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However, I would like to see them improve on the punctuality and responsiveness to phone calls.
I have initially scheduled for a Friday Afternoon Appt and he did call me at 1 PM and informed that they are running late because of a previous appointment running longer. After waiting for couple of hours, I have tried to call him 4-5 times but goes to VM.
Naturally I was upset. But, he did return the call 5.30 PM or so and apologized. He offered to come the next day morning.
Showed up next day promptly and did the work very quickly. Provided written one year warranty for the work performed.
So overall, With little bit of improvement on that front, they are a very good company to use and depend on.
It's the business owner who comes out for repairs, he does these jobs after getting his crew started on a bigger job. He is very knowledgeable about roofing, and estimated how many years my roof will last, options for replacement at that time, other recommended work (attic ventilation). He was not pushy; he's performing a service at a fair price, and at the same time establishing a relationship so you'll call him when the roof eventually needs complete replacement.
There were two different crews that performed the job, (one for interior and one for the roof), their work was fantastic. and even replaced one roof shingle that was of different color on a separate visit.
Their pricing was not the cheapest we received but it was very competitive. In the end, we chose Mission Roofing based on the reviews and I am very happy with the hiring.
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