Sample Reviews

C

Rating
I've rarely had such a bad customer experience and I've gone through it twice. I purchased a Stihl Trimmer a few years ago and when I asked them a few questions they laughed as though I were an idiot. For some reason I went back recently and bought a Stihl chainsaw. There's a young guy in there, assuming a member of the family, who couldn't care less about service. It's like you're taking his valuable time to be his customer. While I was finishing the deal at the
Kemah Lumber Stores Provider Name Locked
he called someone over to finish the transaction because he got a phone call. He walks across the room, sits down and starts chatting. No "thanks for buying" no smile, nothing. The employees seemed apologetic. It's too bad this is the only Stihl dealer in this area.
- MICHAEL O.
B

Rating
I got the gift card in the mail and used it to buy stuff. Doesn't get any easier than that the worst part of the experience was stupid angies list hounding me for a review by blowing up my phone with calls and emails. I get it you want a review your site runs off of reviews...it was a 20 dollar gift card let it go!!!
- Kyle H.
C

Rating
This is a mixed review: Otherwise good service spoiled by a couple of bad apples.
In short I needed to buy about $7,500 worth of materials and flooring for a remodel project. All of the positive things I have to say about the service at this
Kemah Lumber Stores Provider Name Locked
(and in my experience other HD and Lowes stores) assumes that you shop during regular business hours. If you need help finding something after 5:00, forget about it. You might as well shop in the middle of the desert! haha
My specific review of this
Kemah Lumber Stores Provider Name Locked
has to start with how impressed I have been with some of the employees in the store.
Kemah Lumber Stores Provider Name Locked
in Flooring,
Kemah Lumber Stores Provider Name Locked
in Pro-Services, and some guy in the door department whose name I forget were all great. (My apologies if I have the names wrong of the other guys, as I'm only 90% I'm remembering them correctly.)
The problem I have with this HD is this:
I needed 950 sq feet of hardwood or laminate flooring and 450 sq feet of carpet for a house I am remodeling. After comparison shopping, my carpet choice came down to a Flooring America product or one from
Kemah Lumber Stores Provider Name Locked
. The bid from Flooring America (Centeron) was for $960 for everything (carpet, pad, install, and tax). HD's was going to be about $20 more, but I went
with HD nonetheless, moreso out of convenience than anything else since I was buying the rest of my supplies from there.
Now bear with me while a change gears for a moment: As for the laminate, HD had a special on intallation of laminate flooring for $499 for the whole house, up to 1000 sq. ft. on any laminate over $1.50/sq ft. purchase with a qualifying under-laminate. Not surprisingly, they have a bunch of laminate around a dollar a square foot, and a bunch about $3/sq, but not hardly anything around $1.50. They did, however, have a nice enough laminate for $1.39/sq. ft. I asked if I could get installation special on that laminate since I was spending about $5k with them on the project and was told no. I then asked if they could up-charge it .11 sq. ft. so that it would qualify and was told, "yes". So I scheduled a measurement.
Getting the meaurement scheduled, or rather getting the measure done in a timely manner is a whole other story - the delay in which cost me a few hundred dollars because another promo for 10% off the entire purchase (of over $5k) expired while waiting on the measurement to be done a week and a half later because the measure HAD to be done before I could make the purchase during the promo period (which expired the DAY before the measurement was done). ARG!!!!!!!!! (BTW, whining about this to customer service was worthless.)
So back to the real story... When the measurements finally arrived at the store, the guy helping me in flooring saw in the notes that I was going to pay $1.50/sq ft for the $1.39 laminate I chose. He laughed and said he was not going to
Kemah Lumber Stores Provider Name Locked
up the flooring 11 cents a square foot but that he'd give me the special installation price anyway. I thanked him for the gesture.
So at this point, all is good save a couple of frustations: (1) the approximate $500 discount I lost due to a promo expiring while I waited a week and a half for someone from HD to measure the flooring; and (2) the fact that according to HD's own measurement, I had 940 sq feet to be floored in laminate. Their special installation price was for "up to 1000 feet". Now I understand that when you have 940 square feet of floor space, that you will undoubtedly need to buy more product than that to account for cuts and partial pieces and such, generally to the tune of approximately 10%. I get that. What I do not get, is that while they sell you 10% more product (unused boxes of which can be returned), they also charge you installation on the "extra" product. So since this estimated extra 10% of product pushed the total square footage OF PRODUCT over 1000 sq feet, I got charged an extra hundred buck or so for the estimated square footage of PRODUCT purchased, regardless of the actual square footage of the floor space to be covered! Having to buy extra product, I understand; having to pay for installation on it above the actual square footage to be covered, I do not. Nonetheless, I was told by some guy name
Kemah Lumber Stores Provider Name Locked
that is normal. One other contractor I know says it's not; and yet another says it is. In the end, though, you should know that
Kemah Lumber Stores Provider Name Locked
is going to charge you installation on 10% more flooring than you actually have in your house! (Quick side note: When you return the unused flooring that you were told to buy in excess of your actual floor space, they do NOT refund the installation you paid for on that excess, unused flooring unless you are prepared to make a stand and waste a lot of time dealing with the matter. (I sound like I argue and cause a scene, don't I? I really don't as I don't want to embarrass myself or those around me.)
So back to the biggest issue... After I paid for the Carpet (yes, we've switched gears back to the carpet now), I examine my receipt that evening to realize that I was charged all sorts of extras that I had not been explained to me. About $300 worth of extras. I went to HD the next day and asked about the "extra" charges. I was directed to a guy named
Kemah Lumber Stores Provider Name Locked
. I did not like nor appreciate
Kemah Lumber Stores Provider Name Locked
's customer service attitude. He expained that since I wasn't charged the extra 11 cents on the flooring that I should just consider it a wash and not worry about it. (In case you're wondering, that still left about 2 - 3 hundred dollars "I shouldn't worry about". This conversation went downhill very fast. In short order, I told
Kemah Lumber Stores Provider Name Locked
to cancel my carpet order (so I could take that business to Flooring America where they later did exactly what they said they would at the exact price they quoted), and to do "whatever he had to do" about the 11 cents that the guy in flooring said they would NOT charge me for, and that if his pleasantries went any further, that I'd return my entire $5,000 purchase from the day before. (Can you tell I didn't like this guy's attitude? What's funny is that everytime his name is mention around the store by me, the reaction I get from co-workers is unequivocal. Enough said,
Kemah Lumber Stores Provider Name Locked
?)
Much to my surpise, the guy ACTUALLY deducted the additional .11/sq. foot from my refund on the carpet that I cancelled after I discovered the
Kemah Lumber Stores Provider Name Locked
charges on. Really?!! I understand that I was agreeable to paying the 11 cents intially, but it just rubs me wrong that HD said they would not charge me for that until I returned a product and they then said something to the effect of, "well in that case....!"
I called the next day to share my experience with a store manager. I learned they don't have a store manager right now and that the store manager's duties are being shared by the three assistant managers. So I left a message that was returned, but that i missed, so I returned that message to learn none of the acting managers were available at that time, so I left another message that was never returned.
End of story. The bottom line is (1) don't buy carpet there without getting a written estimate of all charges first so you can compare apples to apples, and (2) WHATEVER you do, don't have deal with
Kemah Lumber Stores Provider Name Locked
.
A final side note is that while the pro-services guys are great (at least
Kemah Lumber Stores Provider Name Locked
, whom i dealt with was), it's not worth your time and energy to go that route. The saving was MINIMAL and in now way worth the added time for both purchases and [especially] returns.

- Brenton B.
F

Rating
Buyer beware. I thought because they were so prompt prior to install that all would go smoothly. They came to measure, all went well. They came to install and the guys were nice but seemed in a hurry to be done for the day. The guy said yeah we've been driving for 8 hours and my son is in the hospital so I need to get back soon. I felt sympathetic and was chit chatting with them. Once they left I noticed so many issues. I called the next day and they said I had to go to Home Depot to file a work order, which I did. Home Depot called and they called and told me it would be the following Monday before anyone could come out. They then called Tuesday and said someone would be out the next day. We waited and waited, noone showed. The next day, no phone call. I went to Home Depot and told them what happened. At this point they called NF Granite directly and the lady said oh yeah, sorry he forgot to call. So they said well we can get someone out there next Friday and then they will bring the granite with the cutx back the following week. (This assuming that they show on this appointment)
Meanwhile I have company coming and mirrors and sinks that I can't reinstall until this issue is fixed. I ended up telling Home Depot to give me a refund on my backsplashes and I would just fix it on my own or live with it. They gave me a refund. I then had a mirror guy come out and he explained that the cut of my granite and what I want to do, requires this one space to be filled in. I went to Home Depot and asked if I could get a 21 3/4 in backsplash cut and they said nope sorry! OMG!!!! So meanwhile, everyone in this area has said well you shouldn't have gone through home depot. I then called NF Granite directly and they said oh let me see what we can do, we'll call you tomorrow. Guess what? Haven't heard anything. I have had to contact Silestone directly. I hope they can get this one piece to me!
- Karen W.
A

Rating
I walked in, picked out my merchandise, went to the checkout counter, handed the
Kemah Lumber Stores Provider Name Locked
my card and the rang up the bill and honored my card which I had bought for $5 for $20. Thanks
Kemah Lumber Stores Provider Name Locked
.
- WJohn S.
F

Rating
I can't express the magnitude of the incompetence I experienced. It took 1 year for them to finish my doors, and technically they aren't done yet. One of the door hinges started coming undone about 1 month after install, and I am still waiting for it to be fixed. It's a really long story but I first ordered the doors late
Kemah Lumber Stores Provider Name Locked
of 2013. They tried to charge me double the cost after my initial down payment, and it took about 45 minutes to get the prices right. Then the doors came, and they weren't the right size. I had to wait 6-8 weeks for the replacements. They came, and 2 out of 3 were right, but my storm doors weren't right. Another 6-8 weeks goes by. The storm doors go in, but they still have my French doors wrong. Wrong size again. Another 6-8 weeks go by and the doors are right size, but wrong style. This goes on a couple of more times and leads me to August 2014. I year to install 3 doors. There were other issues with customer service and delivery also. I could have written a 4 page review going into detail, but I tried to condense this because even just writing this has me so upset again. I should have asked for my money back at least 5 times through this and went with another company, but I was assured I would be compensated for the extended delays. Not to mention my heating costs that would have been significantly lower with efficient doors, especially when you consider the winter we had. I haven't received any compensation, however, and I will NEVER shop at
Kemah Lumber Stores Provider Name Locked
again. I purchased my home in November 2012 and until this fiasco, I had spent around $12-15,000 at
Kemah Lumber Stores Provider Name Locked
. They lost a valuable customer and all I can say is STAY AWAY from
Kemah Lumber Stores Provider Name Locked
. I couldn't possibly imagine anyone else doing a worse job.
- Todd R.
C

Rating
I had to make several calls to check on the status of my lawn tractor because of the weather and my grass was getting a little
high. It took a little over 2 weeks to get it back and it was working good.
- Peggy R.
F

Rating
We should have left when we were there for over an hour before anyone came to help us. When someone finally came to help us, they just said "go pick out what you want". We had no idea what we were looking at. We knew that we wanted carpet and vinyl, but that was all we knew for sure. Our house has both cement and wood floors. Which product was best for which application. We were doing the entire house and we couldn't get the help we needed. One sales person told us that
Kemah Lumber Stores Provider Name Locked
does their own installation, and another sales person told us no, they contract it out. Well, I can tell you because I now know, they contract out carpet and vinyl installations. They sent someone out to measure our home. We were told that we would receive an estimate for if we took out our carpet vs
Kemah Lumber Stores Provider Name Locked
taking out the carpet. We were lead to believe that it would be substantial if we wanted to do it. We went home and immediately started pulling up carpet, pad and vinyl (
Kemah Lumber Stores Provider Name Locked
doesn't remove old vinyl) and hauling it off . Well, we would never have done it ourselves if we had known how little we were going to be reimbursed. The salesman told us "this is a turn-key job". We're still looking for the key. we've never worked so hard in our live. They never let us know who was going to do what when. We had to wait until the installer came out to find out what if anything we needed to move on each day. We found out who was going to be doing the installation and called them to see if they were going to come out to see what they were going to need to do because we had concerns about some of our wooden floors. First we were told that everything was fine only to find out that it wasn't. Part of it had to be replaced. They said we had to be two rooms ahead of the installers. We had to hurry
Kemah Lumber Stores Provider Name Locked
to get things moved. It was supposed to take two days for installation of the carpet and two days for the vinyl. It took seven days of work to get it all done. We never found out how many yards or sq ft we were looking at. We were never told where the seams were going to be or which direction the design would be going. (We were told that we would receive a printout of all that.) We found out when the installer was almost finished doing the room (which is kind of too late). When the vinyl came in, the factory had sent the wrong quantities.
Kemah Lumber Stores Provider Name Locked
flooring department or receiving didn't check it when it came in. I checked it and told the installer that I thought they had sent the wrong amounts. It was difficult to read/understand their labels.
Kemah Lumber Stores Provider Name Locked
said that it would take 2 weeks for the correct quantity to get in. Fortunately the
Kemah Lumber Stores Provider Name Locked
Installation Inspector happened to come by just then and we told her all that had been going on. She got it here in 3 days instead. They sent 37 sheets of underlayment. We only needed underlayment for 2 1/2 baths and a medium-sized kitchen. We sent back over 20 sheets plus a bunch of other things we paid for and didn't need. By my estimates, we paid about $7,000.00 for carpet, vinyl, etc. we were supposed to get the installation of carpet free because we bought the better carpet. So the remainder is for labor on vinyl? We tried to contact the salesman a few times but first he was helping someone but they would have him call us back. When he didn't return our call, we tried again. This time he was at lunch. He never returned any of our calls. Every day held a new challenge with
Kemah Lumber Stores Provider Name Locked
. Will we use
Kemah Lumber Stores Provider Name Locked
again? Not on a bet!
- Gayle P.
B

Rating
Overall we had a good experience.
Kemah Lumber Stores Provider Name Locked
built the fence, as requested and it looks very nice. The contractors who actually did the building were great, they made several changes to the fence at our request as they were building it. The main issues we had were poor communication from the sales person from
Kemah Lumber Stores Provider Name Locked
who we worked with initially and his communication of what they were supposed to do to the contractors. Fence location and specific details about the fence installation (such as gate size) were not communicated to the builders. The builders/contractors were great and made the changes for us once we noticed things not going as we understood them. The other major issue was with the gates. After a short period of time they became impossible to open. It seems to be a combination of the incredibly cheap latch mechanism and the natural settling of the fence. We have had them come back out twice to "fix" the gates and we still have one that can't be opened.
We would definitely do business with this provider again, overall we had a good experience.
- Matthew P.
A

Rating
Could have ripped me off but was just honest, professional and quick.
NOTE: This company is mainly a Stihl dealer and i did not know that they in fact handle all brands.
I tried another company on 3 previous occasions and was glad I made the switch
- John P.
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All Lumber Stores in Kemah, TX

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1st Round Resale & Consignment

17355 Tomball Parkway Suite 1F
Houston, TX
You've found the best resale shop in the houston area. whether you're in the market to buy...

A RUSTIC OUTLOOK

4 Carranza Loop
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A rustic outlook is your one stop western connection, we strive on catering to our customers....

AGGRALLURE

14715 PARK ALMEDA DR
Houston, TX
Aggrallure (tm) is a composite granite product used to create bathtubs, tub surrounds, shower...

All American Craftsmen

0000
Magnolia, TX
All america craftsmen is a general contracting company based on customer services and...

Art Hous

811 St Emanuel St
Houston, TX
Art hous was designed to inspire design solutions. we sell retail and wholesale to the trade....

B & C Plumbing

22780 Cypresswood Dr
Spring, TX
No job is too small. whether it is a dripping faucet or a complete piping replacement. b&c...

B & L LOCK & SAFE INC

10638 ALMEDA GENOA RD
Houston, TX
7 employees. no subs. charges flat rate. travel charges apply $95 minimum.

Blind and Shutter Pro

3110 Redcliff Dr.
Sugar Land, TX
Mastercard and visa accepted

BUBBA'S HARDWARE

22780 CYPRESSWOOD DR
Spring, TX
We have been in business for 20+ years, our goal is too make sure our customer's satisfaction...

Cabinets by Dean Inc

18475 Hwy 75 N
Willis, TX
Family owned & operated. we have been in this same location for 30 years. we have a showroom...

contractors unlimited

2110 apex ln
Holly Springs, NC
All around construction and remodeling. if we can't do it we will find someone who can, for...

Cope Enterprise Inc.

2125 Richey St
Pasadena, TX
We offer surplus roofing and building materials at great prices. all materials are brand new...

Cornerstone Hardware & Supplies

8648 Glenmont Dr
Houston, TX
Since 1988, our philosophy has been based on three core principles: customer service, product...

D & W LAWN EQUIPMENT SALES

3002 GULF FWY
La Marque, TX
Established august 1972. lawn equipment sales and service. major brands: bad boy mowers,...

David Oriental Rug

3215 Fondren Rd
Houston, TX
Oriental rugs, persian rugs, importers

Decor Builders Hardware

27201 Hanna Rd.
Conroe, TX
Since 1972 30 employees 2 houston locations 1 austin location

DirectBuy of Houston North

19241 David Memorial Drive
Conroe, TX
Directbuy is a manufacturer’s direct showroom where our members can purchase just about...

Easy Lending Source

12218 Jones Rd
Houston, TX

Excelsior Development Inc.

P.O. Box 710722
Houston, TX
We are a complete new home, remodeler, addtition, builder. any aspects of residential...

Fabric House

7026 Old Katy Rd, ste 159
Houston, Tx
Fabric house in houston offers a wide range of fine residential & commercial textiles to meet...

Fired Up Assemblers

Houston, TX
Fired up assemblers is owned and operated by professional firefighters from the houston and...

FLOOR & DECOR

245 Town Park Drive Suite 400
Kennesaw, GA
We specialize in hard surface flooring and decorative stone.

FORMALBLINDS.COM

9103 emmot Rd.
Houston, TX
This is guillermo flores with formalblinds.com. i would like to take the opportunity to...

Garland Insulating Ltd

PO Box 550368
Dallas, TX
Family owned and operated. dba: garland insulating, ltd.

GES FRAMING & CONSTRUCTION

13077 CHERRY HOLLOW LN
Houston, TX
We been on business size 1989 we provide professional and reliable work

Giada Construction, LLC

1809 San Joaquin
Friendswood, TX
We are a full-service (both residential and commercial) builder services company. we cater to...

Glasscraft Door Co

2002 Brittmoore Rd
Houston, TX
A+ rating on bbb. 33 years of quality and value in houston! glasscraft door company has been...

Gulf Coast Master Craftsmen

2951 Marina Bay Dr
League City, TX

HAIRELSON & SONS INC

10300 BURDEN ST
Houston, TX
If you are looking for commitment, honesty and reliable workmanship,our construction labor...

Half Price Sinks and Faucets

5711 NE 14th Ave
Fort Lauderdale, FL
Half price sinks and faucets was founded on the belief that our customers deserve to have all...

Holt Handyman

9438 Pinole Dr
Houston, TX
We specialize in taking care of the "honey do list" & those difficult diy jobs. we assure you...

HOME DEPOT

999 W NORTH LOOP
Houston, TX
more than 2,000 stores in 50 u.s. states and in the district of columbia, puerto rico, 10...

Home Depot

5445 W Loop S
Houston, TX
Come visit us today!

Home Depot

1111 N Fry Rd
Katy, TX
We're here to help you do more. provide the know-how you need. give you the resources to get...

Home Depot

20360 Hwy 59 N
Humble, TX

Home Depot

24400 Commercial Dr
Rosenburg, TX

Home Depot Inc - Magnolia

6119 Farm to Market 1488 Rd
Magnolia, TX
Store number - 6516.

Houston Flooring Center

6073 hwy 6 N
Houston, TX
Flooring sales and installation. financing is available.

KEMAH HARDWARE & SUPPLY

1027 HIGHWAY 146
Kemah, TX

KEYWORTH'S HARDWARE

2208 FM 517 RD E.
Dickinson, TX
We are a locally owned and operated hardware store in dickinson,tx. we serve most of galveston...

Komodo Coatings - C3 Services

Houston,
We are a veteran owned disadvantaged small business that has operated the houston area for...

leos remodeling services

5455 timbercreek pl dr
Houston,
Leos remodeling services is comitted to custumer satisfaction deliering the best for less.

LIGHTING INC

4025 RICHMOND AVE
Houston, TX
Hardware and plumbing sales

Lone Star Floors

10009 S Hwy 6
Sugar Land, TX
Lone star floors is a family owned and operated company since 1988; we carry a large selection...

Lowes

1521 N Loop W
Houston, TX
Lowe’s has been helping our customers improve the places they call home for more than 60...

MASON'S MILL & LUMBER CO

9885 TANNER RD
Houston, TX
Www.masonsmillandlumber.com the leading choice for green building materials, hardwood lumber,...

Mister Sparky Electrical

600 Century Plaza Dr
Houston, TX
Mister sparky is the nation's first electrical service company to promise, "we're on time,...

One Star Construction and Remodel

21979 Katy Frwy
Katy, TX
Complete construction and remodeling company...

Oriental Rug Cleaning Co of HOUSTON SINCE 1926

1521 Antoine Dr
Houston, TX
Duane's oriental rug cleaning co of houston since 1926 most powerful yet safe wash (our...

PAINTING & CLEANING BY H & W

1511 PARK HARBOR OAKS CT
Houston, TX
Remodeling and cleaning by h&w has been in business for 10 years and is a family owned and...

privilegedprofessionalservices

201 wilcrest 2305
Houston, tx
We are small and growing by customer recommendations; our goal complete satisfaction or we...

R&R Contracting

La Porte, TX
R&r contractiong has many employees that specialze in different areas. we have been local own...

Raintite Aluminum & Construction

4209 roland
Katy, TX
We accept checks and all major credit cards

ROSSEL'S TILE

1415 SHAVER ST
Pasadena, TX
Rossel's tile has over 11 yrs in business! we offer the best prices for tile and installation...

SAM'S CLUB

20424 KATY FWY
Katy, TX

SCHOLL FOREST INDUSTRIES

6202 N Houston Rosslyn Rd
Houston, TX
Family owned and operated lumber yard in nw houston. established 1972.

Sears Hardware Store

6793 Spencer Hwy
Pasadena, TX

Sears Home Improvement Products

5696 Randolph Blvd
San Antonio, TX
Installation of vinyl siding, custom replacement windows, heating ventilation and air...

Senior Citizen Make Ready

26122 crown ranch blvd
Montgomery, TX
Ada code ... commercial and residential specialties. special financing for seniors. special...

Stanton's Shopping Center

219 N Taylor
Alvin, TX

Sunburst Shutters Texas Inc

6125 W Sam Houston Pkwy N
Houston, TX
Makers and installers of custom built polywood and real wood shutters. also dealer for...

The Defender Door Security

5445 ALMEDA RD
Houston, TX
The defender door security is a protective steel sleeve that is inserted into your door jamb....

THE HOME DEPOT

15505 SW FWY
Sugar Land, TX

Timothy Webb Construction

6326 Main St
Hitchcock, TX
I am a general contractor who strives to make his customers happy, which has resulted in many...

TURNER HARDWARE & IND SUPLS

11730 HEMPSTEAD RD
Houston, TX
Turner hardware has been in business since 1950 and is now one of houston's largest...

Valve Source

4115 Greenbriar Dr
Stafford, TX
Additional dba - valve source inc.

Vampire Professional Tools International

47 Peters Canyon Rd
Irvine, CA
Vampire tools international, inc. is a supplier of high quality, precision hand tools which...

Zander Homes

P.O. Box 3453
Humble, TX
Houston's premiere new home builder, build on your lot home builder. green homebuilder. ...
Kemah Zip Codes

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