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Fort Worth Internet Service Articles
Internet Service reviews in Fort Worth
I left on vacation on /> When I returned home on
I called the service center this morning,
I told him I wanted to terminate the phone and television service and just keep the internet service. He told me I'd then have to speak to another agent. I was transferred and after waiting for 10 minutes I hung up because I had to go to work. I had been only the phone about 20 minutes.
Later in the morning I took time off work and went to the only Charter service center in Fort Worth, on the far south side to try and figure this out and to see why I'd been cut off after my very first bill which had probably arrived
I then also asked about receiving a refund. The Charter handbook says that new customers can have 45 days for a refund of services from the time the services started--there is a fifteen day grace period and then the thirty days. He said he knew nothing about that and that it was thirty days. I asked if he would please look at the charter documentation I had. He would not look at it.
Then, when it came to terminating the services, I asked how much I owed now so that I could pay it and if I could receive documentation that I had paid the money. He said no, that his printer didn't work. He did try sending it a couple of times--and as I was leaving, another person brought the papers over. I then asked what the steps were so that I could write them down and make sure I was doing everything right since up to now I felt like an idiot because obviously I hadn't done anything right. He said, "well, you're the one who said that, not me."
I am sure that in the fine print of the bureaucratic world of Charter, I am completely in the wrong--that is certainly the way I felt and feel. That said, I have never felt so insignificant in the face of a service provider. I am a fifty year old, successful, employed individual who has perfect credit, never makes late payments--except when I'm gone on my once a year two week vacation to see my parents as I was in this case--and between
The service center was full of other individuals with similar type problems, including an elderly lady whose services had been cut off...I heard the lady say she had never made a late payment since something like 2003...which is when she got Charter which the agent next to me confirmed...After my initial service phone request/order, my connection visit, my call to the call service center, and my visit to the service center, it is very clear that customer satisfaction is of little or no interest to the management of Charter. While my interaction with my agent was not exactly pleasant, I know that he is just a cog in the wheel and that it is clear that Charter has not given him any leeway or training in customer satisfaction. Not once did anyone say, "let's get this fixed."
We don't have a lot of internet service provider choices in Fort Worth but I strongly recommend that you explore all of your options fully before going with Charter. Of all of the organizations I have had to work with in selling my house and moving to another, this is the only one that was difficult. Gas, electricity, water, everything else was a breeze.
The installer arrived on the day and time scheduled and he was on time. He finished quickly and did a good job so far as I can tell. I've set up email accounts, called the IT help desk and Billing Departments in the process. All the Charter employees are excellent to deal with--curteous, competent, freindly and professional.
I had Charter a about 3 years ago and left them due to billing problems...they kept raising the price unreasonably. I am very leery of them resuming that practise, but this initial phase went as well as could be expected.
We don't have problems with our cable, however, our internet is
horrible! About half the time, I can't get a signal and the other half,
it is really slow. To say the least, it is frustrating. I will be
changing providers as soon as I can find one that is more reliable than
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
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