Burnet Furniture Sales Articles

Sample Reviews

C

Rating
I had already done my homework before I went to the store, so I already knew exactly which mattresses I was interested in. The salesman was competent and attentive. I felt the price was reasonable, as there was a current sale and I also negotiated some freebies in place of gift cards. So my experience in
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' showroom was fine. My problem was with the delivery. I was given a delivery date, but the time was undetermined. I was flexible on that date except for a one hour time period when I had a previous appointment that I could not reschedule. The delivery scheduler refused to even try to work with me on that, refused to even put a note in my file regarding this time. I was told to wait until I was contacted the day before delivery and that perhaps something could be done then. At 3:00 pm the day before, I finally called
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delivery because I had not heard a thing. I was then told that I was scheduled for exactly the time period I wished to avoid, and that absolutely nothing could be done. (This seems more than a coincidence.) I was informed that no rearrangement was possible. The only recourse was to wait until the delivery men called to say that they were enroute and see if I could change the time with them. If not, I would have to reschedule. (Since there was a two- hour window, this guaranteed that I had to at least be tied to a phone for half of the day.) Luckily, the delivery men were much more cooperative than the scheduler, and we worked something out. But I give
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delivery scheduling department an F for not even pretending to try to work with me. Customer service in that area was severely lacking. This does seem odd, since the average consumer is not going to be loading his or her furniture purchase into their own vehicle and carting it home. Delivery is an integral part of the furniture business. The only choices for whether I would use this provider in the future are yes or no, but in my case it would be "maybe." If I were buying a mattress, maybe so, but for furniture I think I will go elsewhere! I recommend
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in
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!
- Emily R.
B

Rating
I love
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- they have a great shop and have always obtained a fair price for the items they sold for me. I think their pickup fee is a bit high - this is the first time I had them pick items up, I will try to get my items to the store a different way in the future.
- Kendra O.
B

Rating
We had courteous and polite treatment from the sales representative with an absence of any pressure or hard sales tactics. They carefully explained the various options and gave advice on the testing for comfort. We selected a mattress and it was delivered on the day and time scheduled. The mattress is very satisfactory and a big improvement over the previous mattress.

- Albert P.
F

Rating
Everything went fine until delivery. They were supposed to be at my home at 5:15 until 5:30. My husband and I both left work early so we could get our old mattress out and bebready for the new one. I called when they did not arrivw on time and wasntold they were on the way to Sulligent
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. That is in the other direction from me. They finally arrivedbat my jouse about 7:30 that night. I called the store and the owner was not in. I talked to a
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and told her I wanted the delivery fee back. She said there was nothing she could do. In a few minutes she called me back and said she would give me the delivery fee out of her own pocket. I told her no, that was not her responsibility. I did not want her money and that I waned to talk to the owner. A few minutes later the owner clled me and told me that she was in Florida with her husband who was having a kidney transplant and that she was payong her delivery people over time to get the mattress to me. I am reallu sorry that her husband is sick and I have prayed for him, but to use him as an excuse for poor service and to ask your employees to use their money for refunds is just inexcusable. the owner schuled the delivery and had she told me it was fault, I would have been fine with it. But when she used her sick husband as her excuse, that let me know, she had no intention of admittng they were wrong. Thank you,
Burnet Designer Furniture Provider Name Locked

- Renee V.
A

Rating
The
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was friendly and professional. We worked with two of the managers over multiple visits,
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and
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. Both of them were patient and informative. It took us a long time to decide, we probably spent hours there, and who knows if they thought we were ever going to buy something in the end. There was no pressure. They have an everyday low-price type of policy, which we respect, but note that they do throw in some goodies like accessories or free gifts for larger purchases, so why not ask. By contrast, we experienced a lot of haggling when buying from Mattress Firm in the past. They also have a comfort guarantee, so if you don't like the mattress then they'll actually take it back within 30 days (90 for Tempurpedic), minus a reasonable amount for return pick-up. We like stores that stand behind their products. Our three-year-old was with us each time, and they let him bounce on the beds, climb the bunk beds, and play with their stuffed animals. Overall, a great retail experience.
- Daniel & Hillary E.
A

Rating
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was great to work with in taking my design ideas and improving them. The build went quickly with no problems. The quality is top notch and we were very pleased with the final product. No hesitation recommending them for any custom work you can dream up.
- Martin S.
F

Rating
I asked to see what they could do to get this to me closer to my delivery time. I was immediately told that there was nothing they could do. No research and no attemp to look into the situation. I told them that I would cancel the order and they said "fine". When I contacted customer service and the store that I wanted to cancel I was told that I could not. I was told that I could reselect. After explaining that there wasn't anything I liked I was told that I could not cancel. I told them that they were in breach of our agreement and that the invoice stated 9/12/14 for delivery and that only in the case of

- Melanie M.
A

Rating
They did a great job. The salesman was very attentive and was patient with us while we decided which furniture we wanted. We were very happy when we left the store. The delivery guys showed up right when they said they would and did a great job bringing it in. The furniture was put right in place without any scratches or tears. I would definitely recommend them to family and friends.
- Danielle H.
C

Rating
Our salesperson was very nice at the time of the order, but then we never heard from her again.
Our table/chairs were delivered on 8/8. The table had a problem - the apron did not line-up when the leaf was removed. In addition, the gap cover protuded about 1/2 inch on one side. The gap cover also had a crack. When I called the store they said I could refuse delivery or I could pay the full balance and they would send out a repairman. I chose to send it back and was told they would take a look and decide whether it could be f ixed or if it needed to be sent back to the manufacturer.
I waited a few days and never received a call. When I called, I was told that the table had to be sent back to manufacturer. They could not provide me with any information on what kind of a timeline the repair/replacement process would take.
Table was delivered on 8/29 and problem was corrected. They table is very nice and seems like a good quality, but of course I have my doubts about their quality control since the table had originally been sent out with defects. My main complaint though is that I was never contacted by anyone at the store to express any care/concern that I had received a defective product. No one ever assured me that it was unusual to have a problem with the quality of their furniture. No one ever apologized that I had to take off work on a second date for the delivery. (You do not get a delivery "window" until the day before delivery).
- PAT C.
A

Rating
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enabled us to choose a family room set of furniture that is both aesthetically pleasing and comfortable -- a combination that is hard to find at many furniture stores.
Burnet Designer Furniture Provider Name Locked
was sensitive to our wishes and tastes but also able to provide helpful guidance in selecting furniture and making choices in custom furniture design. The company offers a broad choice of colors and types of fabrics, which helped us match the furniture to our family room rug.
- James K.
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All Designer Furniture in Burnet, TX

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

ABC Blind & Drapery

6221 N. Lamar Blvd.
Austin, TX

Ace Mart Restaurant Supply

9411 N. Lamar
Austin, TX

ADVANCED A/V SOLUTIONS

3616 FAR WEST BLVD
Austin, TX

Antikwitee Furniture Studio

21900 State HWY 71 W
Spicewood, TX

Archibella Interiors

Studio
Cedar Creek, TX

Austin's Couch Potatoes

10500 N. IH 35 Building A
Austin, TX

Austins Original Discount Mattress

615 West Slaughter Lane
Austin, TX

Bella Dimora

12912 Hill Country Blvd
Austin, TX

Billiard Factory

12812 Shops Pkwy
Austin, TX

Blue Raccoon Home Furnishing

6 Coryell St
Lambertville, NJ

Capitol Crew Trucking

2012 Alegria Rd
Austin, TX

Capitol Furnishings

6910 Shirley Avenue
Austin, TX

Centex Furniture

401 S LBJ Dr
San Marcos, TX

Central Texas Billiards LLC

Hyde Park
Austin, TX

ClosetOrder.com

Commack, NY

Collectic Home

2785 Bee Caves Rd
Austin, TX

Craft-Art Direct LLC

7939 Lulu Glen Dr
Los Angeles, CA

Decorating Den Interiors

414 Thistlewood Dr
Austin, TX

DirectBuy of Indianapolis

8450 Westfield Blvd
Indianapolis, IN

ECO-WISE

110 W ELIZABETH
Austin, TX

Exquisite Designs

47332 Sterdley Falls
Sterling, VA

FACILITIES RESOURCE INC

9737 Great Hills Trail #305
Austin, TX

Falkin Services Unlimited

2727 Lyons Rd.
Austin, TX

FRANK'S ANTIQUES & COLLECTIBLES

7907 WEST 19TH STREET
Lubbock, TX

Great Blue Heron Furniture

12925 Lowden Lane
Manchaca, TX

Gregory's Interiors

3800 N Lamar Blvd
Austin, TX

Half Price Sinks and Faucets

5711 NE 14th Ave
Fort Lauderdale, FL

Home Cinema & Systems

Sugar Land, TX

Homemade Design

41 Monument Ave
Boston, MA

Human Solution Office Furniture

2139 W Anderson Ln
Austin, TX

Inspired Design by Julie, LLC

400 South Ave Ste 301
Springfield, MO

INTERIOR DESIGN GALLERY

7825 BURNET RD
Austin, TX

Jean-Marc Fray French Antiques

1009 W 6th St
Austin, TX

LE STUDIO HOME

2309 KRISTEN LN
Cedar Park, TX

LEE HOWELL COUNTRY SHOP

8430 COUNTY ROAD
Burnet, TX

LoneStar Artisans

4521 Fremont Ln
Plano, TX

MACY'S LAKELINE MALL

11250 LAKE STOP BLVD
Cedar Park, TX

Marcella Garza Interior Designer online

3925 W Braker Lane
Austin, Tx

MATTRESS FIRM

9300 S IH-35 SERVICE RD
Austin, TX

Mattress Man

9308 Anderson Mill Rd Ste 500
Austin, TX

More Space Place Austin

2438 W Anderson Ln
Austin, TX

Office Furniture NOW!

113 Industrial Blvd.
Austin, TX

OUT OF THE PAST COLLECTIBLES

5341 BURNET RD
Austin, TX

PARRISH & CO INC

3600 E OLD SETTLERS BLVD
Round Rock, TX

Platinum Dreams

316 Springbrook Dr
Pflugerville, TX

Robert Galusha Design

12010 W Hwy 290
Austin, TX

Second To None Upscale Resale

142 W San Antonio St
San Marcos, TX

Signal Audio Visual

104 E Nakoma
San Antonio, TX

Star Furniture

12350 I-10 West
San Antonio, TX

TEXAS PALAPAS

Leander, TX

That Furniture Site

106 S COMMERCE ST
Lockhart, TX

The Bookcase Store

4209 Guadalupe
Austin, TX

TICO'S FINE LEATHER CUSTOM UPHOLSTERY

1934 Rutland Dr
Austin, TX

WickerFurnitureHQ

4611 Bee Cave Rd
Austin, TX

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