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Kountze Home Building Articles
Still, I like him, I just wish that he was more professional.
1- His initial bid turned out to be SUBSTANTIALLY lower then the project ended up costing... by like, twice! I can understand some cost over-runs but... whoa... that was a big miscalculation!
2- I wish, in retrospect, that he would have steered me in a different design direction then we ended up going in. It appears to me now that a different design would have been more interesting to the eye, more cost effective and would lead to fewer maintenance issues.
3- He mentions the he has a guarantee on his work. That does not seem to be the case. There are some minor problems that developed ... he came and observed the problem... even offered a solution. I've been trying for months to have him execute those solution ideas.... I'd even pay him the labor costs to get it done but... that leads me to the next concern.
4- He just stopped responding to me. By email or phone. I'm really quite polite. I understand he is busy but... come on. Tell me you are really busy and that you'll follow up in X time.
Now for unforseen problems. Quite a few things came up that no one could have known. For example, the spetic company wasn't able to get our septic tank up to our house due to weather- they tried three or four times but had to turn around. Due to that, the bill to
You can tell that
I understand being short staffed in August but I felt that I was pushing just to get some time for someone to answer my questions and to delivery what was promised at the time it was promised.
* questions sent 8/12 call 8/21 with no follow up
8/21 Call. said he would get me a updated quote + pictures. No response for a week afterward.
8/19 back from vacation
"As of right now, if you can send your questions in, I can go over them
when he gets back in. He is very busy this week."
**no response to questions/calls (contact out: August 13th and
returning August 19th. )
initial quote more than a week after it was promised. Does not include
everything that was discussed on site (front stairs/pictures of other
8/6 contact on vacation
In addition to the work,
* coordinated detailed site measurements with the door retailer (
* handled the permitting process * cleaned the site; removed the trash containers
professional and knowledgeable. He didn't want to take a money for the consult, but I insisted.
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
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