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On September 19th 2013, Ms.
In June of 2014 we noticed a significant expansion of the cracking. In fact pieces were beginning to break loose and the stamped concrete surface was coming apart from the underlying original driveway. We contacted Ms.
We discussed the way the repairs should be done. She agreed to have the repairs made while we were away. The repairs were scheduled to begin around
In early August, while still away I contacted Ms.
Upon returning home in mid August we found the work was still not done. We attempted to contact Ms.
The initially set meeting date and time was rescheduled and ultimately Mrs and Mr
I asked them why the repairs were not done as scheduled. Mrs.
Specifically he said the following:
"Why should we fix this when we didn't make any money on the sale?"
He added that they were not responsible because:
"We purchased the assets of the business not the liabilities."
Then he added:
"We spent thousands of dollars on new equipment. Why should we have to fix this?"
Mr. and Mrs.
Their commitment to contact us on Monday was broken. Monday passed with no call from Mr. or Mrs.
On Tuesday August 26th I called them and left a message. They returned the call. Mr.
Their commitment to contact us on Thursday was broken. Thursday passed with no call from Mr. or Mrs.
On Friday August 27th, my wife and I placed repeated calls to
Knowing that they did receive text messages I sent a series of them outlining exactly what steps we would take as a result of their ignoring us. These posts included my intention to post reviews such as this on social media, since it was clear they had decided not to respond as committed. Here is what I received in return by text from the current owners:
Text Messages: "Hhb services llc never did any work for you and therefore is not liable nor responsible for your repair. prior to these harrassing texts we were in discussion with the previous owner as to how she (end of text message)
(Next text message)Wanted to handle your situation. as of now we are no longer willing to be involved. (end of text message).
We replied: "Your choice" They responded with: "
They appear on their web site to still be operating publicly under a "Doing Business As" (DBA) of
Whether you favor a legal or moral position, both or neither, the fact remains that we have the right to have an opinion on the transaction. We asked for a solution. They said nothing would be done. n todays social media driven world, to make a decision such as this with a basis of "Why should we fix this when we didn't make any money on the sale?" and a legal basis such as "Hhb services llc never did any work for you and therefore is not liable nor responsible for your repair..." rather than providing exceptional customer service by resolving an issue is questionable to me.
Their decision seems designed to allow them to hide behind a legal position. They have taken the position that due to "HHB Services LLC" having purchased only the Assets of the former company, they have no legal responsibility to honor commitments made by the former legal entity,
But they take this position while two of the Assets they seem to have purchased are the name "
As you make a decision to choose a contractor to do stamped concrete or other concrete work for you, you should ask yourself this question: "If this is how they handled this transaction, what will they do if I have a problem after the work is done?"
Thank you for reading.
Mr. to meet code. To say the result looks bad is an understatement.
As a result of the original concrete pour, concrete splattered the side of our house. Mr.
By the time the issue with the contractor was resolved, it was early fall. We contacted Mr.
The existing concrete that had to be cut out for the new drain was thicker than Mr. drain is uphill from the carport floor. The trench handles the water running down the driveway, but the carport floor ponds instead of draining - one of the problems the drain was supposed to cure.
The concrete was poured on 07.08.14. Mr.
They removed the old concrete and formed for the new without incident. But he didn't order enough concrete for both parts of the job, so they could only partially fill the form for the driveway the first day. That concrete had to be removed the next day and new concrete poured. That work turned out fine.
They dumped a substantial part of the concrete they removed on a rip-rap retaining wall on my property without consulting me beforehand. It is an eyesore, and when I found out about it, I asked them to remove it. Now, 7 weeks later, it still has not been cleaned up.
They left 2 wheelbarrow loads of broken concrete (some pieces as large as dinner plates) in the lawn adjacent to the two work areas, which I had to pick up before seeding the areas.
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