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Denton Warranty Company Articles
Lesson Learned: NEVER Purchase a
Whoever said that Corporations have consciences has never owned a refrigerator for 4 years. It had a 5 year warranty on closed system parts such as the compressor. The compressor failed in its fourth year. A nice long life you might say but still under warranty. This failure happened on December 20th 2014. It was not until March 10th when I finally pulled the plug on working with
• They sent us a service outfit that was not authorized to do warranty work on their refrigerators.
• They said at one point that the compressor had a warranty, not the refrigerator.
• They left me holding on the phone for up to 20 minutes (but would tell me it was going to be 3 min).
• Said that I would have had to have purchased a warranty at the time of purchase to get coverage.
• They could not seem to get the magical 7000 number from the service provider .• Even after we had 3 service people out, had the compressor replaced and had spent two months without a fridge, they were going to send someone to confirm that it was the compressor issue.I pulled the plug after 2.5 months when they said it would be another 4 days before we would get the form that we needed to attach the pictures to and send in the “Executive Customer Service” . AND, that we would need to hold on to the old unit until the inspection, forms and pictures were reviewed and by their Refunds and Exchange Department. At that point we had already ordered a replacement refrigerator.So, if you choose to purchase a
that I sincerely believe that two companies (
consumers like myself out of thousands of dollars and trapping us to
deal with many years of poorly constructed furniture. SERIOUSLY, how do
companies like this stay in business and continue to pray on good
people? My wife and I purchased our first living room leather reclining
sofa, loveseat, & chair from
MARKETPLACE, Jacksonville, FL 32257 on 6/8/2008 for $2629.97 plus tax,
we were sitting in it in our living room. And sitting in it was the
problem, in just over a year of regular use we started having trouble
with one reclining mechanism after another. We reported this to
everything they should have had in their system anyway we were able to
get a technician out that determined immediately the mechanisms were
non-repairable and the set needed to be replaced. So, after several
more hours, days of red tape, jumping through hoops, etc
Furniture Services (MFS) agreed to replace the set... Great, but
problem, this set is no longer available and just so happens there is no
set in the store, (
MARKETPLACE, Jacksonville, FL 32257), that is of is close to the price
or in the same arrangement, etc... Hmmmmm, so we end up spending an
extra thousand over our credit for the old set on the new set, We also
purchase a new 5 year comprehensive protection plan from
Furniture Services (MFS) warranty this time costing us $349.99. Great,
right, WRONG, our new set also has four recliners in it and under very
normal use we starting noticing issues about a year after purchase,
pattern here ya think? Now this is where things really start getting
SHADY...! When we attempted to report the claim to
2010 it seems 10 times more difficult then our first grueling experience
being asked to provide everything but the kitchen sink. When we called
any little loophole they can to deny the claim due to a way they
interpret a clause in the warrenty contract. Once we got through that
defense that took several hous, months, multiple phone calls, providing
receipts, copies of warrenty, etc we finally were able to get a
technician out to inspect / repair our broken sofa's in April of 2011
almost a year later. The same thing was occurring with this set that
occurred with the previous set! Even the technician stated that he had
been replacing reclining mechanisms like crazy on sets like ours. He
said, "as a matter of fact, I was not supposed to, but I have a couple
extra mechanisms on my truck and will replace for you. " Well, that
was only a temporary fix to prolong the inevitable, and in September of
2012 we attempted to report it again, and this time
Services (MFS) had a impenetrable force field of trying to consume our
life to resolve. We then attempted to contact
Homestore where we purchased both sets and they referred us to the
corporate office in Jacksonville. When we contacted them we were
getting a simular runaround that we experienced with
asked us to take pictures, provide the serial #'s of the units, etc, and
they would get back to us. When they did finally get back to us
several weeks later, they stated, "sorry sir, but you are out of your 30
day reporting window and will not be able to do anything for you". So,
we immediately called
thing like it was script. So, here we are now in 2014 with about six
months left on our warranty and we are trying one last effort to get
this resolved... We have been met with even greater resistance and told
firmly by both companies that our claim is DENIED... We have now done
everything short of hiring an attorney to resolve. We have spent over
$5000.00 since 2008 and endured many grueling hours, days, months, years
of pain and suffering trying to get to a place where we have
comfortable living room furniture that we are proud of! Do you know how
embarrasing it is to have freinds and family over and to constantly
have to make excuses why your furniture is not functioning properly,
etc...! At this point, we do not even care about the money, we have
invested way more of our life in this problem then anyone should have to
invest... All I can say is AHHHHHHHHHHHHHH, let JUSTICE be done...!
If you're looking for quality AC/heating work at reasonable price, and great service, this is who to call in the Pensacola area. They offer military discount too.
All they could do was offer to reschedule with another sub-contractor at a later date. Since I had already been without a refrigerator for a week, I was annoyed and requested some kind of compensation for the wasted time off from work. They said that was
Anyway, I requested that they cancel any service calls with
Today, while at work, I get a voice mail from the
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
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