Waverly Car Windshield Replacement

Waverly, TN

Waverly Auto Glass Installation And Repair Articles

Sample Reviews

F

Rating
When we replaced our windshield, the Company at that time was called Guardian Auto Glass. The address at that time was 2342
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Creek Rd,
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, VA 24017. The windshield was replaced on 10-28-2010 and we were told it carried a lifetime warranty. As of 12-13, Safelight Auto bought Guardian Auto Glass. On the website of Safelight, it reads; ""COLUMBUS, Ohio –
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. 2, 2013 -
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® Group, the nation’s leading vehicle glass company and owner of
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®, has reached an agreement to acquire substantially all of the vehicle glass repair and replacement assets of Guardian Auto Glass, LLC, a joint venture of Guardian Industries Corp. and LRST, LLC. Additionally,
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® Group has reached an agreement to acquire the vehicle glass insurance claims management assets of Guardian Glass Network, not including its RV glass claims management operations. Both contracts were signed on December 1, 2013 with an expected closing at the end of business on December 31, 2013.""http://www.
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.com/about-
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/press-releases/press-release/?previd=11253&prid=289&cHash=1f13544cfcd518b67debaa55e0e0009f
If you try and contact Guardian Auto Glass on
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Creek Rd (as we did) the number will take you to Safelight Auto. If you go to the Guardian website;http://www.guardianautoglass.com it will take you to Safelight
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. If you call the number on the Guardian
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website, (540) 562-3380, it will take you to Safelight/Guardian Auto glass. I begin with all of this to show Safelight is responsible for Guardians assets and warranty's should be covered by Safelight
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. However, when we contacted
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, we were told they did not have the records of the window replacement and had no way of locating them.

Because we have moved since the repair, we went to the bank and requested a copy of the bank issued check which shows the check was cashed by Guardian Glass Auto and the store number. We were told by the technician that would suffice.

In the end of August 2014, while driving down the freeway, the moulding around the top half of the windshield fell off from around the top half of the windshield and spewed black glue like product around different parts of the vehicle. The windshield began to vibrate and we felt it unsafe to drive above 45mph because of the vibration. We called Safelight auto in
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, VA at the beginning of the month of September. After a week, a representative came out. As if that wasn't bad enough to wait that long, we were also under the impression they were going to fix the problem on the day of the appointment. BUT, when he came out, he said he was only there to check the window and report back. We showed him a copy of the Bank "official check" and he said that was ok. The check showed on the back who cashed it, the bank it was deposited into and the store number. I told him I would have liked to go to the Guardian Glass store, but I was tI told him that it is not my fault Guardian could not locate the invoice. I was advised by the technician that someone from the store would be contacting me. In the meantime, he applied a silver tape around the top half of the windshield to hold the glass and moulding on. But, in the meantime, I never received a phonecall from the local
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. Apparently, they had no intention of calling me back. About a week later I called the "
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Executive Service Team." I was then advised that the person who was supposed to call me back had decided not to honor the warranty and said the "Bank Issued" check was not good enough proof that they did the work. I called the
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Executive Service Team again and asked why the check was not proof of payment. The check documents the proof they cashed the check and who. I reminded them it was their store that could not locate the records and thus, the reason for the copy of the cashed check. While on hold I was disconnected. I called again on 9-16-14 and spoke to a
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. She asked me to hole while she said she would contact the local
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. I was disconnected while waiting on the speakerphone. When I called immediately after the d/c, I was told by the man that
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had typed in the notes "the manager will call me back today." I never heard back from the manager. Instead,
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from the Executive Service Team called me back and advised me they would not honor the cashed check. He said
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had no responsibility to keep records and it was up to me to prove I purchased the windshield from them. I told him I'll bet the store on
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Rd would have records dating back to 2010 and it could be proven that a windshield during that time would have cost the same price I paid. He could not tell me if the records were sent from the
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Creek store to the
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Rd store. I also told him a company cannot just toss their records anytime they felt like it because an IRS audit would require proof of the sell of the glass. It appears they are doing everything they can to avoid replacing the windshield. The company hemmed and hawed around their desire to fix the problem, but with no
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. Their customer satisfaction sucked! They were too lazy to research what a windshield cost on 2010. They could simply contact the
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Rd store, but they refused to do that leg work. Besides that, the store manager never had the decency or courtesy to get on the phone and talk to me. The purchase of Guardian just took place on
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2013. For the life of me I cannot understand how the records from the store vanished in 8 months.
- Mike B.
A

Rating
Found a huge crack on the windshield. Called and left a voicemail on Thursday night and sent an email too. Got a call Friday morning. Set up an appointment for them to come to my home on Saturday. The guy showed on time, got to work right away. DId a clean job and answered my questions. Moved the stickers and Ezpass from the damaged windshield and put it in the new one. The insurance covered this cost but they offered to use their coupon if I was paying out of pocket. I thought it went well overall.
- Bilal S.
A

Rating
Fast reply on a Saturday that they would get back to me at the start of the week. Sure enough, they came out to where I work and in less than half an hour repaired the crack. Never had one before so I was grateful for the fast, reliable work!
- Deirdre I.
A

Rating
Last week you sent
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to replace our windscreen and I wanted to let you know that I think he is absolutely brilliant. He was not only professional and a pleasure to speak with but he was courteous of the fact I know nothing about cars and very conscious of our horrific experience with Safelight. I would recommend
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and
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in a heartbeat to all of our friends.
Please pass on our thanks to
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.
- Nathan S.
A

Rating
service was quick. it took an hour. very courteous. I didn't check on other prices since this was recommended by Angie. my husband got his windshield done too the following week. they had the wrong window and offered the mobile service to our house.
- Rosalind C.
A

Rating
Great Company! We needed a new mirror cut for a bathroom vanity. The company was very efficient and provided a beautiful mirror ahead of the estimated completion date. Staff was very professional. We are very pleased with the product we received!
- Cheri M.
N

Rating
Fast, expert work, super professional, great price, thank you.
As a car and home owner, I rarely come across super competent people who know exactly what they are doing, but that is what I got using Titan Glass.
My installer, though a pretty young guy, had been doing windshield replacement for over a decade and it showed. AAA+++++++ work. You will not find a better company in this field.

- Carole C.
A

Rating
Transaction was very smooth. Our windshield was hit by a rock. I expected to have to replace the whole thing but after seeing the damaged area, the technician suggested a quicker and cheaper solution.....chip repair. In less than a 1/2 hour the damage was repaired and the windshield looks fantastic! Thank you!!
- LISA S.
A

Rating
Overall
I am completely satisfied with my experience with
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. All of the work is performed by the owner,
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. From start to finish, he was professional, polite and helpful. The quality was excellent, the cost was low, and the convenience can't be beat. I highly recommend
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.

Quality
It is clear that
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takes pride in his work. There is no evidence that this is not the factory windshield. The seal is perfect; no moisture, and no sound. He even transferred my "oil change sticker."
Cost
The estimate was 100% accurate. I was pleasantly surprised by the cost; I expected this to cost closer to $500.00.
Convenience
This is the best part. I work on the far West side, and
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performed the repairs while my car was parked in our company parking ramp, while I was working. All I had to do was park in a convenient place to allow him to work.
Responsiveness
I called on a Monday, answered a few questions about the car, and asked for a quote.
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called back with a quote within an hour. He had the work completed by 10:00 AM the next day.
- Anne W.
A

Rating
Contacted customer service and requested quotation for a front windshield. The customer service representative was courteous, professional and responsive. After providing the quotation, I indicated that I would shop around and if
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's price was competitive I would call back and make an appointment. I completed my research for price quotations and my Better Business Bureau
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and decided to use their services. I contacted the customer service representative previously talked to and schedule a date and time for the service at my location. The day of the scheduled service
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contacted me to confirm the appointment and indicated when the technician would arrive. The technician arrived on time as indicated. The installation took about an hour, was done professionally. The technician was courteous and polite. After the job was done, advised me on the thing that I needed for 24 hours to ensure the sealant on the windshield was not disturbed to guaranty a seal. I failed to do a thorough quality check at the time prior to the technician leaving. After the technician left I looked at the job and noticed that the driver door seal was not fully seated in the door trim piece and the passenger side door trim was not seated tightly against the roof. I contacted customer service that evening after hours and left a voice message. The following morning they contacted me and indicated that the technician would be arriving within the hour to perform any rework that was required. The technician who had done the original worked arrived on time and showed a positive attitude about having to fix the installation problem and apologized for any inconvenience. He completed the rework in a timely manner and ensured that I inspected and approved. I was impressed with the responsiveness, professionalism shown by this company and representatives with dealing with a customer complaint. I would recommend using
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Auto Glass and I would use them again.
- Roger K.
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All Car Windshield Replacement in Waverly, TN

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

David White Body Shop

769 Airways Blvd
Jackson, TN

Everhart's Auto Sales & Repair

450 Hwy 70 S
Rogersville, TN

Gateway Ford Lincoln Mazda

1055 West Andrew Johnson Highway
Greeneville, TN

GLAZIERS Professional Glass Services

3300 Cedar Creek Rd
Greeneville, TN

HONSE'S AUTO REPAIR

11941 SCOTT HWY
Helenwood, TN

Pro Windshields

400 W Main St
Morristown, TN

Safelite AutoGlass - Cookeville

1385 S Jefferson Ave
Cookeville, TN

Safelite AutoGlass® Jackson

1087 Hwy 45 Bypass
Jackson, TN

Today'sWindow -Tinting & Cleaning

980 Old Nashville Dirt Rd
Shelbyville, TN
Waverly Zip Codes

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