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Grand Prairie Flooring Installers Reviews
All the folks from YCs along with their subs treated me & my home with respect. (I had friends telling me that I was not having the "normal" renovation experience. No tears or headaches. No rude behavior. No
I need to mention the 2 YCS employees that I worked with the most...
I like to plan things and know what to expect - and this did not go as planned - THEN the installer said there was a problem with the toilet and it wasn't his problem - the problem was that once you install a floor that is taller then the previous one, of course you are going to need spacers to make it right. I called the company again and they sent their handyman out to fix it otherwise they were telling me I would have to wait until Monday and this is Saturday!!
Their handyman came out and did fix it and did answer my questions as the installers could not communicate with their limited English!! He reassured me that the install was done correctly and I asked him about sealing the grout and what I needed to do.
WHY don't they provide you with the sealant and an information sheet? NO - I will have to go to Home Depot tomorrow and get the sealant and a sponge to clean the tile twice before applying the sealant. What if I didn't know enough to ask? I would end up with stained grout.
I had used this place before to install 4 rooms of carpet and they had measured for another bathroom and another room for carpet plus I have a third bathroom and kitchen that needs to be done - but not by them!! I will get a company that doesn't make the customer crazy during the process!!
I called Lumber Liquadators who requested pictures. I sent pictures, they agreed that it was the wrong color pieces. I gave them the product number and batch from the packaging and they said they would find a match. That was Feb. 27. I rode over to the store to be assured they were looking for a match. On March 2 I called again. On March 4 I called again and was told I would have to pay for a new batch of board to correct the situation. I replied it was not my intention to spend another $200 to correct the mistake
someone had made (in all fairness, the installer didn't notice the difference in shades of wood???). I called again on/about March 7 and was told that they hadn't forgotten and was still looking into it. The matter of me buying more product came up again. Today,
March 12 my husband called and was told they were going to have to find out from the installer what was going on. We were given the corporate number and called today when we were told "We'll have to email someone and get back to you." At NO time has
put the moulding back. It has been 2 weeks and no resolution has ever been suggested. It looks fabulous where it is correct and horrible where they stuck in odd pieces.
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