Baytown Plumbers

in Baytown, TX

Plumbing Reviews in Baytown

C

Rating
I had a new air conditioning/heating unit, new ductwork, and attic insulation installed by ABACUS in April 2013 (>$16,000). I was instructed at the time of installation that the media filter on the AC/heating unit would need to be replaced every six
months. I became a BAM member with the understanding that I could schedule semi-annual inspections where I could have
my filter changed out as required and to make sure that there were no issues with the unit.
I had an inspection performed in Nov 2013 and had the filter replaced. I was very pleased with the thoroughness of the inspection and happy overall with the service performed. I renewed my BAM membership this year with that same understanding.
I called several weeks ago to schedule an appointment for my Spring 2014 inspection. When the technician arrived today he indicated that my filter was dirty and needed to be replaced but that he didn’t have any of my filters on his truck. I asked him why he didn’t since it was my understanding that changing out the filter was part of the semi-annual inspection. He then told me that he had been assigned a new truck and that it had not been properly stocked. He then said that I could probably wait until
the end of May to replace the filter and that I could call someone to come out then (for a service fee?). When I told
him that the main reason I had scheduled this inspection was so that the filter could be changed, he said that he would go and get a filter for me. About an hour later he returned with the filter and installed it. THEN, he told me that the price of the filter would be $252. I told him that I’d paid half that amount for a filter when I’d had my inspection in Nov 2013. He said, “Oh, that’s right, you’re a BAM member.” He then agreed to charge me the same price that I’d paid in 2013 but THEN said there would be a $60 trip fee for his travel time going to get the filter. I told him that there was no way I was going to pay a trip fee since I was not previously told there would be a charge for his going to get a filter. He then hadme speak to his supervisor who told me that the trucks couldn’t be stocked with every filter that they might need due to space limitations. I told him that since my unit was installed
by ABACUS and that I’d been a continuous BAM member that they should have been well aware of the type of unit they would be servicing and should have had the filter available on the truck.
In the end, I was only charged the 2013 price for the filter, but today’s experience left me feeling very disappointed, and I
no longer have the feeling of trust I once had with ABACUS.i
- Martha W.
F

Rating
Questionable work, plumber upset when owner would not contract
to install outside gas line for $1700. Also Installed two illegals gas fittings which had to be replaced.
- FRANK W.

Baytown Plumbing Articles

Plumbing reviews in Baytown

B

Rating
Started out OK except we were told it would be a free estimate. Ended up costing us $65 to run a snake. After speaking with
Baytown Plumbers Provider Name Locked
and him explaining that he took the $65 off of his bid and reading all of the positive reviews, we decided to go with him. Arrangements were made to start the next day at 10am. Two guys showed up around 8am. Thankfully, someone was there. The two workers did not speak any English so communicating with them was frustrating. They did not even have any supplies to do the job. They had to ask where Home Depot was and since they could not understand, my husband had to drive them there! They tracked mud all in the house, they cut the hole in the brick far too large, they cracked the brick, and they spilled the purple pipe glue all down the front and back of the kitchen cabinet. This stuff does NOT come off. Also, when they filled in the hole in the brick, they left a crack where you could see daylight through. They also did not pack the grass back down, just left it sitting up high so that it was going to leave a hump for 90 feet. We called
Baytown Plumbers Provider Name Locked
to come back and take care of the crack and the cabinet door. The guys put more grout on and left. When I inspected it though, you could still see daylight. Had to have them come back yet again. Crack got fixed but still did not fix cabinet door.
Baytown Plumbers Provider Name Locked
never showed up to check on the job and made us wait all weekend to come back. Totally not the way to run a company. We gave him 3 chances to make things right so I did not have to write this.
Update: Would like to add that I am very impressed with this company/owner. Instead of making up excuses and being defensive, he manned up, listened and I truly believe, learned from the experience. It is very hard to run a business and even harder to please everyone 100% of the time. Each client will have their own expectations and sometimes these expectations are unreasonable.
Baytown Plumbers Provider Name Locked
has reached out to us to "make right" and in his defense, some of the issues may not have been communicated as I had thought. Just the fact that he is willing to do whatever possible to right a wrong with no excuses shows me that he is a man of his word and is striving to deliver the best job possible. We will most certainly use his company again and are very appreciative of his actions.
- james H.
A

Rating
I worked all weekend trying to unstop a clogged tube drain without success. Called Blackmons Monday morning and they were able to work us into their schedule that afternoon.
Baytown Plumbers Provider Name Locked
arrived when promised and managed to clear the drain. I thought the response to our problem , professional work and resonable cost was a plus to recommending them to others.
- Carl W.
A

Rating
We were told by an A/C repairman that we needed our drains cleaned. We called
Baytown Plumbers Provider Name Locked
and they said our drains were fine and the service was not necessary. I appreciate honesty and will definitely use them for future problems.
- Laura C.
A

Rating
He did a really good job. He came out once and gave me an initial quote. The kitchen remodel that I did was contingent on the sale of our house. Money was dedicated toward that. He ended up coming out two more times to adjust the quote and work being done. He also came out on a separate time to meet my husband. He was very thorough. He was coming from the other side of Houston, which is an hour away.

What I really appreciated about him was that he was fast. He got out immediately. I had a party that was planned for Saturday and even though things had gotten pushed back a bit he made sure that the entire kitchen remodel got done by then. He had people working all the way until 2:00 in the afternoon the day of the party (the party was at 4:00). So, that was really wonderful. The artistic design was very, very gorgeous. The actual workers that did the work made a couple of mistakes and we are still in the process of getting those fixed. When they ripped out the existing
Baytown Plumbers Provider Name Locked
there were a couple of holes that got put in the wall. So, they are going to come out and fix that. That is my only small, minor issue. Other than that they are gorgeous and I just love my kitchen. There were several hang-ups in extra things that had to be done, but the pricing was wonderful. It wasn’t too much over what we initially budgeted. He was still able to get things accomplished on time even though it took a little longer than expected.
- Kristina S.
A

Rating
The two men arrived during the hour in which I was told to expect them. They worked efficiently and thoroughly to get the job completely done in one hour from their arrival. They also cleaned the area after they finished and conducted themselves very professionally. I live in Baytown and
Baytown Plumbers Provider Name Locked
is based in Houston, but I was not charged extra for their trip to my home. I was very impressed with their service and will definitely call them again because they were better than any other plumbing companies I have used from either Baytown or Houston.
- MARY LOU A.
A

Rating
We had this company come highly recommended to us. We were absolutely pleased with the workers and the job they did. Everyone was so professional. We felt that we were treated with great respect by everyone. The work they did for us was done perfectly. Everything works the way we needed it to work, so I guess we can say they did a great job. The job itself was done very quickly. We are very pleased with this company and its workers.
- Hattie M.
A

Rating
The owner of this company is a very good man. He really knows how to run his business. He treated us with such respect. We called everyone, and nobody wanted to touch the job. We called this company, and even though they were a little ways out of town, they said that they would do it. He was not able to get started right away like he wanted to due to the rain. He even had the entire 400 foot of pipe completely laid and connected in only a day and a half. They left our yard in perfect condition.
- Jimmy P.
A

Rating
He was helpful, courteous, prompt and professional. We were very happy to find a reliable plumber. Highly recommend this company.
- Rebecca R.
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