Mckinney Chimney Repair Contractors

in Mckinney, TX

Chimney Repair Reviews in Mckinney

F

Rating
They were very helpful when we initially contacted them and were very eager to make an appointment and send someone out. It was their busy season so we had to wait 2 weeks for them to come out and diagnose the problem. The technician was very good and new the problem right away, the problems started after that. It turns out we needed a new gas valve and the tech had to find out how much the new part was going to cost so he went out to call the
store to get a price. He came back and told my wife that the part alone was $400 and she had to pay right then or they would not order the part. Not only did he say she had to pay for the part right away but she had to pay $159 for the 1st visit and also $159 for the second visit. In total we paid $777 before any work had been completed and he told her it would take "a couple weeks" to get the part and come back and put it in. Two weeks later we still had not heard from them so I called the store and was told they had no idea when the part was going to be in but the first available appointment was not till late January or February and they could not schedule an appointment until the part arrived, we started the process the first week of December. In January I called again to see where the part was and was told they had no idea so I asked for the part number and the name of the company they ordered it from and was LAUGHED at by the person on the phone and said she would have to get back to me which never happened. A couple days later I called another company and explained what was wrong with our fireplace and he already knew what valve they ordered because it was a common problem with my brand of fireplace. I told him how much we paid for the part and he said that we paid more than double and that it should only take no more than a week or two to get it in. Ironically later that week I received a call from
saying the part was in and they could be there to put it in 2 weeks later which put us at a month and a half from the time we started the process with them. The next day they called and left a voicemail saying that the part was actually less expensive than originally thought and half way through the voicemail he figured out that we had already prepaid for everything and started backtracking an the cheaper price and hung up. So I called the next day and informed the guy that I received a voicemail from them saying the part was cheaper and asked how to get a refund. After about 20 mins of him trying to figure out who called us he told me he would have to get back to me about our refund. Two days later he called and said we would have to come in to the store to get our refund and that he could not just put it back on our card, even though they had no problem taking our payment over the phone initially. The technician came out spent 15 mins putting the new valve in and told me we needed a wall switch which I had to go to Home Depot and buy and put in myself. Instead of just finishing the job he made sure that the part worked and left, there was no customer service. We finally received our refund a month later but when I went to the store to collect it I was met with the same level of customer service I received over the phone. The cashier came out of the back and asked " you the guy", I was the only one in the store. When we got to the
the kid told me I was getting back less than I thought we were going to and when I asked how they came to that number he just said " thats what your getting". When I asked to see a detailed invoice of the charges the owner told me she didn't have one and told me the same thing the cashier said. When I mentioned how poor their customer service was she changed her attitude and started working with me. She said it would take her some time but she would look into it for me and call me which she did right away. She even paid for half of my shipping charges which I felt was unessesory but she insisted. So she ended it on a good note.
- Chad T.
A

Rating
The rotten siding on my chimney was resulting in a massive roof leak that was quickly destroying drywall on vaulted ceilings.
showed up ontime for the bidding process, came in almsot 25% less than the other 3 bids for the same work. They had me on the schedule very quickly and finished the work in record time, matched my paint beautifully and did a great job. When another roof leak popped up, I called them back again! Would recommend in a heartbeat!
- Angelique M.

Mckinney Chimney Repair Articles

Chimney Repair reviews in Mckinney

A

Rating
We called because we knew that there was things wrong with our chimney, namely that it was capped completely and leaked when it rained. The technician was super helpful, friendly, and full of advice.
Knowing nothing about chimneys we had thought about making ours wood burning. He very politely explained why this would take a lot more work and money because our chimney was designed to be a gas burning chimney. He also explained all our options and everything that was wrong with the chimney which was not as much as I expected.
He showed up when he said he would and did the work in an efficient and professional manner. I would recommend him to anyone needing chimney work. He was polite, kind, and did not try to oversell us on anything...
- Jennier P.
110% Guaranteed Money Back

We think we're the best, and we can prove it.

Try an annual plan and if you want to cancel in your first year, we'll refund you 110%

Annual Plans Only

All Chimney Repair Services in Mckinney, TX

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1st Choice Chimney

204 Sorrel Trail
Keller, TX

1st Quality Roofing and Construction

7400 lake park ct
Arlington, Tx

A Plus Gutters & Painting

3013 Glasgow
Sherman, TX

A1 Eagle Eye Contractor Pro

2014 Clearwater Trail
Carrollton, TX

ACE FOUNDATION

3618 DIVIDEND DR.
Garland, TX

Acme Roof Systems Inc

1103 Keller Pkwy
Keller, TX

Adams Remodellng and Repair, LLC

5821 Madison Drive
The Colony, TX

Advance to Voigt Masonry

2113 TRELLIS LN
Plano, TX

Advantage Masonry

2633 McKinney Ave
Dallas, TX

ADVANTAGE MASONRY

Fort Worth, TX

Affordable Chimney and Wildlife

1025 Miles Ave
Burleson, TX

AJ Appliance Inc

1437 W Passyunk Avenue
Philadelphia, PA

All Gone Services

840 Magnolia Ct
Hurst, TX

All In One Construction, Inc

2222 Moss Trail
Garland, TX

Allen Roofing & Gutters

161 Palomino Ln
Krum, TX

Alliance Group Services of North Texas

Post Office Box 2394
Coppell, TX

Allstar Chimney Sweep

805 E Allen Ave
Fort Worth, TX

Allstar Chimney Sweep

196 S Collins Street
Arlington, TX

Allstar Chimney Sweep

1111 N Collett Ave
Dallas, TX
Mckinney Zip Codes

Join Angie's List to get the best local reviews in Mckinney.

What Does My Membership Include?
  • Instant access to reviews for 700+ services
  • Exclusive service discounts - up to 70 percent off!
  • Top-notch support from our live call center
How does Angie's List work?
1. Say you need a Chimney Repair Service
2. Angie's List has tons of detailed, local reviews.
3. Find a winner, and book them.
4. Angie's List is there to resolve any issues.
CBS
Good Morning America
Fox News
USA Today
The Wall Street Journal
MSN money