Galveston Carpet Installers

in Galveston, TX

Carpet Installation Reviews in Galveston

B

Rating
Went to store and selected carpet on a Saturday; was an excellent experience. No pressure, and found exactly what we were looking for. Installation promised for following day with notification that installers would call same evening as order to verify installation in morning.
No call in the evening. Installer called next morning at 9:00am, stating that they would arrive by 11:00am.
Called store at 12:00 noon as no arrival, and while on hold with store, installers arrived 3 hours late.

Installers did not bring adequate amount of carpet with them, and we (buyers) had to drive 1.5 hours each way back to the store to pick up carpet which should have been included but wasn't. Installation measures and paperwork that we received was correct; there was an error in the amount of carpet cut off of the roll when the installers picked it up.

We were told that the 'additional' carpet would cost $500.00; decided not to press the point and continue with the install because now all of the floors in the bedrooms are torn up/missing carpet, etc. Figured we would straighten this out during regular weekday working hours.

When we returned with carpet after personally driving to pick up the missing portion, installers finished, neglecting to tell us that the carpet in the walk-in closet was stained in 2 places, and that the installers had damaged the transition where carpet meets the wood floors in one bedroom in the house. (A big gouge out of the wood where the wood and carpet meet). Installers attempted to clean carpet in closet (again without notifying us), which left not only 2 original stains, but now large stain rings where cleaning was attempted. And this is for carpet that is guaranteed not to stain for life and has a 20year wear warranty.

Contacted store after cooling off 1 day; was advised that "they would look in to it and get back with me later in the day." No call that day. Called again following morning, and was told "let me call you back in 20 minutes." Called again 2 hours later after no call was received. Was advised that the installer scheduler would send someone out to review the situation, and that they should call that day. Also advised that we would not be charged $500.00 for the 'extra' (!?) carpet. No one called that day. We called again the following morning to follow up, and was asked if the installer scheduler (a third person unfamiliar with the situation) could check and then call back. We responded "yes, if you will actually call back."

Installer scheduler did call back and was the FIRST to apologize for any of the problems experienced. Things improved from here on out. Installation Inspector/supervisor arrived as scheduled, reviewed the work and agreed with all of our assessment of the situation. The installation repair gentleman was extremely thorough, arrived on time, and did outstanding work. The stained carpet was removed and replaced, and transitions were repaired by covering with wood threshold stained to match our existing floors...which was very impressive.

Anyone reading this far...thanks for bearing with us. We are extremely satisfied with the final results, but felt compelled to share the tribulations and type of service experienced. One of the reasons that we selected the particular vendor was the extremely high ratings on Angie's list. Understanding that any of the issues experienced were easily explained (we all make mistakes from time to time), the staff's failure to notify us of any problems initially compounded with the failures to return calls only heightened the frustration. In the final analysis, we would purchase from the vendor again, but the experience was not an easy trouble-free one.
- John S.

Galveston Carpet Installation Articles

110% Guaranteed Money Back

We think we're the best, and we can prove it.

Try an annual plan and if you want to cancel in your first year, we'll refund you 110%

All Carpet Installers in Galveston, TX

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

281 Flooded, Inc.

PO Box 924108
Houston, TX

A & F Flooring

Houston, TX

A+ Floors 4 U

414 W Grand Pkwy S
Katy, TX

Abbey Carpet & Floor Direct

5120 Woodway Dr.
Houston, TX

ABC Restoration Inc

1106 Carby St
Houston, TX

Able Installations

5715 Pinehurst Ln.
Montgomery, TX

ACE TILE

3230 Cypress Point Dr.
Missouri City, TX

ADVANCE CONSTRUCTION INC.

7400 Harwin Dr.
Houston, TX

ALADDIN FLOORING

15825 State Highway 249 Ste 1
Houston, TX

All About Flooring

10108 Kinney Rd
Houston, TX

All Clean Houston

614 College Ave
South Houston, TX

ALL FLOORS & MORE

24922 Tomball Parkway
Tomball, TX

ALL FLOORS & MORE

33418 Egypt Lane
Magnolia, TX

All Floors & More

13080 Hwy 105 W
Conroe, TX

All Surfaces Wholesale

4240 Lockfield St
Houston, TX
Galveston Zip Codes

Join Angie's List to get the best local reviews in Galveston.

What Does My Membership Include?
  • Instant access to reviews for 700+ services
  • Exclusive service discounts - up to 70 percent off!
  • Top-notch support from our live call center
How does Angie's List work?
1. Say you need a Carpet Installer
2. Angie's List has tons of detailed, local reviews.
3. Find a winner, and book them.
4. Angie's List is there to resolve any issues.
CBS
Good Morning America
Fox News
USA Today
The Wall Street Journal
MSN money