Lake Jackson Furniture Sales Articles

Sample Reviews

F

Rating
This is for the store on I-10 next to Target and HEB.
Super disappointed so far. Placed an order for $3824 on 7/8/2014. It's 74 days later and still no furniture. I wanted to spend the extra money, buy American-made, and buy local and this is the results I have to date.
I called on 9/14 to ask for an update as this was the estimated delivery date given on the invoice. Manager couldn't tell me because the "factory is closed on the weekends." Said he would call me back on Monday. Didn't.
Called yesterday 9/18. Salesman said he would have to "research it." Calls back and says "it's showing as back-logged." I say okay. Any idea when it will be delivered? Ah, no he says. **Crickets.** Me: "can I get a refund on my $824 deposit then?"
Lake Jackson Designer Furniture Provider Name Locked
: "you'll have to talk to the manager about that. Call back Saturday."
When you talk to someone in the store, they blame "
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" as though they're a separate entity. When you email
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corporate they act like they don't know anything because the stores are individually owned. What a great business model.
When I placed the order I was extremely clear that I needed this order in a two month time frame at most. It wasn't a problem the manager says. When they're taking you're money they're extremely friendly and agreeable.
So far it has not been a good customer experience. I just don't understand why this is so hard. You pay money, get furniture. Seems like a
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equation. What is most surprising is that clearly neither the stores, which are apparently individually owned or the company give a d*** about your satisfaction. When you ask where your furniture is, you are treated like you're an irritation. How dare I ask.
Clearly they're not looking for repeat customers which is a shame because we are in the
Lake Jackson Designer Furniture Provider Name Locked
for more furniture. Very strange.
Will be on my way to
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's in the very near future.
- Paul H.
A

Rating
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Carpenter and
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were the gentlemen that delivered the couch and managed to get it inside without any incident. They were very courteous and professional. They really took charge of the situation and were willing to get it in... one way or the other. Thank goodness the door was big enough. These gentlemen were so nice and willing to stay until we figured it out. We were the last job and I knew they were tired but they persevered. La-Z Boy is lucky to have Mr.
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and Mr.
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. Well done!
- Sandra F.
A

Rating
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was a pleasure to work with from start to finish. She was very helpful and we are delighted with our purchase. When the table was delivered, we were dismayed that we had not ordered gap covers, and contacted
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about this. She was quick to make sure that we were still able to get them installed, and actually was concerned that we should be completely satisfied with our purchase. I would highly recommend her.
The furniture is a little pricey, but is very high quality and just beautiful.
- PAT C.
F

Rating
. Was promised delivery within two weeks. Called when got close and was told a mistake was made that it would be more like 6 weeks. Then after all of that They delivered the furniture damaged 4 times. This was over a few months. I was already being billed form them when I did not have proper furniture. They then sent a repair person out who said at least the last time it looked like the delivery people mishandled the furinture by looking at the damage. Was also told furinture was all wood which was found to be untrue also. I tried to speak to
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the manager about this fiasco. He did not seem to care or even want to work with me on how inconveneiced we were and the waste of my time. I asked him to have district manager call me. He said I would hear from district manager or him in 2-3 days. I never got a call from either one. I then left 2 messages for
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the manager which he choose to not return. I called him again and again was quite unfriendly and did not care. IF you value your money and time DO NOT SHOP AT
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.
- Carter K.
D

Rating
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calls the delivery and installation free- this should have been my first clue of how well this experience was going to go (you really do get what you pay for). The night before delivery we received an automated phone call telling us the window of time to be at home so the delivery can occur. That morning the delivery guy (the only silver lining to this whole fiasco was the delivery guys were really nice) called to confirm we would be home. Later that day, the window of delivery time came and went. The truck arrived approximately 1 hour later than the scheduled window of time. Really nice, clean, respectful delivery guys removed our old washer and dryer and put them exactly where I indicated in our driveway. They unpacked the new washer and dryer (being careful not to tear up the boxes- they gave those to my thrilled toddlers!). So far delivery is going well except being a little behind schedule. And then- the cord attached to the dryer would not reach the plug in the wall. This concern had been brought up at the store- these units were purchased because they are stackable, but the plug is very near the floor. We were assured this would not be a problem because the delivery truck carries different lengths of cord for these situations. We were informed the delivery could not be completed because there were no other cords in the truck. The delivery guys asked us to sign a document stating the delivery could not be completed and we, the homeowners, would complete the install. The delivery guys explained they were running behind and the install could go no further at that time. They suggested we could obtain an appropriate length cord (they even went so far as to try and show me how to take off the back of the dryer and indicated where the new cords would need attached!!!) or we could have an electrician come out and move the location of the wall outlet. This is not at all what we had been told at the store so we called customer service. We were told to go to the local
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and they would give us the appropriate length of cord and the install would be completed once we had the cord and called in to reschedule the install. I asked to go ahead and have the install scheduled and I would go to
Lake Jackson Designer Furniture Provider Name Locked
that night to get the cord. Delivery guys left. I called
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to confirm they had the part and was informed they do not carry the length we needed. I called customer service- I was told our local Kmart had the part. I called Kmart- no they did not carry the part. I called customer service- they could send us that part but it would be after the weekend before the part would arrive and that would be after the scheduled install. Install would have to be rescheduled. We called a local electrician who ordered the cord for us overnight. The night before the scheduled install we did not get the automated phone call telling us the window of time the installation was to occur. At 10pm we called customer service. They did not have us listed for an installation the next day- would we like to schedule an installation for the next week? No. Our electrician completed the install.
- Christina Z.
F

Rating
From the first contact customer service was slow to respond and rude when they bothered to call back. Should have realized the bad customer service they had would translate to even worse service in the future. We decided to go with
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for their quality . what we ended up with was a total nightmare. This company refused to accept any responsibility . Or show any concern whatsoever. If they had came to the site and measured maybe our experience would have been better. This company could care less about providing a great customer experience . It's a shame because all their furniture, kitchens, etc are really designed well.
- Bruce N.
A

Rating
We are furnishing a second home in the Durango area. We are several hundred miles away, and this is not always easy. We especially needed a bed to be delivered within a day or two of our arrival so that we could at least sleep comfortably in the house while doing other work on it.
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did a fabulous job in every way. It is not always easy to buy a mattress on-line or over the phone. They provided me with enough information so that I narrow down the choices and could do some shopping/testing in my own area. Once we decided what we wanted, the ordering and arrangements could not have gone more smoothly. Their delivery guys were very friendly, knowledgeable and competent.
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has even lent us a temporary "Hollywood" frame to use while we are waiting for our full bedframe to be delivered in a few months. I like dealing with local, family-owned businesses, even if it means paying a little more. However, in this case, their price was surprisingly competitive with the "big box" stores and national chains. I did not mind paying a few dollars extra for the level of service and personal attention.
- TINA W.
C

Rating
I had already done my homework before I went to the store, so I already knew exactly which mattresses I was interested in. The salesman was competent and attentive. I felt the price was reasonable, as there was a current sale and I also negotiated some freebies in place of gift cards. So my experience in
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' showroom was fine. My problem was with the delivery. I was given a delivery date, but the time was undetermined. I was flexible on that date except for a one hour time period when I had a previous appointment that I could not reschedule. The delivery scheduler refused to even try to work with me on that, refused to even put a note in my file regarding this time. I was told to wait until I was contacted the day before delivery and that perhaps something could be done then. At 3:00 pm the day before, I finally called
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delivery because I had not heard a thing. I was then told that I was scheduled for exactly the time period I wished to avoid, and that absolutely nothing could be done. (This seems more than a coincidence.) I was informed that no rearrangement was possible. The only recourse was to wait until the delivery men called to say that they were enroute and see if I could change the time with them. If not, I would have to reschedule. (Since there was a two- hour window, this guaranteed that I had to at least be tied to a phone for half of the day.) Luckily, the delivery men were much more cooperative than the scheduler, and we worked something out. But I give
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delivery scheduling department an F for not even pretending to try to work with me. Customer service in that area was severely lacking. This does seem odd, since the average consumer is not going to be loading his or her furniture purchase into their own vehicle and carting it home. Delivery is an integral part of the furniture business. The only choices for whether I would use this provider in the future are yes or no, but in my case it would be "maybe." If I were buying a mattress, maybe so, but for furniture I think I will go elsewhere! I recommend
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in
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!
- Emily R.
B

Rating
I love
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- they have a great shop and have always obtained a fair price for the items they sold for me. I think their pickup fee is a bit high - this is the first time I had them pick items up, I will try to get my items to the store a different way in the future.
- Kendra O.
B

Rating
We had courteous and polite treatment from the sales representative with an absence of any pressure or hard sales tactics. They carefully explained the various options and gave advice on the testing for comfort. We selected a mattress and it was delivered on the day and time scheduled. The mattress is very satisfactory and a big improvement over the previous mattress.

- Albert P.
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All Designer Furniture in Lake Jackson, TX

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1st Round Resale & Consignment

17355 Tomball Parkway Suite 1F
Houston, TX

A Belle Estate Sale Houston

5602 Amaranth Meadow Lane
Houston, TX

A RUSTIC OUTLOOK

4 Carranza Loop
Huntsville, TX

Ace Mart Restaurant Supply

5811 Chimney Rock Road
Houston, TX

Ace Mart Restaurant Supply

3500 Katy Freeway
Houston, TX

Ace Mart Restaurant Supply

6700 Gulf Freeway
Houston, TX

Ace Mart Restaurant Supply

100 Cypresswood STE 1200
Spring, TX

All About Estate Sales

2123 Cypress Creek Parkway #130
Houston, TX

Anthony Lanier Custom Cabinets

6011 Caldicote St
Humble, TX

ANTIQUE GALLERY LLC

21127 SPRING TOWN DR
Spring, TX

Art Hous

811 St Emanuel St
Houston, TX

ASHLEY FURNITURE HOMESTORE

16762 US 59 SW FWY
Sugar Land, TX

Assembly Worx

PO Box 421141
Houston, TX

Bagdad Oriental Rugs

5869 Westheimer Rd
Houston, TX

BILLIARD FACTORY

14190 GULF FWY
Houston, TX

BILLIARD FACTORY

26419 INTERSTATE 45
Spring, TX

Billiard Factory

12740 S Kirkwood
Stafford, TX

Blue Raccoon Home Furnishing

6 Coryell St
Lambertville, NJ

BoConcept

4302 Westheimer
Houston, TX

CALICO CORNERS

1845 West Alabama Street
Houston, TX

CALICO CORNERS

9313B Katy Fwy
Houston, TX

ClosetOrder.com

Commack, NY

Cope Enterprise Inc.

2125 Richey St
Pasadena, TX

Corporate Furniture Leasing

20434 Cypresswood Drive
Houston, TX

COX FURNITURE CO

601 S GORDON ST
Alvin, TX

Craft-Art Direct LLC

7939 Lulu Glen Dr
Los Angeles, CA

Culpepper Custom Woodworks

4011 Northfield Ln
Houston, TX

Custom Hardwood Mantels

1018 Sawdust Rd
Spring, TX

CUT N DRIED FINE CABINETRY

107 Clover St
Lake Jackson, TX

Design4

14823 Spruce Park
Houston, TX

DirectBuy of Houston North

19241 David Memorial Drive
Conroe, TX

DirectBuy of Indianapolis

8450 Westfield Blvd
Indianapolis, IN

Discount Rustic Furniture Warehouse

4404 N Main Street
Baytown, TX

DREAM ROOMS FURNITURE

8622 EASTEX FWY
Houston, TX

Eastman Design Group

2930 Kenross St
Houston, TX

Exquisite Designs

47332 Sterdley Falls
Sterling, VA

FINK'S FINE FURNITURE

918 OLEANDER ST
Lake Jackson, TX

FRANK'S ANTIQUES & COLLECTIBLES

7907 WEST 19TH STREET
Lubbock, TX

GALLERY FURNITURE

6006 N FREEWY
Houston, TX

GBN BLINDS & SHUTTERS

9103 Emmott Dr.
Houston, TX

Global Interiors Group

5100 Westhimer Suite 200
Houston, TX

Grand Windows and Interiors

1405 Avenue I
Rosenberg, TX

Half Price Sinks and Faucets

5711 NE 14th Ave
Fort Lauderdale, FL

HARPERS fabulous finds

202 Main St
Spring, TX

HIGH FASHION HOME

3100 TRAVIS ST
Houston, TX

Home Cinema & Systems

Sugar Land, TX

Home Design Outlet Center

8016 Pinemont Dr. Ste 200
Houston, Tx

Home Theater Gear

8515 Jackrabbit Rd
Houston, TX

Homemade Design

41 Monument Ave
Boston, MA

HOUSE FACE LIFTS

10518 CHATTERTON
Houston, TX

Houston Discount Mattresses

Telephone Rd
Houston, TX

Houston Mattress Discounters

2703 Avenue H
Rosenberg, TX

Houston Modular Installation

6245 brookhill suite 9
Houston, TX

J-MAC'S FURNITURE SHOWCASE

702 N DIXIE DR
Lake Jackson, TX

Just Good Stuff

14108 Horseshoe Bend (west
Conroe, Tx

Lacie Grace Interior Design

P.O. Box 546
Pearland, TX

Lazio Design

7023 Rampart St
Houston, TX

Leather Showroom

1001 Texas Ave Suite 1400
Houston, TX

LEWIS & MAESE AUCTION CO

1505 Sawyer St
Houston, TX

LoneStar Artisans

4521 Fremont Ln
Plano, TX

LOST MOON CREATIONS

238 PALM LN
Lake Jackson, TX

Louis Shanks Furniture

2800 Fondren
Houston, TX

MARINA'S AMAZON STORE

11742 PLUMBROOK DR
Houston, TX

Mattress Firm

6591 Hwy 6 North Houston
Houston, TX

MATTRESS OVERSTOCK

1208 E ROOSEVELT RD
Lombard, IL

My Repair Center

625 North Expressway
Brownsville, TX

National Business Furniture

735 N Water St
Milwaukee, WI

Office Design Concepts

6750 Brittmoore Rd.
Houston, TX

OOH'S & AAH'S

1020 W Nasa Rd 1 Ste 216
Webster, TX

PANGCO FURNITURE

2625 South Loop 35, Suite #110
Alvin, TX

Ray's Furnitutre Ctr

2323 1st St
Rosenberg, TX

rooms furniture

5626 southwest freeway
Houston, TX

Sache Designs

9902 Bromel Station St
Houston, TX

SAM'S CLUB

20424 KATY FWY
Katy, TX

Shelving Exchange

860 Wakefield
Houston, TX

SIMPLY UNIQUE

100 HIGHWAY 332 W
Lake Jackson, TX

Star Furniture

19660 Southwest Freeway
Sugar Land, TX

Star Furniture

20010 Gulf Freeway
Webster, TX

Star Furniture

12350 I-10 West
San Antonio, TX

Star Furniture

18107 North Freeway
Houston, TX

Star Furniture

16666 Barker Springs Road
Houston, TX

Star Furniture

7111 FM-1960 West
Houston, TX

Star Furniture Clearance Center

16515 North Freeway
Houston, TX

sykes enterprise

pob 632
New Caney, tx

Texas AFW

5315 Highway Blvd
Katy, TX

TEXAS TUSCAN FURNITURE DESIGNS

1302 West Gray St.
Houston, TX

The Amish Craftsman

5555 Washington Avenue
Houston, TX

The Frog At Home Furniture Home Décor

2701 Broadway Rd
Galveston, TX

THE FROG Blinds, Shutters, Drapes

2415 Westheimer Rd
Houston, TX

Total Control Solutions

12839 Ashford Meadow Dr
Houston, TX

URBAN LEATHER

3311 Richmond Ave
Houston, TX

Vintage Galveston Antiques

1708 Tremont (23rd)
Galveston, TX

We Move It All Moving & Delivery Service

3921 Omeara Drive
Houston, TX

WESTERN APPLIANCE & ELECTRONIC SALES

5890 POINT WEST DR
Houston, TX

Your Cost Furniture

15441 south post oak rd
Houston, TX

Your Great Outdoors

21930 Royal Montreal Drive
Katy, TX

Your Pet Furniture

3523 Oyster Cove
Missouri City, TX

Zartel Home & Lifestyle

16103 West Little York
Houston, TX
Lake Jackson Zip Codes

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