Mckinney Hardscapers

in Mckinney, TX

Hardscaping Reviews in Mckinney

B

Rating
I got quotes from several contractors before deciding on
. I ultimately went with them because of the competitive price that
(owner of
) offered.
Having done my homework, it was hard to stomach the negative reviews I found for this company. Drawing on the negative reviews, I drafted my own service contract that provided me with peace of mind and some level of assurance that I wouldn't experience the same problems. To my surprise,
accepted the terms of my contract... and my 25% up front payment!
I won't enumerate here all the items I added above and beyond
's standard contract, but these are a few I'll touch on specifically due to issues:
1) Concrete mix will be colored 'Bone' with an integral colorant. When we first met to sign the contract, I was shown a color chart from
Color. I selected 'Bone' as the integral color and 'Smoke' as the release agent color. When they arrived to pour the concrete, I saw the bag that they poured into the mix was
Colors' 'Brown'.
I immediately contacted
.
told me that this '
' color is the equivalent of the 'Bone' we'd agreed upon, just by a different manufacturer. I must stress that this couldn't be any further from the truth. I don't know if it was ignorance of the colorants or just a direct lie, but these two colors are not even close.

2) Control joints will be added at no more than 8' spacing. Following solid advice regarding concrete expansion/contraction in my particular climate (and for my patio size), I called for control joints to be added at no more than 8' spacing. These joints were ultimately added where they saw fit, not as agreed -- varying distances of 10-12'.
3) Two downspouts will be extended under patio, both connecting into a single popup drainage emitter. In an effort to minimize the amount of large drainage pipe installed under my concrete patio (for fear of the pipe collapsing and damaging my patio in the future), I called for the two downspouts to be connected to a single popup emitter. I also wanted to minimize the number of popups in my grass (already have sprinkler valve boxes and such crowding that area). I ended up with two pipes running all the way to two popups. Additionally, the pipe nearest the downspouts was left protruding roughly 8 inches above the surface of the patio. I contacted
though and he sent the crew back out to trim those pipes flush and put a grate over the pipes.
Other items I added to the contract, such as properly masking my house during the concrete pour, were handled no problem. It may be the case that they would've done these things anyway without them being in the contract, but having them explicitly in the contract gave me that warm fuzzy feeling.
Warranty
I was told that my patio includes a one year warranty. When I asked about this warranty, I was told that after I sign the contract and give them my down payment, they would send over the details of the warranty. I pushed back and said that I wouldn't sign the contract until I saw the warranty specifics. They came back with a small statement added to the contract that said something to the effect of "Warranty: covers all cracks larger than 1/8" for one year".
This made me feel that there wasn't really any thought put into a warranty at all, and if it was just a single sentence, why did I need to wait until after signing the contract to see that sentence? I honestly would've felt better if I was told "there is no warranty".
Review-based Warranty
I feel this deserves special mention. I have no problem with providers asking me to write a review if I was pleased with their service (and I'll happily oblige). What I take particular offense to is when a provider asks me to give them a great review, in exchange for "tripling my warranty". Bribing for glowing reviews is particularly bad for this community. Said another way, why should I pay to read reviews on Angie's List when providers are essentially paying for positive reviews?
Also, as stated earlier the "warranty" was just a one-liner afterthought. I'm not sure exactly what "tripling my warranty" would even entail. Does it cover cracks that are three times larger (3/8") or for three times as long? For someone to ask me to go out of my way and give them a great review on Yahoo, and Topix, and Yelp in order for them to stand behind their workmanship a little bit more -- it's mind blowing. As if spending my time to write a great review on all those sites wasn't enough, I'm also instructed to
for an account on Angie's List, "it's like $6.00 for a month", then give an A rating review, then cancel after one month.
SUMMARY
My patio is NOT anything close to the colors I selected, the control joints weren't added as agreed, the popup emitters weren't added as agreed. I have a warranty that [I feel] will not be backed up by the company and I feel dirty for even being asked to cheat the review system.
That being said, my patio was completed quickly, is the right size and shape, with the correct stamp pattern. The crew was polite and cleaned up when they were done. The price was great, and overall the entire process was fairly smooth. I'm very happy with the finished product and I'm so excited to use it for years to come.
I would certainly recommend
if only for the value, speed and quality. I'd recommend you spell things out clearly in your own contract, and if there are details that absolutely MUST be done a specific way, be present when the work is being performed.
If
would focus more on honest customer service, he would get more genuine great reviews (from myself included). I intend to update this review with my experiences (if any) with the one year warranty.

- Nickolas M.
A

Rating
We purchased the $399 Angie's List special for
Landscape Lighting. Set up an appointment through Angie's List messaging and via email to install the
lighting. COC installed the
lighting per their advertised special. They did an excellent job. The
lighting is just the right amount of up-lighting on the house and on our tree/bushes to give our home the aesthetics we were looking for. We would use them again and strongly recommend
.
- Anthony V.

Mckinney Hardscaping Articles

Hardscaping reviews in Mckinney

C

Rating
Mckinney Patio Pavers Provider Name Locked
was quick to come out and had an estimate by the end of the day. I presented pictures from his website to convey my desires and he seemed to understand completely. The first estimate came in at $29,768 after taxes. On the same estimate, a discount of $4, 768 (approx. 16%) if we contracted within 2 days. I was out of town and unable to reply, however, within two days I received another email offering another 15% discount if we contracted within the following week (Total project cost with discounts applied: $21,250). I called and negotiated a total project price of $21,000). He came over, we signed a contract and I paid the 50% deposit. Two days later I received an email explaining that he underestimated the cost by $3,000 and could not do the job. We spoke on the phone and I pointed out that the previously estimated price, with discounts, was within $250 of the negotiated $21,000.
This is written with the hopes that others are not receiving revised estimates after contracts are signed. R
- Rick A.
A

Rating
Mckinney Patio Pavers Provider Name Locked
came out and gave an estimate in the beginning of April 2014. He was late and his office was unresponsive, but when he finally showed up, he was very attentive and informative, answering all my questions. Once we collected all our quotes and decided on his company, he was very flexible and quick, which was a huge bonus!
At first, our quote was to pave our small outdoor atrium area and create a drainage solution, but during the initial leveling, his team actually found an existing drain! They spent a large part of time clearing the drain of years of soil and debri and making sure it worked before continuing with the project. This created a delay and changed the layout (instead of having the bricks slope away from the house, they now sloped towards the drain, and pushed the project back a full day, which affected other projects his company was working on. But his team stayed the course and finished this project within two days. My cost did not change, which was very nice.
We are extremely pleased with the result.
His team did take long lunches, but they worked very, very hard while they were here and took no breaks. They were friendly and courteous, very careful with my home and cleaned up everything when they left. They even taught me how to say "Beautiful Job" in Spanish, "
Mckinney Patio Pavers Provider Name Locked
Trabajo!"
I would definitely use this company again and will recommend them to anyone who needs a paving project, large or small!!!
- Laura H.
F

Rating
From the onset of talking design with them we should have know this company was going to be a problem. Their designer, Clay, while innovative in his ideas is very arrogant and condescending. Not only to me but to my wife as well. We asked if there would be a supervisor on site during the process and he assured us there would be. Not once during the process did one person show up. Apparently, he was referring to the fact that every set of contractors they employ have their own supervisors. No one followed up on the design or came and discussed with us concerns we had. I'm a stay at home dad so I was here daily. I caught several design issues (rebar concerns on a shallow area and a tiling issue on another) and called Clay. He dismissed them and told me I wasn't in the business so how could I know. However, several days later they were here repairing the error. Then, when building our pavilion we had both agreed on a particular design during the contract phase and we signed the papers and approved the presented design. Then, during the construction we ran into an issue with property lines and the pavilion had to be moved. Without consulting us, Clay changed the design and had the contractor build us a less elaborate pavilion. Of course, we called Clay and he began insulting me and my wife, telling us we are tough to please and we wanted to change too many things after the contract was signed, which I must say worked out in their favor as we paid extra for these things. Clay did admit to changing the design of the pavilion though because he thought with the new position it wouldn't have looked good. The issue is we paid for the more elaborate design and got cookie cutter design. The original design would have looked great but the problem is he made the decision without even contacting us. Then during the concrete phase, we had not made up our mind if we were going to stain the concrete or color the concrete. On the day of the pour, I saw an employee throwing dust onto the finished product. I thought it was a hardener so the concrete would set faster. So, after about a week I called Clay to ask when they were going to meet with us about the color of the concrete. He told me that it was already done and the color we had was the color we were getting. I asked him who chose the color? He told me I did! I told him I didn't even know what the color was called so how could I have chosen it? Again, he took his normal defensive stance telling me I chose the color and he doesn't make choices on his own and that if I didn't like the color they would have to charge me to change it.
In closing, let me say that this designer Clay has a reputation for this type of behavior. Almost every homeowner in my neighborhood that has landscape work, shutters, pools, spas or pavilions or just a meeting to quote work prices thinks he is insulting and arrogant. The rest of the employees there have poor follow up or don't return calls (as is evident in my original work request submitted in October of 2013) and work requests get lost in the
Mckinney Patio Pavers Provider Name Locked
. They struggle to fulfill the basics of customer service and I would strongly advise anyone doing business with them. Their repair work is based on how many referrals you send them?? Yes, read that again!! They will only repair things that they say are not covered if you send them referral work. I like my friends and neighbors so why would I refer them?? I want to also mention another issue. Within two years of completion my remote for my pool equipment went out. So I called
Mckinney Patio Pavers Provider Name Locked
and spoke to
Mckinney Patio Pavers Provider Name Locked
. She told me that it was out of warranty and they would see what they could do. Then a few days later she calls me and basically tries to tell me that because I wouldn't let their photographer take photos of my project after it was completed that I was on my own and the part was not under warranty any longer. I told her to look at the website that there indeed were some photos of our project and the reason we refused to allow the photographer into our backyard is because at the time I was doing the landscaping myself and it wasn't done at the time they wanted the photographer to come by. However, undeterred I started looking around the internet and found out that my part WAS INDEED COVERED. So, I called the manufacture directly and because I had more than three pieces of their equipment installed at initial set up my warranty was good for 3 YEARS. The saddest part of this whole thing is our pool and spa are beautiful. We get comments on it from everyone that walks through the door. But, when we tell them about the condescending behavior and the poor follow thru no one would ever wants to deal with that. With just a little bit of training for the employees and a minor change on the designer's attitude this company could be something wonderful.


- Kim & Todd B.
D

Rating
They were responsive after first. Scheduling my appointment wasn't difficult, but they made a mistake in their system and no-showed my appointment. I called and they were very apologetic and rescheduled at time later than normal so I didn't have to leave work early a second time.
We met the Friday before Thanksgiving and talked about what I might be looking for. I was a little concerned, because the employee wasn't taking notes. He did take a few measurements and let me know that he would send the plan the following week, before Thanksgiving...that didn't happen. I checked in the following week, and he said he would have it by the end of the week...didn't happen. They apologized and set up an appointment to go over the plan with me on
Mckinney Patio Pavers Provider Name Locked
. 27th. A half hour before the appointment, I got a text that he went to the hospital with chest pains and couldn't make the appointment. I was very patient and accepted with sympathies, understanding things happen. He sent me a message telling me that he would have someone send me the plan that day....didn't happen. Checked in again on
Mckinney Patio Pavers Provider Name Locked
. 30. I was ensured he would send the plan himself, that day...didn't happen. Checked in again on
Mckinney Patio Pavers Provider Name Locked
. 6, got an email that he couldn't find my email address, that he had been dealing with health and family issues and that he would still send the plan, but refund my money. Again, not being in a hurry and trying to be a decent person, I told him that if he provided the plan, he did not need to refund my payment (it was only $50 through the Big Deal). I checked in again on
Mckinney Patio Pavers Provider Name Locked
. 28, now 2 months after our initial appointment, again family issues and now technical issues prevented the plan from being sent.
I finally received the plan on
Mckinney Patio Pavers Provider Name Locked
. 31, but it was useless. It looked like it took about an hour to put together and it didn't include many of the things we discussed when he visited my home. After 2 months, I am back to square one.
- Jason B.
A

Rating
Mckinney Patio Pavers Provider Name Locked
originally came out to provide an estimate a few months ago. After shopping around for the best fit, I decided to go with
Mckinney Patio Pavers Provider Name Locked
because of their reputation, and after my discussion with
Mckinney Patio Pavers Provider Name Locked
and finalizing the price with him, I felt comfortable with proceeding. He was able to schedule the work to be done the next day. His workers,
Mckinney Patio Pavers Provider Name Locked
and
Mckinney Patio Pavers Provider Name Locked
, came out and started working on the retaining wall. I was looking for a wall that would be level on both sides of the stairs, have some originality to the design, and have a smaller/lower area in the front sections for flower bed arrangements. While building the wall, I stopped them about 1/4 through since the design wasn't meeting what I had asked.
Mckinney Patio Pavers Provider Name Locked
quickly resolved it and I was able to work with
Mckinney Patio Pavers Provider Name Locked
and
Mckinney Patio Pavers Provider Name Locked
to figure out the best way to build the wall that met our specifications. After a couple of days of working on it, I have to say the wall is amazing. The stonework done was perfect, and they met my design specs to a T. My wife is extremely happy with the way it turned out, and it added a tremendous amount of
Mckinney Patio Pavers Provider Name Locked
appeal to the house. We did notice that when we turned on the sprinklers, they accidentally broke some of the lines. However, they came to fix it quickly. Very happy with the price and work they did, and they are in the top running for when we plan to do our outdoor living area/kitchen. I would highly recommend them, and after showing the pics of the wall to friends, they're looking
Mckinney Patio Pavers Provider Name Locked
up as well.
- Ben V.
A

Rating
The design process was lightning fast. The designer,
Mckinney Patio Pavers Provider Name Locked
did a fantastic job, emailed drawings and an estimate of the full cost of the design that was closest to our budget compared to the two other companies we met with. One company we met with never bothered to follow up with us again after the initial design and the other one was almost $15K over our budget and then refused to email the design drawings to us as we were trying to make our final selection.
Due to
Mckinney Patio Pavers Provider Name Locked
's flexibility, responsiveness and gorgeous design (and the fact his price was fair and not much over our maximum budget, we went with
Mckinney Patio Pavers Provider Name Locked
.
When we first met with our project manager, we were told it would take 30-45 days for our pool to be finished. We found out very quickly as a couple of days of rain caused insane delays (one subcontractor didn't come out for 8 days to
Mckinney Patio Pavers Provider Name Locked
out the patio wiring, and then with a small rain fall on the day they were supposed to come, it was delayed by a whole other 9 days, so that NOTHING was done to the project for over two weeks), that the 30-45 day timeframe we'd been quoted was wrong during the busy summer season and that we were supposed to have been told 8-10 weeks.
It took exactly 10 weeks for our entire project to be done. And by the end, we were pretty cranky. But through it all, they really did the best they could and we've learned that in construction, a company is only as good as its subcontractors and is fully at the mercy of them NOT showing up when they said they would. I'm sure this is beyond frustrating for the company, as it was too for us the homeowners.
However, I have to say that now that the project is done, I wouldn't hesitate to call
Mckinney Patio Pavers Provider Name Locked
again. Our pool is gorgeous. We don't live in a million dollar neighborhood, not even CLOSE to it. But friends of ours in a million dollar + house had a pool built around the same time as us and when we were invited to a pool party at their house, we were stunned. They spent way more than us, and yet, even with our amateur eyes, we were able to spot so many small details where their builder cut corners. Like the arbor design has no detailing whatsoever, while ours turned out so beautifully, their concrete patio still has the filler that they use during the construction phase and was never finished.
The quality and finishes of our pool, arbor and patio are unbeatable for the price point. I wouldn't hesitate to use
Mckinney Patio Pavers Provider Name Locked
again knowing that they really do strive to give you the best quality product. We love our pool, although dislike the fact that the shallow end was dug too deep and it wasn't caught by the project manager, so that our 'shallow end' is 4 feet deep, so that our small kids have nowhere to stand, except for the steps. Other than that, it's the perfect pool and we look forward to many years of enjoyment.
- Annabelle B.
A

Rating
I sent in an online quote request from their website and they gave me $400 off the project just for that on top of the $200 multiple project discount. They called me and came out to my house to take all of the measurements. That night I received the full quote as well as a 3D model of the entire project laid out on a scale model of my house so i could see what the kitchen would look like in my yard. After i signed the quote they had all the materials delivered to my house and they started working. They told me everything would be done in 4 days, but i did not believe them. At the end of the 3rd day everything was done and we grilled burgers that night.
Overall it was a great experience. Anytime i had a question i was able to call the project manager directly on his cell phone and get the answers quickly. I had multiple quotes and their prices were by far the lowest.
If you are having any work done in your backyard then you owe it to yourselves to get a quote for
Mckinney Patio Pavers Provider Name Locked
.
Thanks,
Mckinney Patio Pavers Provider Name Locked
- Alyssa A.
A

Rating
Mckinney Patio Pavers Provider Name Locked
responded to an email from me within 24 hours, and we set up an appointment for an estimate the following day.
Mckinney Patio Pavers Provider Name Locked
was here on time for that appointment, took measurements and listened to our concerns. He
Mckinney Patio Pavers Provider Name Locked
a design that fit exactly what we were looking for, and we scheduled the work for the next day. His crew arrived right on time, and they were professional and skilled. They did a beautiful job, and cleaned everything up well before they left. There was no blocking of neighbors' driveways, no noise, no trash left behind. They even hauled the fill dirt they removed to a low spot in the yard and spread it there for me. I can't say enough about them. Altogether, I think they were here maybe four hours.
- Garvin C.
110% Guaranteed Money Back

We think we're the best, and we can prove it.

Try an annual plan and if you want to cancel in your first year, we'll refund you 110%

Annual Plans Only

All Patio Pavers in Mckinney, TX

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

10xconstruction

1144 fM 1903
Greenville, TX

3 Brothers Home Services

3126 Castillo Dr
Dallas, TX

5 Star Grills

5900 S Lake Forest Dr
Mckinney, TX

A Green Earth Company

6809 dove Tail
Mckinney, TX

A PLUS LAWN CARE & LANDSCAPING

4191 FM
Princeton, TX

A+ Landscape Solutions

8609 Ashley Ct
North Richland Hills, TX

A1 Asphalt Paving

2605 N Masters Dr
Dallas, TX

ABSOLUTELY BUSHED LANDSCAPE DESIGN

18208 Preston Rd.
Dallas, TX

Accent Landscaping Services

PO Box 261541
Plano, TX

Adams Structural Inc

4505 Michelle Dr
Arlington, TX

AFFORDABLE FENCE CO.

17TH. STREET
Plano, TX

Affordable Fixers

2501 Melanie Dr
Anna, TX

AJL Remodeling & Construction

720 Brookhaven Dr
Irving, TX

AK Utilities

310 Morton St
Richmond, TX

AKS Construction

6856 Colfax Dr
Dallas, TX

Shop Local Hardscaping Services in Mckinney, TX

Mckinney Zip Codes

Join Angie's List to get the best local reviews in Mckinney.

What Does My Membership Include?
  • Instant access to reviews for 700+ services
  • Exclusive service discounts - up to 70 percent off!
  • Top-notch support from our live call center
How does Angie's List work?
1. Say you need a Paving Contractor
2. Angie's List has tons of detailed, local reviews.
3. Find a winner, and book them.
4. Angie's List is there to resolve any issues.
CBS
Good Morning America
Fox News
USA Today
The Wall Street Journal
MSN money