Katy Plumbers

in Katy, TX

Plumbing Reviews in Katy


Very professional, very clean with clean up. Made sure all of the toilets were fully working and they put them back to working order which the other company we used did not.. they now work like they are brand new. I would use them again. I called and they were here within an hour.
- ruthanna C.

.The tech, who was friendly and professional arrived on Thursday did a complete inspections of my plumbing and hot water heater. He showed me the good things with the plumbing and explained why they were doing well. He showed me the problems with the hot water heater and took pictures, explained what equipment I had and exactly what their company would do and the equipment they could install. No high pressure.
Because this was unexpected I needed to finance my purchase. The gentleman from
's office was helpful and thorough and it only to a few second to get the financing and schedule the service.
The journeyman and his assistant arrived on time and completed the work within the expected time. Upon completion of the install, I was shown the new water heater and he took the time to explain exactly what they did and pointing out where the sealant that was added to the flue pipe and the heater aliened to the pipe.
Overall this was an excellent experience and I plan to use this company in the future with electrical installations in upgrading the interior of my home as well as utilizing their other services when needed. I came away from this experience confident the job was done right and that the equipment was top of the line.
- Marsha D.

Katy Plumbing Articles

Plumbing reviews in Katy


Background they had installed a new water heater (40
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to 50
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) in
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2013. We were told this would meet code. As a result of the upgrade the water heater vent on the roof was displaced & we were told to contact a roofer to repair. We did not opt to contact a roofer for repairs. We were of the opinion that they should have been responsibe for proper vent fitting.
In May of 2014 our water heater quit working. We did receive a prompt call & initial assessment visit from
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, the owner. A part needed to be ordered. The promises of call backs were unsatisfactory. We initiated the followups since the expectations of timelines were not being met. The opinion of Lifeline was the roof
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's integrity caused the burners to malfunction. Given the fact they caused the root problem we would have expected a better level of service.

- Mary Ann A.

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and their team were great. Always answered calls and prompt to return calls. Arrived at our home when they said that they would. Pricing was great for the job. They did excellent work and we would recommend them to anyone!
- Miranda R.

The service technician was courteous. and very professional. He showed me some
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routine maintenance tips, and completed the job in less than one hour.

Very nice lady took my details over the phone. Was able to come to my house when I was free. Got call ahead of time to let me know when they would be arriving. Got email also with picture of the person coming.
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arrived and examined my shower. Gave me the price to fix it which I agreed to. Got to work and finished the job very quickly. Both men were smartly dressed and polite. Wore covers over their shoes when in my house. Would definitely use again!
- Jacqueline T.

We had to replace the 30 year old water faucets in the laundry room.
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gave us an estimate over the phone of $225. When the plumber came today, the job was much more involved than just a straight forward replacement. The plumber consulted
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over the phone, and they came up with a solution, and still charged us $225.
We have used
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several times before, and will continue to do so.
- Nancy H.

We called a 24 hour line late on Sunday night for a running toilet that we could not get water turned off for. Was told no appointments for Mon. but would call if any cancellations. They called us back early on Mon. morning and said someone could come out and would be there shortly.
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G. and his assistant showed up about 30 min later.
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looked at the toilet and said a total rebuild would be necessary, as well as a new angle stop. The water would not turn off at the angle stop so he went out to shut off the water at the valve outside. Turns out that one would not work either, so he had to turn off the water at the meter. While assistant started working on toilet,
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started a whole house safety inspection. While doing the safety inspection he showed me things that needed to be addressed at some point but not putting any pressure on me to have him do it at the time. I did have him fix a slow draining bathtub and change out a
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on the water heater that was causing water to come out brown. When the work was done we sat down at the kitchen table and he went over all work that was done and the price. He also went over things that were pointed out in inspection and gave me prices if we decided to have the work done. He also went over the USA Program they offer for discounted work and we thought it was such a good deal, we signed up for the program. Over all it was one of the best experiences I've ever had with a plumbing company. They put on booties when they entered the house and the work was done quickly and efficiently. All areas were clean when they left and we got a one year warranty on parts and labor.
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was very knowledgeable and explained things thoroughly. I would recommend this company especially
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G. To any of my family or friends. I will request
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on all other services needed. Thank You for a totally stress free experience.

I don't have a problem with the work they do, unfortunately they are like a lot of contractors in this city who think their time is more valuable than the customers they are serving. Following the arrival to install their machine broke down. They stated they would be back the next day to complete the job. I called them trying to get a time for them to arrive but they seemed to have difficulty giving me a time. I pushed them as my wife had to take time off work to be there, the answer I got was that they are in the service business and could not give me an exact time. I am also in the service business in a consulting role and if I treated my clients like this they would soon become ex clients. The quality of the work was good otherwise I would have given them a C rating, my advice is you need to do a better job of planning and scheduling your jobs.
- Paul G.

After looking at the quality of their work on the outdoor faucets, and the new shut-off valve, I asked for a quote to install a new water heater with a new drain line from the utility room through to the back yard. They gave me the quote and the next day had the new Rheem Water Heater, and drain line installed.
- Barry C.
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