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Camp Wood Remodeling Articles
SHAME ON YOU for your quote over the phone "You
want me to jump through hoops" & your Nasty
#1 - You called US for an Estimate
Estimates according to YOUR changes / budget.
#2 - You were told FROM THE BEGINNING that our
Policy is 1/2 up front. If you were that uncomfortable with the situations -
you should have turned us down at that point - not have
US "jump through hoops" & do another 2 Revisions on your Contract while
continuously questioning / complaining about our Policy.
#3 - We are a Licensed, Fully Insured Company who has worked with, &
are working with major corporations such as Home Depot & Ikea. We also have
worked on Hundreds of high & homes, along with middle class & lower cost
I offered you numerous references should you want
to call them.
#4 - I told you REPEATEDLY that I would not put a
"timeframe" on this job, but that in fact we would work daily,
without pause on your Bathroom, with the exception of
drying time for Mud & Grout.
#5 - We NEVER asked you to pay Cash. A check would
have been fine, & a marked payment on your contract with the amount, check #
( or cash amount ) & date would have been provided, as we do on ALL our
#6 - Yes I have a Home Office - a nice big beautiful one at that, in a
beautiful neighborhood. That does not mean that we invite Customers
to make their own rules of coming here at their demand
over trust issues.
We have made a home office by choice so that I never had to put my Children
in the care of a stranger ( which by the way is none of your business ).
As I said, we are a Professional, Licensed, Fully Insured company, with not
1 complaint to the Better Business Bureau that has offered you references &
never said we would take your money without a Receipt of Payment.
#7 - Yes, we STAY BUSY ( thank God ). Know this - your job would
have been completed already had it not been for all the revisions on your
Original Estimate. We schedule in jobs as we get go
aheads, Contracts signed, & Down Payment & not before. YOUR
REVISIONS are why your job was not scheduled, started, &
completed by now - not by our fault.
#8 - This is a Holiday Weekend - I had already planned, & have on my
schedule to call you on Tuesday for
last email on 8/28 of you giving the go ahead on this project ), get Contract
signed, get Material needed on our end, & work interrupted starting this
We have gone above & beyond to satisfy your requests. We have been
Polite & Professional. You then accuse us of having YOU "jump through
Your actions -
Constantly complaining about our Policy of 1/2 job
cost up front, which in fact you knew from day 1.
Wanting to know when you would be scheduled for start & completion date
without us even having a go ahead yet.
Having us re do your Estimate THREE TIMES
Want my Home Address because you don't "trust us" - sorry if you have Trust
Issues - we do not cater to peoples personal unfounded
You then accuse us of having you "jump through hoops"???
Good Luck on your project.
In a message dated 8/31/2014 6:24:03 P.M. Eastern Daylight Time,
I want to take out the shower AND the garden
tub. I want to leave the plumbing for the shower where it is with a new
shower head and a single on/off.
I will pay cash. I want to come to your
office/house/where ever to sign the contract. I'm taking most of the risk and
you don't trust me to pay you and I don't trust you to come back once I pay
you. So let's be fair to each other. I will pay cash and get a signed
receipt from you for one half the work. I will
pay the other half when the work is
I will buy the tile, the grout, the sealer. I
will buy the shower head and single on/off for the shower. I will buy the
two vanity faucets, the double vanity, and the vanity top and the linen
cabinet. I will buy the mirror for over the vanity, the light fixture for over
the vanity and the small light near the shower door. I will buy the shower
door. I already have the paint and primer. I can't think of anything else
You will do all the labor, the tear out, the clean
up and the installation of the tile floor, tile shower, install the single
on/off in the shower (the shower head is already there). You will install the
two vanity faucets and plumbing for one as the plumbing for the second one is
already there, you will install the vanity and linen cabinet and have ready for
counter top and sinks, you will put the hardware on the vanity doors/linen
cabinet ( I will buy the hardware)......you will install the mirror, the light
fixture over the vanity, and the small light near the shower door, and you will
install the shower door. You will also move the commode for the floor work and
then install it. Am I missing anything? Since I'm buying most of this
stuff you won't be needing to buy much to do the work. I want copper pipes
as that's what's there now....so any additional pipes should be copper. We're
using the same plumbing as is already there for the shower and the commode and
one sink. You will provide whatever you need to repair any sheetrock and do
the tile prep. You will paint the ceiling and the walls.
I want us to be on the same page. Let me know
if this is all that's needed for the job.
I keep hearing how busy you are.....are you too
busy to do this job within a two week time frame?????? It should not take more
than 10 working days to do this bathroom. When I sign with you I want the work
to start. Once we start I want to go with it without delay. I know you have
to let mud dry and things like that but I want to have this completed within a
reasonable time. I'm looking forward to it and I'm excited to have a new
bathroom. Let me know.
----- Original Message -----
Sent: Thursday, August 28, 2014 8:21
Subject: Re: Estimate - Revision # 2
Ok is it the Shower or Garden tub we are taking out ?
Yes it does include the removal of the Garden Tube
Please allow me to check over the schedule. I'm thinking I can start around
mid week next week. I do not take no money until it is close to start date. I
normally collect a check three days before start date. This check is made out in
my companies name. The three days is only to allow time for the check to clear.
The following day we will arrive . I will drop off my guys to start the demo.
While they are doing this I will go and pick up all supplies I am to provide to
complete the job. I will be in
Historical House for a photo shoot all day tomorrow.
I will have
will say that you will be HAPPY for choosing us.......
Thanks and God Bless,
work with you. By offering many choices, custom options, and materials of excellent quality you have
managed to provide us with great convenience in our “small” space.
The workmanship has expertise written all over it. It is elegant. The rearrangement meant that I could now have a dishwasher here too. It also means I am facilitated to feeding a large gathering easily. We do not have enough of it already. From the sink to the counter top and kitchen island, everything seems to be less demanding in having to keep it clean. The beauty is further accentuated with a lot of electrical outlets to avoid the extension cords all across the place. In helping us make our dream of sharing wonderful time with our family, celebrating, and enjoying good food a reality, you delivered a warm and welcoming kitchen. The transition is flawless.
It was a truly pleasurable experience. We have not missed innovation on your part in our appreciation of how you handled out project. Plus, you gave importance to cooperation in your services which is not so common anymore. So, yes, we are delighted. I also appreciate how we were kept up-to-date with details from the beginning until the very end and even on instructions for the new appliances.
A job perfectly executed, we recommend your services to everyone wishing for a remodel at their homes.
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
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