worked very hard for two days and everything he did was top quality. I purchased the materials and he did everything else. Excellent value!
Rated Review by Reid M.
"I have known
personally and worked with him since I was a teenager here in
, Texas in the 1970's. For nearly half a century
has been my "Go-To-Guy" on several projects. ...more I've seen him build a house from the ground up, so he knows everything about construction, both residential AND commercial. He was trained in carpentry in college in Oklahoma, (but I don't hold that against him). In fact, I worked with
building several of the buildings that were destroyed at Selwyn School fire and have seen him since go back to help in the aftermath and recovery efforts. He has come to my aid on many occasions building barns and mending fences, but hist true talent
in his dependability. Let me put it to you this way: people ask me why I call him, "Colonel
". It is because he has "Drilled" it into me- "
, Do it the Right way or Hit the *@#$ Highway". So just stay out of HIS way -
WILL make it Happen !
Brothers, Ltd. Co.
P. S. He ain't just some Bum from
! (TX) "
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"I first worked with Accede Construction, several years ago when we could no longer ignore the fact that we had foundation problems. I did a lot of Internet research and price comparison, when one day my husband said that a friend of his suggested Accede Construction. My husband's friend had initially hired Accede for several commercial construction ...more projects and eventually hired Accede to complete work on his own home. After calling Accede, I was sincerely blown away by their professionalism, responsiveness and overall genuine demeanor. They came out to our home the next day to survey our project and sent me a quote that night. Their Project Manager was very thorough in his survey of our homes exterior and interior state (he even took his shoes off when he came in the front door, revealing black socks not stained white socks- might seem silly to notice that but it indicated to me that they paid attention to details. Only 2 of the other company's representatives took their shoes off and they both had grossly stained white socks). In addition to being thorough, he was incredibly informative and patient when explaining the work that we needed done and also outlined the exact steps we needed to take when contacting our insurance company (seriously not one of the other companies gave me a fraction of the time I had with the Accede Rep. for questions or explanations). Accede was the first company to be that responsive/professional, most of the time I was leaving messages, not hearing anything for a couple of days and most of the representatives that these other companies sent out were, to say at best, gruff, sometimes short, even rude, and one representative used flavorful profanities when answering his phone in front of me. Accede was one of about 10 companies from which I requested an estimate.
Why I chose Accede:
1. Pricing is average, they are not the highest and are not the lowest:
In the past, we have been sorely burned by accepting the lowest quote from a company. My husband and I built a home prior to the home we live in now, and accepted a "to good to be true" low quote from a builder. We should have known it was too good to be true, because the builder was actually in the midst of going bankrupt. We found this out when we could not reach him by phone and eventually drove past our "home"-several months after groundbreaking day and found just a foundation and partial framing. After all was said and done, we literally lost thousands of dollars that we had invested for our home. I also don't know how many times I have had seen friends make our same mistake- either the work done is horrible and leaves you with eventual repairs, their is a complete lack of anything that resembles customer service or even worse, like our first builder, is desperate for work and will very likely go under while in the middle of the project. I really do believe in shopping for the best deal, but you have to remember that you really do get what you pay for.
2. The professionalism/industry knowledge/solid experience and genuine demeanor of the Accede Representatives:
There is nothing worse than a service provider that is un-professional, un-experienced or lacks industry knowledge. I refuse to open my pocket to anyone that displays any of the pre-mentioned. Professionalism is very important to me, because it speaks on the character of the operation and can usually
whether an operation is as great as they say they are. An arrogant service provider who acts like I don't know what a nail is, usually means they have no idea themselves.
3. Very responsive in our initial communication and mirrored my communication:
If I sent an email, he sent an email, if I called him he called me back- not just quickly sent an email back to me. It makes things a lot easier when I service provider is respectful of how you prefer to communicate.
4. Was not pushy or over zealous:
It was obvious the Project Manager wanted my business, but he was never pushy and did not over follow up. When he left my home, he let me know that I would receive a quote from him that night and asked when I thought I would follow up with him. He then asked when he could follow up with me if he had not heard from me by that time.
5. Accede is a mid-sized commercial/residential construction company- that was significant to me because it meant that they were (and still are) a financially stable company, that they were not too small to carry out an entire job without having to use multiple 3rd party contractors that I other wise know nothing about and were not too massive and had so much going on that a residential project, such as mine, would be a "back burner" project.
6. Accede is a referral based grown company:
Any time I am working with service providers I always ask them how their company was started and how they earn most of their business. I am always much more inclined to work with companies that are grown by way of referrals versus companies that are constantly advertising. We were referred to Accede by a friend, our friend was referred by a friend and so on. When I asked this question to the Accede Rep. he told me that the owner started the company years ago while in college, and that it grew from him doing small repairs to it's size today- completely through customer referrals. I have never put much stock in Internet ratings or sites such as this one, because you never really know how accurate the information is or who is actually posting that information. I am sure I am not the only to hear of companies doing this, but companies will purchase consumer profiles for the soul purpose of bad mouthing their competition- obviously not a trite and true way of doing research on possible service providers. So, if you take any stock in my report about Accede, I hope it's the fact that Accede is a company grown out of customer referrals or the fact that I have worked with them and only them for several years now.
What I know I can expect from Accede:
Now that my husband and I have flipped quite a few houses, working with Accede is like clockwork. Below I have listed what our experiences are like with Accede.
Planning the project:
We always meet on-site with the project manager to discuss what we want, and the basic scope of the project. We then receive a quote and a detailed scope of the project. If we need an architect, engineer or any special permits our project manager will include that information as well. Once we have done our final pre-discussions and accept the quote Accede usually starts the project with in 2 days.
They are always on-time, and if for some reason their is a delay due to weather or the material's distributer; the project manager immediately calls me to let me know. The crew works as quietly as they can, which is very important in keeping your neighbors around you happy (especially during large/lengthy projects). They are always mindful of where they place new materials, they try to keep them as out of sight as much as possible. They are VERY clean with all of the materials they remove, they usually have a large dumpster that is removed every day from the job site and use metal detectors at the end of each day to prevent shards of metal or nails from being left on the ground. Unless weather is an issue, the job is completed right on schedule. Also, I have become very comfortable with the fact that Accede does not outsource any part of the project, they employ their own crews and the crew that starts the project will finish it. They also employ specialized contractors for intense masonry jobs, carpentry, welding, etc... Additionally, the Project Manager gives us updates on the days work and is constantly doing on-site visits. Communication is so key, especially when the work is not being done on your own home (we don't always have a
to drive past to see what has been done, so it is great that they send us pictures of the work that was completed that day). When we have work on our own home in progress, the project manager updates us by phone to let us know what was done and what to expect tomorrow. When the job is completed the Project Manager always walks through with my husband and I to insure that we are completely satisfied with the end result.
The quality/responsiveness of Accede has truly been a major contributor in reducing the time between when we purchase the home we are flipping to when we sell/lease the home. Any work we have had done on our own home could not have gone more smoothly or looked any better.
When I first had Accede to come to our home, I was not super informed on how to select the best service provider, but now that I have worked flipping house for a while I find myself very fortunate to have found Accede Construction. I give Accede Construction an A++, 2 thumbs up, 5 stars, a 10 out of 10 a 100% and the top rating for any other scale that exists and most of all I strongly recommend using them."
and his crew was amazing. I am in a wheelchair and needed the bathroom door widened to be able to use it. I also had asked that he redid our shower because it was a bath and I wanted a walk in shower. I was amazed at his thought process through the whole thing. He helped me figure out what size tile was correct ...more for the flooring in the shower so I would not slip, he looked for seats, grab bars, shower pans before I even had thought about it. The shower
I got did have a small bump to it, but he created a ramp out of tile to make it walk in. The ramp is amazing and looks great!
After the toilet was installed he noticed it was quite a narrow space, and looked and measured before even calling me so we could figure out what was best. He got his plumber out very fast to fix it so I had enough space. Another thing he did was look at the switches and if we could lower them. This is something I hadn't even thought of, but he knew exactly what needed to be done to lower them.
Making things accessible is something most people don't think of when they are doing the job and it is left up to the customer to explain what is needed, but
impressed me with his ability to know what was needed before I even mentioned it. "
"I was able to get an appointment for the initial meeting with
B within just a few days of calling. Due to a personal conflict on my part I had to reschedule for a week later.
gave me very clear expectations of timing and work that could or could not be completed. I received the initial proposal and ...more was very pleased with the price. I accepted the proposal and within a week met with
again along with the Project Manager,
S. We did a walk through of all of the work I was requesting and made sure my expectations were understood.
Work began almost immediately. Mortar repair and brick replacement went very quickly. I had a few change orders and additional requests while the crews were on site. All my requests were welcomed and completed same day. Carpentry work and roof repair was done the same day as masonry. A few additional repairs were required on the roof - very minor additional cost. Pictures were provided to me to show the damage so I did not have to question the legitimacy. It was very apparent throughout the process that my project manager
was looking out for mine or in general, the homeowners best interest.
The paint crew was able to come in and finish 5 large rooms, ceiling, baseboards and walls within one day.
's crew was very professional, respectful and experts at their individual trades. However, I must say that my Project Manager
S. stood out as the most professional individual I have come in contact with in contract work to date. He came to meet with me every morning that workers would be in my home to assure that the work to be completed was to my specifications. He made the experience exceptional!
Not to mention, all of the work was completed timely, smoothly and exactly as expected!
Thank you to both
and Crew for an incredible home improvement experience!"