Denton Carpet Installers

in Denton, TX

Carpet Installation Reviews in Denton

A

Rating
This retailer presented the most affordable solution to replacing the flooring in my home. Their sales representative was attentive and prompt, both in the store and in my home. Measurements were taken efficiently, ordering was prompt and correct and scheduled installation was fast. The installer they selected was not very professional and, in fact, created several issues for me and my family including having to be out of the home one night. Carpet outlet immediately refunded the cost of all expenses I incurred including food, lodging and lost wages. They did so without doubting anything I said and only required receipts as proof of the expenses. They called back three (3) times after the install and refund to ensure that I was happy with their product.
- JIMMY M.
C

Rating
I took a couple follow-ups to get the bid. I started contacting them on Saturday and again on Monday. I got the bid late on Tuesday via e-mail but it was too high. It appeared like they included some downstairs rooms that I was planning to tile with someone else and asked them to take them off. That may have been an honest mistake on their part although it wasn't consistent with the instructions I left them. They revised the bid on Wednesday. They were higher than Home Depot by a couple hundred dollars but consistent with the square foot price
had given me so I decided to go with them. I had another bid from a similar independent store that was about $175 higher.
I went in to schedule the work and give them 50% down.
tried to get me to pay first but I thought it best to lock in an appointment date first and she agreed to do that. They could do it quickly, probably earlier than I was ready so we went ahead and scheduled it for the following Monday. I also asked for a copy of the carpet warranty and was told they would give me that with the final bill. In hindsight, I should have pushed for it then.
The carpet crew came out as scheduled and did a pretty good job as far as I can tell. They did cause some rub spots on the paint that had only been there for a week or so but my paint team was still working in the other rooms and agreed to touch it up so I didn't make an issue of it.
A couple days later
called me wanting me to pay the remaining portion of the bill. I asked her for a copy of the warranty. She told me she didn't have it and would have to get it from the manufacturer. I told her
had told me they would give it to me with the final bill. She said she didn't have it and would e-mail it to me. I left without paying the bill.
No e-mail came and after a couple days
called and wanted me to come in and get the warranty. I asked her to e-mail it to me. She said she couldn't because it was a brochure. I told her I lived 30 miles away so it wasn't convenient for me to come back down. She said she would mail it to me. She complained that the crew hadn't been paid because I hadn't paid the second half of the bill. I explained I had asked for the warranty when I first agreed to the installation and was told they would have it for me when the job was done. I told her if they had provided it to me when I first asked for it or provided it when they asked me to come in and pay the bill as
told me they would, then it wouldn't be an issue. She said it wasn't their process to provide it prior to installation. I wonder if that's because buyer's might not buy the carpet if they saw all the disclaimers and loopholes. I told her it wasn't my fault the installers hadn't been paid. That was a result of them not providing it on two occasions when asked.
A couple days later she called and left a message on Saturday saying the warranty had been sent to the rental property and wanted my mailing address. I sent an e-mail back to
reminding her she had my e-mail address and also asked them to sign a
waiver since
told me the installers hadn't been paid.
I then got a call on Monday from the owner wanting me to come back to the store to get the warranty,
waiver and pay the bill. I agreed to come in on Tuesday since I had a doctor appointment nearby. he didn't seem to care about the process issues on their end but pretty much insisted I come in and wanted me to call him directly if I couldn't make it.
I had switched from Home Depot to Wood & Floors Outlet hoping for less hassle and good professionalism based on their Angie's List feedback. I got a lot more hassle and dropped balls than I was anticipating. I suspect they were still easier to work with than Home Depot but not nearly as good as I thought they would be since I paid them a couple hundred more than Home Depot for the same job. My impression is they don't talk to each other a lot and don't follow-up on some of the things they say they will do. The explanation I got for the bid being delayed three days is it got lost in a stack of papers with another bid. I probably would have been OK with that if they hadn't dropped the ball on the warranty and then tried to place a guilt trip on me for them holding up payment to the installers when they didn't provide the warranty after multiple requests for it. I ended up with several extra phone calls, e-mail exchanges and an extra trip in do to what I perceive is a lack of professionalism and less than good communication.


- STEPHEN G.

Denton Carpet Installation Articles

Carpet Installation reviews in Denton

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Rating
They replaced some carpeting and repaired the remainder. It should be noted that a communication error took place which caused the replaced carpeting to be the wrong color and
Denton Carpet Installers Provider Name Locked
Carpet replaced the carpeting and repaired the the remainder at no cost to me.
- John C.
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All Carpet Installers in Denton, TX

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1-A Roofing & Construction

1221 Flower Mound Rd, STE 320-170
Flower Mound, TX

1st Quality Floors

2701 Little Elm Pkwy
Little Elm, TX

3D Floor Designs

209 N Main St
Mansfield, TX

3d flooring & Design

209 n. main st
Mansfield, tx

5 Star Floor Care & Restoration

PO Box 173443
Arlington, TX

5 Star Services

8501 Rumfield Rd
North Richland Hills, TX

A & A CONTRACTORS

18834 Cypress Mountain Dr
Spring, TX

A Brighter Carpet

1861 BROWN BLVD
Arlington, TX

A Robert Crump Company

2600 Holm Dr
Garland, TX

A-Ward Custom Installations

6100 W Pioneer Pkwy
Arlington, TX

A1 Eagle Eye Contractor Pro

2014 Clearwater Trail
Carrollton, TX

AAC SERVICES

8500 Severn Ct
Plano, TX

Abbey Forever Floors and More

320 W I 30
Garland, TX

ACE Flooring

5474 Quail Run
Frisco, TX

AD Construction

4300 Rosemeade Parkway
Dallas, TX

Adair’s Fine Floors Etc

8426 Abrams Rd
Dallas, TX

Adams Remodellng and Repair, LLC

5821 Madison Drive
The Colony, TX

Adrian's Carpets Inc.

3709 Summit Ln
Garland, TX

Adrian's Flooring & The Tile Dentist

Fort Worth
Fort Worth, TX
Denton Zip Codes

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