upon contact. Very service oriented.
- David H.

This service provider is horrible. Unfortunately they are the only one I can get in this area for internet service as they have this area locked up. The service is constantly dropping, slow and the lines around here are seriously outdated. I normally need to reboot my router / modem which they supplied at least once a day and then at times that does not even help. The price is, as far as I am concerned, an outrage as there are times I cannot even get online because the service either locks up or totally goes down and then I need to start what I was doing all over again. We have no other options in this area either. When I try to stream Netflix on my TV it keeps cutting out because the internet goes down to either a snails pace or totally out. From what I am finding out
Mertzon Internet Service Providers Provider Name Locked
has no intentions of doing anything about it or even attempting to upgrade the area. If we could get another internet provider here, especially one like Charter I would drop
Mertzon Internet Service Providers Provider Name Locked
in a heart beat with no second thought.
- Frank L.

I've been getting Internet and phone service from
Mertzon Internet Service Providers Provider Name Locked
for at least 15 years. Their Internet service goes down less than once a year, and is generally restored fairly promptly. The phone service is somewhat more reliable (down less often, fixed more quickly). They are generally responsive to calls about problems. I have not had any problems with their billing. (The $109.00 figure is the approximate monthly charge for Internet and phone as a combined package.)
I rated
Mertzon Internet Service Providers Provider Name Locked
as "good" because they do the job they say they'll do, with only rare problems (and no real problems dealing with the company). From what I've heard about other phone/Internet providers, "good" service by this definition is pretty exceptional. I would recommend them.
- George R.

When I first purchased
Mertzon Internet Service Providers Provider Name Locked
's service, i quickly discovered that the speed they promised me was not obtainable at my location.
Mertzon Internet Service Providers Provider Name Locked
had to decrease my service from 3Mbs to 1.5Mbs to retain a proper connection. Later this was increased by to 3Mbs without issue until the start of Summer when we ran into constant disconnecting issues again. Customer Service is solid, but they are limited as to what they can do as
Mertzon Internet Service Providers Provider Name Locked
does not appear to want to invest in their infrastructure in the
Mertzon Internet Service Providers Provider Name Locked
- David R.

The installer was very professional and explained what he was doing. He verified the system was working properly before he finished.
This system replaced the satellite internet I had previously and is a big improvement. Although a metered service, at least it's fairly fast -- and the fastest option available out in my rural area.

For my area, AT&T is hands-down the best provider for small/ home businesses and other people who need internet reliably available 24/7. I've used Northland both at this address in Westminster and at my previous address in
Mertzon Internet Service Providers Provider Name Locked
because they ostensibly have higher speeds available, but they could never be reached for help on nights or weekends. I work both, and if my method of business goes out during those times, then I have a problem.
AT&T has offered a fair price for reliable internet. I have _never_ had problems post-installation that were not caused by a modem going bad after damage to the power grid. Their techs have spent hours on the phone helping to trouble-shoot at 11 pm or on Saturday night when my modems have gone haywire, and the automated menu is usually minimal. The technicians I've spoken to have all been veterans working from call centers in Arizona or
Mertzon Internet Service Providers Provider Name Locked
--support has not been outsourced overseas and that alone is something I will pay more to keep. When phone tech support has failed, I've always had a technician at my home the next work shift and they have, without fail, kept to their scheduled appointment window. The technicians always leave me their cell number and their supervisor's cell number in case something goes wrong again after they leave--but I have never needed it.
I would prefer to have higher speeds, but the price and customer service of AT&T
Mertzon Internet Service Providers Provider Name Locked
in my area really can't be beaten. I will continue giving preference to their service as long as my 2 am support phone calls continue to be answered by U.S. veterans, and service techs continue making their scheduled appointments.
I currently pay $35/mo. for 6Mbps down as a small home business.

- Elspeth M.

The upgrade went fine, although they connected their modem to my modem directly to save their installation time, but I'm ok with that since moving PCs from one modem to another is fairly easy. They didn't use existing cabling wiring as they use fiber optic lines, but that acceptable also. However, the technition drilled several holes through my walls to find a path to feed the cable. The service technition did provide the details of the set up and contacts to reach out to in case of any problems, and their have not been any technical problems since then. Since that time, I have only had one outage of about 30 minutes, which I understand occurred because another company cut the cable. The availability and speed is much improved over DSL.
The only issue that I did have was that when the bill arrived, it did have a change to my prior service. I contact the company, and the representatives apoligized, but none were authorized to correct until I escalated through their management. I did feel that I was being bounced around prior to my escalation. They did re-establish the prior service at the same rate, and also discounted the new service for a brief period to retain me as a customer, so I was satisfied by the actions they took to resolve that issue. I would have preferred if they would have been able to resolve the issue without my having to escalate though, and hopefully they will enpower their employees to resolve issues easier for customers in the future.
- Charles A.

I called
Mertzon Internet Service Providers Provider Name Locked
to report the problem. I was referred to a technician. She suggested a couple of things that we tried without success. Then she did a complete re-set of the cable box and our cable modem. Once that was done everything came back without issue.
- Lewis E R.
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Mertzon Zip Codes

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