"The warranty stated that it would cover my manifold that had cracked. Well, they got out of paying for the manifold because of carbon build up which happens when the manifold cracks. I spoke with several people including a manager without any success.
Rated Review by jim G.
"it went really well, but did take some time. replacement parts were sent overnight delivery but we had to find local repair person as we live in a remote, rural community. once the repair failed, replacement funds were offered and were reasonable to ...more buy a comparable new tv. "
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Purchasing an extended auto warranty may prove useful for some car owners, or a waste of money for others. Before buying, consumers should weigh all options and heed the advice of experts to avoid getting scammed.
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"We got the warranty with our home purchase. So in exchange for the fee, you're supposed to have repair coverage. Instead, you get underpaid service providers who attempt to sell you additional 'necessary' work not covered by the warranty. Our a/c condenser unit literally blew up and caught fire and hence the unit had to be replaced. The ...more warranty only paid for about half of it, it's crazy what wasn't covered and it took weeks to get them to pay. The real problem I had was that we got very conflicting information from the service people who came to do the work. To be fair, a few were good and honest but I cannot say they all were. Some asked for additional fees, incorrectly claimed things were not covered when they were, etc. It was a constant battle. Once the a/c contractor realized he would have to change out the entire unit for a very low fee paid by the warranty company it took quite some time to get the work done. The whole time they kept pushing us to pay more for additional work. It was a wearying and depressing experience the whole way through. "
warranty gave us peace of mind. We started a contract with AHS when we became home owners. Having the policy in place was reassuring in case surprises came up during the first year. It took some time for us to figure out the best use of the plan. For example, we learned to speak to the customer service department when making ...more a service request instead of the service request line to be sure we requested the right services. We learned how to request service so that all service would be covered under one request instead of multiple requests. We learned that if service provided failed we should not pay another service fee for the next fix. After learning how to use the plan best, we are pleased with the coverage and with the peace of mind. We decided to renew for another year. "
Denies Refrigerator Warranty Through Confusion and delay -
Lesson Learned: NEVER Purchase a
Appliance and Expect Them to Uphold the Warranty
Whoever said that Corporations have consciences has never owned a
Refrigerator that failed while under warranty. We had a RF266AEBP ...more refrigerator for 4 years. It had a 5 year warranty on closed system parts such as the compressor. The compressor failed in its fourth year. A nice long life you might say but still under warranty. This failure happened on December 20th 2014. It was not until March 10th when I finally pulled the plug on working with
“Executive Customer Service”. Their response seemed to be designed to beat me down, tire me out, and leave me wondering and lost. We had 3 service calls over these months and during this entire time our food was on our patio where the temperature would dip well below freezing at night. Here is some of the incompetent miss handling they exhibited:
• They sent us a service outfit that was not authorized to do warranty work on their refrigerators.
• They said at one point that the compressor had a warranty, not the refrigerator.
• They left me holding on the phone for up to 20 minutes (but would tell me it was going to be 3 min).
• Said that I would have had to have purchased a warranty at the time of purchase to get coverage.
• They could not seem to get the magical 7000 number from the service provider .• Even after we had 3 service people out, had the compressor replaced and had spent two months without a fridge, they were going to send someone to confirm that it was the compressor issue.I pulled the plug after 2.5 months when they said it would be another 4 days before we would get the form that we needed to attach the pictures to and send in the “Executive Customer Service” . AND, that we would need to hold on to the old unit until the inspection, forms and pictures were reviewed and by their Refunds and Exchange Department. At that point we had already ordered a replacement refrigerator.So, if you choose to purchase a
refrigerator, rip up the warranty, assume that it will not be honored. If you do choose to try to get them to stand up for what they promised, be ready for months of delay and misinformation. Very sad, very sad indeed. "
""BUYER RUN FOR YOUR LIFE"... I will preface this review with the fact
that I sincerely believe that two companies (
- MFS) are working together to scam
consumers like myself out of thousands of dollars and trapping us to
deal with many years ...more of poorly constructed furniture. SERIOUSLY, how do
companies like this stay in business and continue to pray on good
people? My wife and I purchased our first living room leather reclining
sofa, loveseat, & chair from
Furniture Homestore, RIVER CITY
MARKETPLACE, Jacksonville, FL 32257 on 6/8/2008 for $2629.97 plus tax,
fee, and $249.90 5 year comprehensive protection plan
. So well over $3,000.00 by the time
we were sitting in it in our living room. And sitting in it was the
problem, in just over a year of regular use we started having trouble
with one reclining mechanism after another. We reported this to
in June of 2009 and after hours and days of providing them
everything they should have had in their system anyway we were able to
get a technician out that determined immediately the mechanisms were
non-repairable and the set needed to be replaced. So, after several
more hours, days of red tape, jumping through hoops, etc
Furniture Services (MFS) agreed to replace the set... Great, but
problem, this set is no longer available and just so happens there is no
set in the store, (
Furniture Homestore, RIVER CITY
MARKETPLACE, Jacksonville, FL 32257), that is of is close to the price
or in the same arrangement, etc... Hmmmmm, so we end up spending an
extra thousand over our credit for the old set on the new set, We also
purchase a new 5 year comprehensive protection plan from
Furniture Services (MFS) warranty this time costing us $349.99. Great,
right, WRONG, our new set also has four recliners in it and under very
normal use we starting noticing issues about a year after purchase,
pattern here ya think? Now this is where things really start getting
SHADY...! When we attempted to report the claim to
in June of
2010 it seems 10 times more difficult then our first grueling experience
being asked to provide everything but the kitchen sink. When we called
this time their reps seemed highly trained in trying to find
any little loophole they can to deny the claim due to a way they
interpret a clause in the warrenty contract. Once we got through that
defense that took several hous, months, multiple phone calls, providing
receipts, copies of warrenty, etc we finally were able to get a
technician out to inspect / repair our broken sofa's in April of 2011
almost a year later. The same thing was occurring with this set that
occurred with the previous set! Even the technician stated that he had
been replacing reclining mechanisms like crazy on sets like ours. He
said, "as a matter of fact, I was not supposed to, but I have a couple
extra mechanisms on my truck and will replace for you. " Well, that
was only a temporary fix to prolong the inevitable, and in September of
2012 we attempted to report it again, and this time
Services (MFS) had a impenetrable force field of trying to consume our
life to resolve. We then attempted to contact
Homestore where we purchased both sets and they referred us to the
corporate office in Jacksonville. When we contacted them we were
getting a simular runaround that we experienced with
asked us to take pictures, provide the serial #'s of the units, etc, and
they would get back to us. When they did finally get back to us
several weeks later, they stated, "sorry sir, but you are out of your 30
day reporting window and will not be able to do anything for you". So,
we immediately called
and they said verbatim the very same
thing like it was script. So, here we are now in 2014 with about six
months left on our warranty and we are trying one last effort to get
this resolved... We have been met with even greater resistance and told
firmly by both companies that our claim is DENIED... We have now done
everything short of hiring an attorney to resolve. We have spent over
$5000.00 since 2008 and endured many grueling hours, days, months, years
of pain and suffering trying to get to a place where we have
comfortable living room furniture that we are proud of! Do you know how
embarrasing it is to have freinds and family over and to constantly
have to make excuses why your furniture is not functioning properly,
etc...! At this point, we do not even care about the money, we have
invested way more of our life in this problem then anyone should have to
invest... All I can say is AHHHHHHHHHHHHHH, let JUSTICE be done...!
"First rate job! Our heat gave out while we were gone; came back Sunday to a cold house. Called
first thing Monday morning and I had someone to look at it before noon (ahead of schedule!) The unit was beyond economical repair (19 years old too), By 3PM I had an estimator here who went over all my options. There was zero pressure ...more to buy an expensive model; in fact, after asking some questions about how long we intended to keep the house etc., he recommended one of the less expensive ones. I was worried it would take awhile to get it installed (another cold snap was coming in two days) but the crew was back promptly at 8AM the next morning (as scheduled). Efficient, fast work with attention to detail! Everything works as advertised, and they left no mess inside or out.
If you're looking for quality AC/heating work at reasonable price, and great service, this is who to call in the Pensacola area. They offer military discount too. "
"On 1/13, my husband stayed home from work that morning to wait for the
service tech. he even called
service to get an estimated time frame. the original appointment was for 8am-12pm. The
dispatcher told him the tech was running late and would call him between 1100-1130 with an ...more update. My husband waited until 12:30 - no phone call and no tech. He had to get to work so he left. I called AHS to complain.
All they could do was offer to reschedule with another sub-contractor at a later date. Since I had already been without a refrigerator for a week, I was annoyed and requested some kind of compensation for the wasted time off from work. They said that was
' fault and there was nothing they could do. Really? If I hire a contractor to build a bathroom and his plumber doesn't show up, I have to go after the sub-contracting plumber myself, even though I'm paying the contractor to manage the project? I don't think so.
Anyway, I requested that they cancel any service calls with
or the other sub, and that they close my account and refund my last payment. They transferred me to the cancellation department, which of course had a wait time of 18 minutes. Since I had already been on the phone with them for over an hour (including the 37 minutes hold time just to get a person on the line) and I was at work, I hung up.
Today, while at work, I get a voice mail from the
tech, saying he is waiting at my door. Considering two days ago, I told AHS to cancel all service calls, it's obvious they don't communicate well with their subs either. That evening I tried calling AHS again, but hung up after waiting 20 minutes for someone in the billing department to take the call. so, I used their website's contact form to send an account cancellation request. Since there was no confirmation that popped up after I hit the submit button, I don't even know if the email went through. Even their website is a mess. I will never use or recommend AHS or any other Servicemaster company based on this experience.
"The company uses hard sell techniques, and of the five interactions I have had, seems to adopt a rather patronizing
. After calling to cancel within the 30 day window, I was informed that I needed to fill out a cancellation form, which they could only send me by mail. I was worried that this would not arrive in time to keep ...more to the 30 day window, but was informed They would only send by mail (no email, no online form to download, no form or clarification in the policy). No form arrived, and 10 days later, I called ( left message), and wrote several emails, responding to two emails they sent me when I initially signed up. I repeated this a few days later after no response. I finally received a call on
6, 5 min before they were closing (so they informed me), asking 'how they could help'. I have now been informed that I am beyond the 30 day window, the cancellation form isn't a form but a letter that needs to be written, but they send a form as a courtesy that 'clarifies and further explains' the verbiage in the contract, and provides further explanation on what they require from you to cancel. And, there is now a surcharge to cancel, in addition to requiring notorized verification on information when I have never submitted a claim, and have cancelled the policy. I am still seeking a refund, but highly recommend BUYER BEWARE!!!!
(AHS) claims that they will cover your appliances in the event that they stop working by having the appliance replaced or repaired. However, after three attempts to have our washer repaired by
it still leaked and, of course, AHS would not replace it. We do not think that they have any intent of replacing ...more any appliances but of only collecting the premiums from the poor suckers who pay for their policies. After many complaints and several years of paying monthly premiums we finally were promised to receive $198.00 (after paying $75.00 to
) towards the cost of our new washer. My wife and I finally gave up and just went out and bought another washer as we were not going to wait another two weeks for AHS to help us. We did however file a complaint with the Maryland Insurance Commission and are making every attempt to warn others to stay away from this company. We never received a call back from the customer service supervisor and had to make many angry phone calls before they finally agreed to send us partial payment. This company should be investigated by regulatory authorities and called out for the way they treat their policy holders. "