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Top Rated Cable Tv Providers

7

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A
"The afternoon of the day I called, Anatoly came to my home and quickly diagnosed that the power supply had blown - even had me look at the blackened board where" a resistor/transistor (I dunno) had blown away. He had the replacement power supply in his truck, swapped it out and all was well. He then helped me carry the TV upstairs & offered to get it working with my DirecTV. He got the job done quickly and well below his telephone estimate. If you're in the Jacksonville area, you'd be nuts to call anyone else. He knows his stuff & comes prepared. Another great example of the value of Angie's List.

-William C.

A
"Very professional crew; extremely meticulous. Did a great job on the work and walked me through all the decisions I needed to make. I felt they pushed the up-charges" hard, but otherwise I was extremely happy with the experience and end product.

-Tim G.

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Local Articles in Helotes

Cable and satellite TV

The variety of home entertainment options continues to increase as stations are added and TV technology advances. It's important to do your homework before choosing a television service provider.

Cutting cable costs by streaming TV and movies

More consumers are cutting the cord for cable TV services and switching to streaming movies and TV shows from the Internet and content services like Netflix and Hulu. One group estimates that as many as 3.56 million Americans will make the switch in 2012 alone.

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Contractors say homeowners with this trait are the most satisfied with home improvement projects.

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Consider your home's layout to decide if an existing space can be converted into a game room or if you'll need to add on.

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Internet, TV and phone services are some of the most complained about categories on Angie's List, but experts say patience and persistence pay off when dealing with telecommunications providers.

Angie's List member Ray Lattof says he's often frustrated with charges from his phone provider. (Photo by Chantal Lawrie)
Internet Service, TV Service - Cable, TV Service - Satellite, Phone Service - Cellular, Phone Service - Landline

TV, cable, phone and Internet services consistently rank as some of Angie's List most complained about categories - here are five tips to beat poor customer service.

Angie's Answers

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Hello, this is Kyle K from the Member Care Department.

It sounds like you'll need the services of a handyman.  After you've signed in to www.angieslist.com, try searching "Handymen" using the "Search the List" tab in the main green navigation bar.
 
If you would like to see some Angie's List search results for handymen in your area in this forum, please let me know by responding in line with this Q&A by submitting a new answer.
 
You can also reach us at memberservices@angieslist.com or toll-free at 1-866-783-2980 to speak with a live representative. Our call center hours are Monday through Friday 8:30 am-8:15 pm Eastern Time or Saturday from 8:30 am-3:00 pm ET.

Thanks for writing! - Kyle K
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Cable Tv Service reviews in Helotes

C

Rating
We bought a new house and requested that
Helotes Cable Tv Providers Provider Name Locked
come out and install both cable TV and internet. On the date of install a man came out and stated he could not install and it would take approximately 2 weeks to 6 months to get our services installed. We scheduled another appt and the same thing happened again. This went on for nearly 4 months. Finally after fighting with them for an install and endless excuses for why they couldn't install, and offensive comments on the part of their customer service we decided to go with another provider. The day after the other provider installed they called and said they were coming out to install. Eventually, the other provider quit offering the services we required at the price we were wanting so we went to
Helotes Cable Tv Providers Provider Name Locked
again. They were able to install but the man was unprofessional and talked negatively about
Helotes Cable Tv Providers Provider Name Locked
. He even made us install part of our services ourself because he was "running out of time". Eventually we had to have another tech come out to fix what he neglected to do. We have frequent outages of our cable and internet and they "can't figure out why". Not very customer oriented
- Emily C.
B

Rating
Internet offers the best service that I can find. Cable TV is a monopoly. Landline phone is the cheapest but doesn't operate when power is out. I may end landline at some point. To the extent I have needed it, their repair service has been excellent. As there are few alternates where I live, I would recommend them over Verizon DSL and landline.
- William K.
A

Rating
they were on time (2 hour window ) even a bit earlier but they called first.,they did the installation and tested all the equipment ( tv, phone internet, dvr , remote controls. ALL in the 2 hour window
- Andre S.
F

Rating
In September my bill was $156, the next month it went up to $184, then I called and they were supposed to reduce the amount because I was "a loyal customer." My bill today, in February, and they upped my charge again. They also keep charging me for 6 TVs - I do not have 6 TV's. I called the main office and they have not yet gotten my bill corrected. The local company is not very helpful only the main office.
- Ellen W.
B

Rating
I was trying to decide who to go with and Angie’s List didn’t have a lot of good information. In fact nobody did. I just went with whoever had the fastest internet available. The service call was free, but the service itself costs about $145 monthly and that includes internet and premium services also. Their customer service is fine. They solved the problem itself. They come when they say they’re going to on a certain day within a window of time. The people are good but the system isn’t that great. They are way too expensive.
- Theodore S.
D

Rating
The installer was fine at his job (but wanted me to call him directly instead of calling
Helotes Cable Tv Providers Provider Name Locked
in case of trouble in the future. I get it. I know why he would want that. But no). Everything else, every other customer service interaction, has been exactly as bad as
Helotes Cable Tv Providers Provider Name Locked
's abysmal and well-deserved terrible reputation would lead you to expect. They love passing the customer from one agent to the next: I got hung up on and/or transferred by two separate people before I finally got someone to do what was needed one of the many times I've had to call to get something fixed. Just got my first bill, which included $140 for a service I cancelled weeks ago and never used. The latest customer service guy I spoke to claims he's removed it, but a lot of claims from
Helotes Cable Tv Providers Provider Name Locked
agents have proved to be false in the past month (We spelled your name wrong on your initial order? Too bad, you have to go in person to a
Helotes Cable Tv Providers Provider Name Locked
office to have it changed. The next week, a different agent I speak to on the phone fixes it on the spot. And that's just one example of many).
In short, incompetent staff that doesn't care (and I imagine they're paid nowhere near enough to care at all). If you are stuck with
Helotes Cable Tv Providers Provider Name Locked
, never, ever, EVER use their online chat service, is my advice. Like, ever. You may get tossed around from agent to agent on the phone, but it'll still be better than "
Helotes Cable Tv Providers Provider Name Locked
" the know-nothing agent at the other end of the chat.
I have no other option for cable or Internet in my current location. Otherwise I never would have chosen
Helotes Cable Tv Providers Provider Name Locked
, which is exactly as useless as I expected. The only reason I don't give them flat-out across-the-board F's is that the actual cable and Internet service seems to be good. I indicated I'd use them again, but that's because, again, sometimes you have no other option. If I did, the answer would be H***, NO.
- Karen F.
B

Rating
I changed the TV service because of increasing prices, but I kept the land line phone and Internet. Even when they dropped the price, they dropped it from the raised price, not the previous one.
- Nathan F.
A

Rating
I know others have had issues, but I've had nothing but positive experiences with TWC. I've been using them since I moved to the area about 20 yrs ago. Yes, I'd rather pay less than what I do for services, but their customer service has always been great for me (& it's the primary reason I've stayed with them). Very rarely have I had connectivity or cable issues, but they've been responsive & professional when I have.
- M R L.

All Cable Tv Providers in Helotes, TX

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A D S Audio Video Designs

16102 University Oak
San Antonio

AK Security Solutions

29720 Quinkert St

AK Utilities

310 Morton St
Richmond

AT&T

Lumberton

AT&T INC

San Antonio

Cerebral Communications

8722 Cinnamon Creek Dr
San Antonio

CGS Co

319 Goodrich
San Antonio

Charter Communications San Antonio

11711 Wall Street
San Antonio

Comcast San Antonio

218 Produce Row

Computer System Intelligence

9023 Huebner Rd
San Antonio

DIRECTV

98 W Crockett St
San Antonio

DIRECTV Retailer - BigDigital

1202 Evans Rd
San Antonio

Directv San Antonio

101-199 Trevino St

Directv Seguin

403 South River Street
Seguin

Dish Network San Antonio

250 S Alamo St
San Antonio

DSL San Antonio

San Antonio

GRANDE COMMUNICATIONS

401 Carleson Circle
San Marcos

LONE STAR MULTISERVICES

16535 Crested Butte St
San Antonio

M&J Media

New Braunfels

Maestro Integrations

2213 Clover Ridge Dr
Cedar Park

Mimi's Audio Video

446 Stable Vista
San Antonio

Rivercity Satellite

1615 Sixpence
San Antonio

san antonio satellite systems

10119 shady meadows
San Antonio

Time Warner Cable San Antonio

5774 Ray Ellison Blvd
San Antonio

Time Warner Cable LaCoste

15792 Uvalde Street
La Coste

Time Warner Cable New Braunfels

148 S Castell Ave
New Braunfels

Time Warner Cable San Antonio

12001 Wetmore Road
San Antonio

Time Warner Cable San Antonio

900 Arion Pkwy # 101
San Antonio

Time Warner Cable San Antonio

70 Northeast Loop 410 # 900
San Antonio

Time Warner Cable San Antonio

244 W Houston St
San Antonio

Time Warner Cable San Antonio

438 Northwest Loop 410 #103
San Antonio

Time Warner Cable Seguin

111 E Gonzales St
Seguin

Time Warner Cable Universal City

621 Pat Booker Rd
Universal City

Time Warner San Antonio

8121 Callaghan Road,
San Antonio

TR Audio and Visual

8614 Limpkin Ct.
San Antonio

TV Wall Mount Proz

11501 Braesview
San Antonio

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