Katy Plumbers

in Katy, TX

Plumbing Reviews in Katy

C

Rating
Background they had installed a new water heater (40
to 50
) in
2013. We were told this would meet code. As a result of the upgrade the water heater vent on the roof was displaced & we were told to contact a roofer to repair. We did not opt to contact a roofer for repairs. We were of the opinion that they should have been responsibe for proper vent fitting.
In May of 2014 our water heater quit working. We did receive a prompt call & initial assessment visit from
, the owner. A part needed to be ordered. The promises of call backs were unsatisfactory. We initiated the followups since the expectations of timelines were not being met. The opinion of Lifeline was the roof
's integrity caused the burners to malfunction. Given the fact they caused the root problem we would have expected a better level of service.


- Mary Ann A.
A

Rating
and their team were great. Always answered calls and prompt to return calls. Arrived at our home when they said that they would. Pricing was great for the job. They did excellent work and we would recommend them to anyone!
- Miranda R.

Katy Plumbing Articles

Plumbing reviews in Katy

A

Rating
The service technician was courteous. and very professional. He showed me some
Katy Plumbers Provider Name Locked
routine maintenance tips, and completed the job in less than one hour.
- TERRY F.
A

Rating
Very nice lady took my details over the phone. Was able to come to my house when I was free. Got call ahead of time to let me know when they would be arriving. Got email also with picture of the person coming.
Katy Plumbers Provider Name Locked
and
Katy Plumbers Provider Name Locked
arrived and examined my shower. Gave me the price to fix it which I agreed to. Got to work and finished the job very quickly. Both men were smartly dressed and polite. Wore covers over their shoes when in my house. Would definitely use again!
- Jacqueline T.
A

Rating
We had to replace the 30 year old water faucets in the laundry room.
Katy Plumbers Provider Name Locked
gave us an estimate over the phone of $225. When the plumber came today, the job was much more involved than just a straight forward replacement. The plumber consulted
Katy Plumbers Provider Name Locked
over the phone, and they came up with a solution, and still charged us $225.
We have used
Katy Plumbers Provider Name Locked
several times before, and will continue to do so.
- Nancy H.
A

Rating
We called a 24 hour line late on Sunday night for a running toilet that we could not get water turned off for. Was told no appointments for Mon. but would call if any cancellations. They called us back early on Mon. morning and said someone could come out and would be there shortly.
Katy Plumbers Provider Name Locked
G. and his assistant showed up about 30 min later.
Katy Plumbers Provider Name Locked
looked at the toilet and said a total rebuild would be necessary, as well as a new angle stop. The water would not turn off at the angle stop so he went out to shut off the water at the valve outside. Turns out that one would not work either, so he had to turn off the water at the meter. While assistant started working on toilet,
Katy Plumbers Provider Name Locked
started a whole house safety inspection. While doing the safety inspection he showed me things that needed to be addressed at some point but not putting any pressure on me to have him do it at the time. I did have him fix a slow draining bathtub and change out a
Katy Plumbers Provider Name Locked
on the water heater that was causing water to come out brown. When the work was done we sat down at the kitchen table and he went over all work that was done and the price. He also went over things that were pointed out in inspection and gave me prices if we decided to have the work done. He also went over the USA Program they offer for discounted work and we thought it was such a good deal, we signed up for the program. Over all it was one of the best experiences I've ever had with a plumbing company. They put on booties when they entered the house and the work was done quickly and efficiently. All areas were clean when they left and we got a one year warranty on parts and labor.
Katy Plumbers Provider Name Locked
was very knowledgeable and explained things thoroughly. I would recommend this company especially
Katy Plumbers Provider Name Locked
G. To any of my family or friends. I will request
Katy Plumbers Provider Name Locked
on all other services needed. Thank You for a totally stress free experience.
- DONNA H.
B

Rating
I don't have a problem with the work they do, unfortunately they are like a lot of contractors in this city who think their time is more valuable than the customers they are serving. Following the arrival to install their machine broke down. They stated they would be back the next day to complete the job. I called them trying to get a time for them to arrive but they seemed to have difficulty giving me a time. I pushed them as my wife had to take time off work to be there, the answer I got was that they are in the service business and could not give me an exact time. I am also in the service business in a consulting role and if I treated my clients like this they would soon become ex clients. The quality of the work was good otherwise I would have given them a C rating, my advice is you need to do a better job of planning and scheduling your jobs.
- Paul G.
A

Rating
After looking at the quality of their work on the outdoor faucets, and the new shut-off valve, I asked for a quote to install a new water heater with a new drain line from the utility room through to the back yard. They gave me the quote and the next day had the new Rheem Water Heater, and drain line installed.
- Barry C.
F

Rating
I scheduled this work with
Katy Plumbers Provider Name Locked
for Friday 6/20 between noon and 4pm. I received a call from
Katy Plumbers Provider Name Locked
at 4:10 saying he was sorry the installers were running late but the inventory truck was on its way and the installers were right behind the truck; they would be there within 20 minutes. At 5:00 I called to report neither the truck nor the installers had arrived. At 6:00, I called again to tell
Katy Plumbers Provider Name Locked
the inventory guy had dropped off the water heater, but no signs of the installers. They arrived at 6:30. I told them I have to leave my house by 7:30 b/c of a previous engagement and
Katy Plumbers Provider Name Locked
should have offered to send an installer in the morning of set up another time. The installer said I wasn't on his schedule and agreed offering to return first thing on Saturday morning. He told me he would be there at 8:30 am - we agreed and he left. Saturday morning no one showed up, no one called. I called
Katy Plumbers Provider Name Locked
at
Katy Plumbers Provider Name Locked
and received no response. I left a message and called again Monday morning to no avail. Still no one has returned my call.

- Caroline S.
A

Rating
They were in and out, everything done, in less than 1 hour. I signed up for a maintenance plan, very cheap, that will give me discounts on future service and they will inspect all my pipes and drains for upcoming or future issues so they can be caught before they turn into bigger issues. Very happy. They even gave me a referral for a new a/c company. I will definitely use them again :):):)
- Laura R.
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