lost the measurements and paperwork for my quote and does not want to come back out to give me a quote for the fence project.
Rated Review by TERRY S.
"Romuald (owner) came out immediately, gave me an estimate and set a time for his crew.
(crew chief) and another worker quietly and quickly removed the old fence, replaced it, installing a new post to anchor it to another fence. ...more They also sunk another post for another fence that had begun to list, checking with me each time they had to make a decision they were unsure of or just to check that we were all on the same page. There was a lot going on that day, with painters working inside the house, so when they cleaned up, they forgot a pile of old concrete that was partially
. The neighbor, with whom we share the fence, noticed that during the construction, a gate on her side was damaged slightly. A call to the office resulted in an immediate response when
and another worker came, cleaned up and made the gate whole again. A professional job from start to finish - and beyond. Oh that all work went this well. "
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Sample Fence Installers Reviews
"Below is what I sent to the e-mail address I was given for the owner of
on 7/15. As of 7/19 I've received no response from them to the e-mail. I wanted to give them a
to respond before posting my review/comments but guess they chose not to.
Called on 6/16 to ask for an estimate on repair work. ...more You scheduled Israel
to come out on the next morning.
Israel showed up on time, surveyed the damage and requested my e-mail address so he could send a quote. Asked if Apple took credit cards, yep, just not American Express.
I called your office on Thursday 6/19 to ask when I might get the estimate, I was told to check my spam/junk e-mail folders since you were having trouble with your provider. Said I do check those and no e-mails from Apple, gave you another e-mail address on another domain to try, no e-mail the rest of the day.
Called on Friday 6/20 at 3:45, still no quote from Apple, again told to check my spam/junk mail folders, again I said there's nothing in there from Apple. Israel was in the office and was asked if he had sent the quote out yet, no he hadn't but will later on Friday. Got the quote in my regular mail folder at 4:42. Sent e-mail back to Israel with scan of signed quote approving the work.
On Monday 6/23 Israel and I exchanged some e-mails expanding the scope of the work to do more replacement of the fence vs. repairing. Sent back new signed approval at 3:50 on 6/28 and asked Israel what the next steps would be, his response was someone from the office would contact me.
Since I hadn't heard anything from anyone at Apple I called your office on Friday 6/27 asking if you have any idea when the work would start. I was asked if I had sent my deposit in, no since nobody said I had to send anything in. Well, we can't schedule you until we have your deposit, great looks like we lost a week because nobody from Apple called and asked for the deposit. OK, I'll give you my credit card number, fine we can do that but there's a 2% surcharge. Excuse me, Israel made no mention of a 2% surcharge for credit card but since we needed to get this work going I just paid it.
I called on 7/1 to ask if you had an estimated start date yet, given 7/9. Received a call from Apple saying you can come out on 7/8, great I'm ready. Do have any idea about when on 7/8 you'll arrive, yep mid morning.
7/8 arrives and it's almost noon, nobody from Apple has arrived or called. I call your office and told they're on the way, will be there within the hour. Your crew finally shows up at 1:20.
Without contacting me to see if it was OK, your crew backs their trailer into my driveway blocking me if I had to get a car out of the garage. Since we didn't need to go anywhere that day we could live with that but it would have been nice if your crew at least asked if it was OK.
Your crew brought their supplies into our yard and started to remove the fence that was being replaced. At about 5:25 we noticed them pulling away, again nothing from your crew saying we're done for the day, what time they'd be back on the next day, just gone. Checked the back yard and it looks like your crew just dropped their tools where they were when it was quitting time, there was a tape measure in the grass and a hammer in our flower bed. After they left I noticed something in our drive way. Upon further inspection we noticed that there was a metal band in the drive, a number of nails, some pieces of wood and a few scrapes in the concrete from their trailer. We cleaned up their mess so we didn't have a flat tire.
7/9 your crew arrives at 9:30 to finish removing the old fence and started digging holes for the new fence posts. I called your office and asked how many days this was schedule for, the board said two days so they should be finished before the end of day Thursday. I said no way based on the speed they were working at. I totally understand that in the heat they were working in breaks
are needed, but I think they might have been excessive. Again they left at 6:30 without saying a word. Again were a bit messy when they left, found a bunch of crackers that they had spilled in the yard along with used water bottles.
On 7/10 another late start, showed up at 12:45 and started their lunch, started work about 1:10. Again they parked their trailer in our drive way without asking first if it was OK. It looked like they weren't going to finish that day and told them they could leave their trailer in our driveway overnight if they wanted to. No we don't need to do that, we're going to be done that day.
That didn't happen, they agreed they would leave the trailer in the drive way overnight. Said they wanted to get an early start on Friday so they could finish this up, could they start at 6:30AM, we said that would be OK. So I'm up and waiting for your crew at 6:30 on 7/11, they show up at 8:30.
They finished the job, cleaned up the yards and left at 11:35. and of course, our driveway concrete now has more scratches in it from the trailer.I will say the work they did, from what we can see, if great. The only issues is that an electrical outlet that's on our back fence line, which used to be totally in our yard, now has part of it in the neighbors yard. We have a 'good neighbor' fence and it looks like the pattern of panels is reversed from what we used to have causing the problem. If I had to sum up the biggest problem poor communications.
One reason I chose
was because my son had work done by them and was happy with the job so I guess you're experience may vary from what I received.
before in my old house where he built a flawless cedar fence. When we built our new house and were told the
only allowed wrought iron fences, I was glad to find out that
does those too.
He came out before the house and final grading were complete and took rough ...more measurements to work up a contract. Once the final grade was complete, he sent
out to fine tune the dimensions.
was very helpful in allowing us to make changes to the design once we clarified details from the village.
What I like best about
's installers is their attention to detail. They take the extra time on all fences to make sure the panels are dead even and level. When they installed the cedar fence I was impressed with how perfect the workmanship was with the scalloped top pattern we chose. The aluminum fence was no different.
They take the time ask exactly where you want the gates, which way they open, etc. Everything to make sure you are 100% happy with the installation - which we were - both times.
Also worth adding that over the years, the cedar fence gate posts move a bit with the harsh winters.
was always available to have the guys come out and adjust, or reset the posts to make sure the gates worked perfectly for years to come. "
responded within 24 hours to my request for an estimate and emailed a detailed, typed package of estimates to me within 48 hours of his visit to my home. I asked for a breakdown showing each fence separately as well as showing me the cost to simply replace the broken sections of each fence. I was impressed that
...more took the time to type each estimate separately unlike the other two contractors I interviewed who submitted handwritten sheets that were more difficult to read and were full of unexplained abbreviations. Not only was
's bid easier to understand and more complete, it was within $200 of the bids from the other contractors.
and his father did the work themselves over a 3-day period. They showed up when they said they would and they finished on schedule. They cleaned up the area each day and were respectful of my yard and my neighbor's yard as they worked. They were easy to work with;
made sure I was satisfied with the quality of the work as it progressed. The resulting fences look great. My neighbors even hired
to replace a small section of fence on their property after seeing the quality of his work. "
was wonderful to work with. He was prompt in all communications and went above and beyond to make sure we were pleased with our fence. We reside on a corner lot on a slope, and we had concerns about on how to make the street side of the fence look clean and unobtrusive while still giving us the privacy ...more we desired. All of the other fence companies I spoke with made light of our concerns merely saying "we can handle it".
listened to our concerns and gave us a detailed explanation on how he would approach the street side of the fence making us feel confident we were making the right choice on fence type, size, and style. My husband can be EXTREMELY particular, and
was able to meet and surpass all of his expectations. I highly recommend using
"Fantastic Job overall. I can't recommend these guys enough. They had the old fence demolished in the time it would have taken me to pull 6 posts. They have the right tools and the experience needed to do things right and to work with neighbors. The guy behind us is now considering getting all of his replaced since he saw how nice ours is.
came right out. Although I wasn't fencing the entire yard there was some existing fencing that I wanted the new fencing to blend in with.
explained how that could be done. There were slopes on each side of the yard complicating the job but
explained ...more how they could do the fence and gates on the sides and have it look nice. He was nice enough to include basket weave fencing on the sides which would look good from the street for no extra charge. In addition he didn't charge for the small fence that would hide the garbage cans. His estimate was the best by far of the 3 I got and it was actually $1,600 less than the highest I had received!
Work was scheduled to begin in about 1 week later. A 3 man team arrived on the scheduled day on time. The lead installer went over all details with me before starting. They worked very hard all day. This was not a very easy job. The demolition was a tough job between the ivy and bushes in the way, to the old fence having cemented posts to be removed, but they got it done pretty quickly. I couldn't believe have how thorough they were with the new fence installation. There were slopes, bends, uneven ground, and blending of fences. I have a small dog so I needed the yard free of any gaps to the outside. They paid attention to all minor details and ensured there would be no openings for my small dog to escape from. I was very impressed with the fence and the quality of installation. It was even better than I thought it could or would be. I was surprised with the amount of cement used during installation which gives me a lot of confidence in the longevity of the fence. They leveled soil along fence bottom and thoroughly cleaned the yard before departing. I just couldn't be more pleased with the fence and the outstanding installation. I wish I had remembered the lead installers name so I could mention it because he was very, very good. I will definitely recommend this company and if I ever need fencing again I will have them do the work. "
came out to provide an estimate and I was impressed by how he gave the estimate to me before leaving (other vendors had to mail/e-mail it to me after the fact). The R&T price was also the lowest.
Once I gave the go-ahead I had to wait a few weeks as R&T had other jobs lined ...more up. But this was OK because it gave me time to get a survey; and R&T had to get the permits from the city.
About a week before the install was scheduled to start, I noticed some new neighbors were spending a lot of time outside near an area where I had planned on putting up a fence. But I called
and he was able to switch gears and modify the permit without delaying our install date.
I was mostly satisfied with the initial installation, save for two things:
1) There was a lot of sawdust and built up rocks/dirt on the ground that seemed like it could have been easily cleaned up.
2) The driveway gate was installed in such a way that it obstructed my side door when fully opened--that is, I wouldn't have been able to open the side door easily with the gate in that position.
with my concerns about this and he did not protest at all. He suggested that they reverse the hinges on the gate (so it would open & close like my old gate). It took a few days but someone came out and changed the hinges. This did cause another slight problem whereby the latch gets stuck against the old gate post when fully opened, but it definitely represented an improved situation.
I would recommend R&T Fence--overall they did a good job, they were definitely more professional than their competitors, and it was a plus that they have friendly office staff. I do wish they had done a bit more engineering/testing on the design on the driveway gate, as some
measurements could probably have avoided the rework. But their willingness to address the issue I had and their flexibility to change plans shortly before the job make them a good company to partner with. "