was great to work with, he was very responsive and returned my calls/text promptly. He even came back out to cut more carpet when the foundation workers said enough wasn't removed. He did an excellent job replacing the carpet ...more and even fixed another spot in our entry way that was needing a repair at no additional cost! Great to work with I would highly recommend him for any flooring job! A++ "
Rated Review by ANDREW H.
"A man came out to measure my house for carpet. He assured me that the installers they used were professional, bonded, and insured who were not only installing my carpet, but moving extremely delicate items. I told him that this was the only real condition ...more that I had for the install. When he informed me that I, "might want to move some of the delicate items" myself, I informed him that if the installers were not insured, bonded, and professional, I didn't want them in my house. He not only assured me that they were insured and bonded, he told me that they were guaranteed for two years. He took my credit card number, told me that half of the total would be charged in advance, and half when they installed the carpet. Only later on did I realize that he had charged me the whole price of the installation. At this point I reviewed the unsigned invoice, and noted that virtually everything the man had told me concerning the "insured", "bonded", "professional" installers was a complete lie. I also realized that they inserted, completely without informing the consumer, the right to charge a "restocking fee" of almost a thousand dollars. I contacted the store immediately, telling them that as far as I was concerned, not only had they baited and switched me, they also, without authorization, charged several thousand dollars to my credit card. The general manager, who told me he was the majority stockholder in the company, told me that they routinely charge the full amount of the purchase at the time of order, that I was making a mountain out of a molehill, that the better business bureau was not going to do anything about it, nor my credit card company, and that he would, charge, "whatever he needed to", because he had my credit card. I informed him that I was extremely unhappy with the bait and switch, was not informed of the restocking fee, and would take him to court if I had to. He said, "Either way, you're still paying the restocking fee". This is, as far as I am concerned, theft by deception, and if needs be I will treat it as such. That they charged me the full amount without my express authorization is also a form of theft."
Do Your Research— Join to read ratings and reviews from real customers.
Thinking of replacing your carpeting? Angie Hicks explains carpet dyeing and provides the pros and cons of dyeing versus carpet replacement.
Angie's List In The Press
Irving Carpet Installers Reviews
Gates walked off the job after receiving $1200 and has not done 1/2 of the work. He refuses to return my calls. The address on the contract is not valid/outdated by over a year. What was to be a 2 week job, turned into a nightmare quickly with excuses of why he wasn't going to be there or being late or leaving for hours, ...more working only partial days or did not show up at all. His child had 102 temp on several occasions and he even brought her to my house. He brought his father in to work and his father did most of the work that was done. Then
went to the next client. There were quality of work issues that had to be addressed; did not clean up well. The bathtub I wanted done first he never completed and it is not usable. He did the easy work and then bailed. This has been such a negative stressful experience.
was very defensive claiming I was his first customer who didn't trust him. He wanted the keys to my home.
"All telephone and personal contacts were courteous, professional, and timely. Value received was exceptional. He returned everything that had to be moved to its original location, and was very careful with some antique, delicate furniture and a baby grand piano. In sum, it was a pleasure doing business, and the results are excellent."
"Everything went great. They were very professional and responsive to request for estimate.
provided excellent customer service. They scheduled quickly, gave an excellent price, and the installation actually was done a day early. The installers stayed on task and even worked through lunch to complete ...more the job. Cleanup was very nice!"
"They let me bring home larger samples of carpeting and keep it for several days which gave me more time to imagine how it would look in my house, in daylight and artificial light. I appreciated this very much.
The installers were prompt and professional.
Good prices, good people. A good company to work with, ."
"They returned my call in a reasonable amount of time and scheduled an appointment just a few days out.
repaired carpet wrinkles in my upstairs hallway and some adjacent bedrooms. While he was there he fixed a couple of squeaky spots in the floor for me. He was very professional, did an excellent job, and was very patient with ...more me while I asked questions. HIGHLY recommended. "
Grabeel came by and took measurements for carpet and flooring installation - he did not email or call me with the price/estimate. Even if he determined the job was too small, he showed lack of courtesy and professionalism by just blowing the situation off and not contacting me. I would not recommend him/his company to anyone.