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Brashear Carpet Cleaning Articles
the couch I paid to have cleaned, reattach the hose sprayer, put the hose back where it goes, mop the floors because of their failure to wear shoe covers, and apologize profusely to my made to move heavy furniture.
Any one issue I could understand but the poor communication initially (failing to ask us to move furniture, which I’ve never had a carpet cleaner ask me to do), asking our elderly
about my satisfaction are unacceptable.
When I hired
them. They wore their shoes in the house without shoe covers (did not have any with them). They used the garden hose and did not put it back where they found it or reattach the sprayer. The rugs were cleaned well and the upholstery they cleaned was clean where they bothered to clean. But for some reason they failed to clean the fronts of the chaise and couch. The chair was mostly untouched (only the back cushion appeared to be cleaned, not the arms, seat or front). I called about the chair as it was the first
issue I noticed, and the owner said he was here and they cleaned it and he suspected the gray color was because of wear on the chair and then started talking about the conditions of the rugs he cleaned. He never asked if I was
satisfied or really addressed my concern about the condition of the chair so I got off the phone with him. I inspected the work closely and it was clear they had not cleaned the front of the chair because there was a smudge of
easily wipe off-able material. I grabbed a mild cleaner and blotted the chair, the gray color came up immediately (the gray color was not due to wear, just to a failure to bother cleaning it). I cleaned the front of the chaise and couch
and blotted with a clean white towel to determine what they had actually cleaned and was appalled. The white towel was dark gray when I was done. I wish Angie's List had a way to attach photos so I could show exactly how poorly done the upholstery work was.
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