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Thompsons Station Siding Articles
summing up our experience with CC. I can recommend them without hesitation
and plan on future business. There were problems that came up, some were
quite significant, but it's not so much there were challenges but more of
an issue of how CC handled those issues.
While the idea of residing our house was something discussed, we had ugly EIFS
(aka - fake stucco) and equally noxious vinyl siding, we didn't have that push
to undertake a whole-home residing project. Until, that is, we found
evidence of water intrusion. The moisture found was under a window located
on the main floor. And my-oh-my was there damage. All framing directly
underneath this window was completely rotten. Blackened framing that looked
horrible. The cause was improper flashing on a brick row which funneled
water directly into the wall – 14 years of damage, BAD. This was the first
sign of trouble and what got us to move on this project. Knowing the
reputation of EIFS and with the damage discovered under the window we
decided it was time to get some work done. Contacted CC and other
contractors to solicit a bid for the job.
discuss our needs and get a quote for the work to be done. The scope of
the project was fairly large:
- Reside house
- Repair framing / insulation / vapor
to water intrusion
- Replace window
- Remove top level of bricks and install a masonry cap with proper pitch
When we first met
I would describe it as quietly reassuring. We showed him the damaged
framing and window, discussed our initial ideas on siding and what we'd
like to achieve once the job was all done. With that
informed us it would be approximately 1 week to pull together the needed
information and provide us with a cost estimate. This all occurred
during the Christmas holiday period so we were impressed with his
attentiveness during a busy time for everyone.
The cost estimate was emailed to us and provided exact detail on everything
outlined. Trust me when I say, you will have few questions about the scope
of their work. We reviewed their “Siding Proposal Details” which clearly
outlines what they will (and won't) do including details on what they will
and won't repair should it be damaged during the siding installation
process (this was relevant in our case). At this point we were reasonably
confident that CC would be our choice and after a couple of back-and-forths
light and got things rolling.
Approximately 5 weeks passed and was then notified all material were ready
and CC got started. Job commenced and a crew of about 6 laborers arrived.
The project manager,
approximately 4 weeks and despite some thoroughly rotten spring weather
they were true to their word.
Now there were some problems along the way – it's a big job so no surprise there.
The first issue was how the crew sided a bump-out. The renderings
showed the whole of the bump-out sided in shingles. The first attempt at siding
this area was not going to work – it looked nothing like shown in renderings so
we asked them to do it over. The problem was
receptive to the idea. In fact he was rather obstinate. He made it clear that
the job needed to get finished up and at this late stage a redo wasn't going to
work. From our perspective: wrong answer. We made it clear that was not
acceptable and made it clear to him. Well, perhaps we caught
everyone has a bad day, but
they'll do what they need to do to fix it. Which they did. Removed the siding
as originally installed and on the second try got it spot on. Excellent.
The only other issue, and this was a big one, had to do with some damage done
to a whole-home generator that sits adjacent to our home. There wasn't any
damage done to the generator itself – it was the wiring within the wall near
the generator. These generators are about the size of small refrigerator
lying on its side. They kick on when the current cuts-out. It was discovered,
while CC was installing siding near the generator, that the generator was not
starting for its weekly exercise – yes, that's what they call it, exercise. I
contacted the electrician that did the installation and to make a long story
short it was discovered (after a LOT of time diagnosing the problem) a nail had
power lines running from the generator to the sub-panel - OUCH. This caused a
short which prevented the generator from starting. Not good. I was informed
by the electrician that none of his time was covered under the generator's
warranty which meant we were on the hook for his time. And that time is EXPENSIVE.
It was a BIG bill. This wasn't a pierced AC freon line. This was MANY hours
of an electrician's time. I asked the electrician to directly invoice CC and
will cover this cost. Without hesitation they informed me they would cover
the cost and were fine with the direct billing by the electrician. After
some back-and-forth with the electrician and CC we finally got things
ironed out between the two parties and the electrician was paid for his time.
All is well that ends well.
Now, it should be said that one of the reason we were very enthusiastic about
hiring CC is they explicitly state in their “Siding Proposal Details” the following:
CC fixes any damage to your wiring or AC-lines caused by the siding installation at
no additional charge. Believe me, lots can go wrong on these jobs and this is a
perfect example. At a previous home we had reside by a different contractor and
with damage to our AC lines we understood the importance of having a contractor
that will repair those things they damage. This is a perfect example of something
that can go horribly wrong for both customer and contractor but did not because of
how CC chose to deal with the issue: they were true to their word. Priceless!
- Easy to work with – everyone, from
- Attentive and responsive
- Leaves work site in good condition
- Stand behind their work
Would I hire CC again? Absolutely!
Great people to deal with.
After a horrible experience with another local siding company, I met with offered thoughts, and did a super job. I will definitely hire him again.
Then June came around and I hadn't heard from him, so I called and he says "we can fit you in next week", and we agree to having the job done on 6/17/2014. He asks about payment and I tell him I can swing by with a check, or send him one, whatever he preferred. Again, NO CONTRACT, NOTHING IN WRITING. I didn't hear from him that day, so I swung by the house (I don't live there, it's an apartment building that I own) and saw nothing had been done.
I called him and he says he's not going to do the job because he thinks I wouldn't pay him. I was completely floored by this, and can only assume it was a weak excuse because he didn't want the small job. You don't want it? fine. don't insult me. I had a check in my wallet, prepared to settle up with him and instead he insults my character? I have a credit rating in the high 700's and I own multiple properties, and pay my trades promptly. I could provide phone numbers of people I've used for years that could vouch for this, but instead he questions my character and hangs up on me. What a complete unprofessional. Why don't you ask for a frigging deposit and have a contract like a professional??
All good in the end though, I ended up hiring someone else (R&G Contracting), who was hundreds of dollars less than what
My advice is don't go with
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
All Siding Contractors in Thompsons Station, TN
Spring Hill, TN
Spring Hill, TN
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