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Fort Worth Flooring Articles
Flooring reviews in Fort Worth
I really could not have been happier with the work he did and would( in fact I already have) give him my highest recommendation.
ONE DAY PRIOR to the scheduled install date I had still not heard when the installers were coming. I emailed my contact, , to find out when the installers would arrive. He informed me that the carpet was not in and that they would need to push the install back to Saturday (originally scheduled for Wednesday). We were also coordinating my time off, painters and other issues - so moving the install to Saturday wasn't really an option. We settled on Friday - even though I was assured at the outset that we had scheduled in plenty of time to install that Wednesday.
The install was interesting. The installers showed up late on Friday without calling, but immediately got to work removing the old carpet. This left my house a dusty mess (which was to be expected). They remove the old pad, start installing the new pad and carpet. Everything seemed to be going well.
The carpet I picked is lush - very nice and thick with a thick pad. I'm not sure these installers had much experience installing carpet so thick. It took them quite a bit of time to get it attached to the tack boards and stretched. But, after making a ton of noise, they finished up.
Outside of a very light vacuuming, almost no cleanup occurred. They hauled off the old carpet - but fragments remained in the yard and throughout my house. It was Friday evening around 6 p.m. at this time and it was clear they wanted to go home.
THIS IS WHERE THE REAL ISSUES START: Upon inspecting my carpet, I noticed that nearly all of my baseboards had been damaged. From scuffs to major scratches and grooves to nails sticking out that had come loose. I also had grooves in almost all the door frames from the equipment and a small crack in the drywall in one of the guest rooms. THIS WAS UNACCEPTABLE. I attempted to discuss this with the install crew, but he didn't quite understand my issues and I said I would take it up with my contact.
I signed off on the install at that point because I was assured my contact would take care of the issue. I also paid the remaining balance (both bad mistakes).
The following Monday, I emailed
So, I proceed to have the baseboards replaced and spent a good deal doing so. I submitted this number to
At this point, I told
Then, three days ago, I get a certified letter from
Now, despite photo evidence to the contrary (and the fact that we had two of these rooms painted the day before carpet went in),
To this point, this is unresolved.
This project started just like any other - but quickly devolved when issues arose. To this point,
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