Katy Air Duct Cleaners

in Katy, TX

Air Duct Cleaning Reviews in Katy

C

Rating
I thought I purchased a package for air duct cleaning and dryer filter cleaning, but I guess I just paid or an inspection b/c it cost me 1800.00 tohave the air ducts cleaned b/c they found mold and doubled the cost b/c I have 2 units(up and downstairs). This is a "foot in the door" scam. My neighbor paid $750 for the same service. I know there was mold in my air ducts-I've cleaned the vents myself, so I've seen some of it. I should have done my homework but the scare tactics worked.
- Caroline S.
A

Rating
The job went very well. They were very professional and did the work they had agreed to do. They provided some good hints on how to keep the vents clean and provided information of additional products to consider, without being too pushy trying to sell something else.
- German M.

Katy Air Duct Cleaning Articles

Air Duct Cleaning reviews in Katy

C

Rating
The tech said our vents were clean and didn't need cleaning. He only cleaned one vent. Our house was full of dust when he left.
Cleaned dryer vent but tried to say they should charge more because it was really clogged.

- kimberly K.
A

Rating


As it turned out, due to some problems with my air conditioner a few months ago, they found mold growing in three of the ducts which required extra steps to sanitize and
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the mold. They applied solutions to
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the mold and kept me informed along the way. There was extra expense due to the mold but I was very glad I called because this could have caused health problems for me and my family. As they finished each duct, they cleaned the surrounding area, including the floors. They were respectful of my belongings and made sure to put the furniture back in place as soon as they were finished with each area and left my home nice and tidy. My home smells fresh and clean. I will definitely use
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again and have already called family and friends to tell them about the great service and value provided.
- Deana W.
A

Rating
I had this done because we had completed some home renovations and I hate dusting. Little did I know that the unit had mold growing around the ducts that left the box thing in the attic. it was gross and they took me up there to see it. They offered to take a pic with their cell phone to show me but I went to attic to see. YUCK! They cleaned the mold and disinfected it. Well worth the money. They were very professional and didn't find any leaks or anything else wrong with unit. I will have them back yearly!

- Angie H.
A

Rating
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was on time (actually a little early). They were fast and professional. They do up-charge a lot for individual services, so watch out for all the extras (113 with a coupon for two units went up to $600+ pretty quickly). I'd recommend to avoid getting the UV light installed as it is pretty pricey and the general consensus is that they offer limited improvements.
The antimicrobial spray wasn't too bad and has an orange odor that they said would dissipate after a few hours. The process will mix up a lot of dust (even with the negative air suction), so I'd recommend anyone who has asthma plan on keeping out of the house for a few hours while the work is in progress.
Overall a really professional company. Would highly recommend.
- Alexander V.
F

Rating
They only went into the attic and cleaned out the vents supposedly. They said I had mold in there and showed me. I saw some markings there, but not sure what the heck mold looks like. From there the upselling began. It would cost upwards of $1900 to have them clean out the mold. The guy seemed nice, but they didn't clean any of the returns in the house, they just spent about 30 minutes or so in the attic and that was that. They gave us two free services because we basically used two coupons (one for each unit). The guys cleaned our dryer vent but did a crappy job of putting it back. We were supposed to have a free AC checkup too, but the guy never showed up for the appointment. I'm not really sure if they even cleaned anything, so I'm just going to
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Angies List for another contractor instead of relying on too-good-to-be-true coupons! I feel like I paid $120 for two guys to come and sit in my attic for 30 minutes. Awesome.
- Eric G.
A

Rating
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was running a special on Angie's list to clean ac ducts and dryer vent for $ 199. I thought this was a great price, but when the technician arrived, he informed me the that the price price would double to clean all of my vents. (I have two ac units in a two-storied house, about 2700 square feet,) I decided to go ahead with it. Then, they found the beginning of mold where my ac units come together (another $250). Plus the outside dryer vent was also stopped up (another $99). I felt like they did a thorough job, but I got roped into paying way more than I planned to pay! The advertised special seemed deceptive because it did not cover everything that I thought it would.
- Kathleen E.
D

Rating
We bought the air duct cleaning as an Angie's List special so we didn't have to pay too much. Should have read the fine print, however, because the deal only included one unit and we have two. He basically came with a shop vac strapped to his back and only went into the attic.We have had our air ducts cleaned before with a different company, and they went around the house and took off vent covers to clean out each one.
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did not do this. We did not feel that the vents were any cleaner and were extremely dissapointed. We will not be using them again.
- Jeffery A.
D

Rating
I noted that
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had mostly ?A?s? on Angie?s list. My mistake was not to have read the members? reviews. I scheduled the
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& vent cleaning the day before we were expecting asthmatic overnight guests in our home. As it turned out, we were all sick for 2 weeks after All Duct
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cleaned our vents, probably due to the ashy dust left on every cranny & crevice. The old filter was not replaced as promised, but yes, the vents were cleaned.
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?s website as well as their phone conversation purposely mislead their customer with the presented cost. They definitely indicate: ?only $199?, for a list of services: (as above listed). When later reading the other Angie?s List reviews, I discovered that other members like myself had hired them under the same
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that it would cost ?$199 plus perhaps some minor incidentals?. No where was I expecting the $770! Apparently, this also happened to other Angie's members.
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, the owner, arrived with 3 other men. One was his son-in-law ( good worker) and the other two spoke little English.
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's nature is very talkative and jubilant. The first words out of
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's mouth were that they?d be four of them for lunch. Are we expected to serve workers their meals? Three large pizzas were $70. Their estimate over the phone was 2-3 hours. They stayed over 6. As the other 3 men immediately started going through the house, I went with them.
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?s job seemed to be to sit down with my husband & heavily pad on what
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termed were the ?necessary extras?. His manner was very like a bull-dozer. He added: $75 for additional vents over ten, $129 for coil cleaning, $65 for ?sealer?, $50 for the sanitizer, & $50 for the dryer vent cleaning. I only heard part of the conversation, but indicated I didn?t want the dryer done.
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insisted, and then said he?d ?do the dryer vent for free.? He demanded we buy his ?special filter for only $15? (He didn?t indicate it was really $140 to include $29 for the one-time purchase of the frame & a minimum purchase of 6 filters to get the "free" one ? all this plus $8.63 tax plus $12 shipping). We were under the impression
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would install the free filter as stated on their website at that time, but he didn?t bring the ?free? filter with him. Instead, he promised they?d arrive (with the purchase of the set of six) in a day or two. After missing twice promised delivery dates, they arrived 2 weeks late.
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said it didn't matter b/c we could use our ?old? filter b/c
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had ?cleaned it?. However, for the next two weeks, our house guests, my husband and I had respiratory problems, maybe the ashy debris, maybe the old filter. Expecting a bill close to the $199 as said on the phone & website, I didn?t know the total bill until after they were paid and my husband told me it was $700! Plus the additional $70 out of pocket on pizza!
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also DID NOT HONOR ANGIE?S COUPON that I printed out and gave to him as he was writing the bill. He held it and stared at it for a very long time, set it down, and didn?t include it in the final bill.
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charged tax on the already taxed filters, so it was tax on tax. Very inefficient. When speaking to
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on the phone some days later to say that the filters still hadn?t arrived for the second missed date, I said that the Angie?s $50-off coupon I had given him on the service day had not been honored. He said it was because we had had the dryer done (the dryer I had said I didn?t want done).
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is a fast double-talker who grinds you down by interrupting, repeating, and tediously insisting on he wants, all of course with a cheerful smile. He simply wears you out. The filters finally arrived 2 weeks late and we installed the one filter in the frame. The frame, clearly labeled as ?20x30?, was obviously too small for our intake opening. It stayed in place, but the about ?? clearance on all four sides made the air-conditioner give off a loud whistling or siren sound whenever the fan was running. It awoke us with a jump throughout the night, until we finally drove to the store to purchase a normal filter. The delivery box also contained an inadequately short strip of sealer tape which I assume was to plug the gap.
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with door sealer strips as well as reinstalling the frame every time the filter is changed is hardly practical. I called the filter supply house AFM where
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actually ?argued? that they make them smaller to be sure they will fit. I asked why label them 20x30? when they are 19 ? x 29 ??? She spent a very long time saying why we HAD TO KEEP the noisy filters and that they planned to make them a lot smaller than the vent hole. I told her that thirty years of previously purchased filters for our home have always fit the intake opening perfectly. After many times repeating I did not want these screeching, noisy, inconvenient filters, she said she?d refund the cost but not the tax, shipping & handling (which came to an additional $20.63). I asked to speak to the manager. She said she was. I said other stores refund cost plus tax of a returned item & it was illegal for her to keep it. I asked why she would keep my money for something her company misrepresented, misjudged, and mis-manufactured. Only then she agreed to refund my full cost of $139.63. She said to reseal it & place it outdoors, that a UPS truck would pick it up today. I left it outside for two days, but no truck ever came. The third day it rained and I brought it in. I called
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to tell him about the filters not fitting. He invited himself over to ?make them fit?. I said no, but he, as is his way, did not seem to know the meaning of ?no.? He tediously insisted until I finally had to bluntly state that I did not want him in my house again. I did not tell him that my husband was out of town & I felt very uncomfortable with him in my house. Then
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called again that she had never called the UPS afterall and, after obviously talking to
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, insisted that
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come back to my house to pick up the filters, that it would cost her too much in shipping fees. I had to refuse again. She said I should just pay the shipping fees to avoid these problems. Finally, on the 5th day, the UPS driver just picked up the return package. When I asked, he said it would cost the owner about $3 shipping. These people do not appear to be honest. I still await the $140 refund for the faulty filters. Good things are that surprisingly the dryer does work better. After getting rid of most of the debris that they spread, our breathing is finally better, albeit with the store bought filter. We still cough and sneeze whenever something in our two little-used storage bedrooms needs moving because the ash-like debris from the vents settled over everything and their small sheets did little to protect and were sloppily removed. (Credit be due to the son-in-law who was careful, but the other workers didn't spread nor pick up their "cover" sheets adequately. One Hspanic worker personally locked himself in our guest bathroom for over an hour while he was here. Embarrassingly, it was our house guests that noticed he had failed to clean up the toilet. We had had the house professionally cleaned (except the storage bedrooms) two days prior. Mistake. Would I have them again? I normally
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?t swear, but it's, ?H***, no!? I am so angry about the deceptively padded prices, Angie?s coupon, tax on tax & filter saga that I definitely would not. I would go with a company that is more upfront with what they plan to bill us before they enter your home. And, above all, I would first read & heed Angie?s List members? reviews!
- NANCY W.
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Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

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