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Garland Sewer Services Reviews
Early on a Monday morning after moving into our new residence over the weekend my son had just taken a shower in the guest bath and my wife started shouting from the master bathroom that things were overflowing. urgency and frustration in my voice. They got the clog undone. Unfortunately, very early the next morning we had the same issue arise. Again, I called first thing and they were out first thing. This time it was a different part of the line that had an issue. They cleaned the line out and we haven't had a problem since.
There was no additional charge for the second trip. They also gave me some advice on how to prevent a recurrence and showed me what I could to mitigate the problem should it happen again. They were very helpful and the guys were pleasant and knowledgeable. I already have a few alterations I want to make to the bathroom and plan to have them do the work.
This is a top notch, ethical company. don't hesitate to call them if you need help."
They ran a snake on two incidents through the cleanout for temporary
relief, but within two days of each service the toilets and tub back
flowed again. First two times plumber cleared a lot of blockage from
the lines. The third time was fairly clear as stated by the plumbers
phone person. They just don't know what the problem is.
I am forced to seek someone else.
The plumber came out on Friday but couldn't get the snake past a certain point so they came back out on Monday with a camera to inspect the pipe. They said they found the blockage approximately 18 feet in and showed my wife where in the house the problem was. However, they never showed her any pictures and we never received any written documentation other than the estimate on how much the repair cost would be.
Based on the verbal explanation of the repair, I'm not upset about the quote but I would have liked to have gotten a little more formal documentation on the discovery of the problem. As it stands now, if I were to request quotes from other plumbers (which I have), they will not take my word for the problem and are going to charge me for another camera run.
So, I'm going to have to go rent a camera to confirm what was seen (approximately $150 rental) and probably go ahead and spend another $100 on renting a heavy duty 3/4 sewer snake with a saw tooth blade to see if I can cut through the blockage that I suspect is the problem and not an actual collapsed pipe.
However, within a couple of days things slowly deteriorated to what they had been when I first called. Something was clearly up. Again I called and they had a crew out in short order. Apparently, there had been one clog closer to the house, which they removed and further down the drain, close to where the sewer line connects to the city sewer there was another clog. So, they got rid of the second blockage and didn't charge me for the second call.
> This is clearly a company dedicated to quality and doing things right.
> The fact there was no charge for the second call proves that they stand behind their work.
> The staff that came out were knowledgeable, courteous, clean and efficient.
> This is the kind of service you could routinely expect at one point in time it's rare to find this level of care these days.
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Fort Worth, TX