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Banking reviews in Sevierville
son refinance his auto loan to there as well. Every month his payment
was posted to our account and a late charge was added. There is no
electronic funds transfer from the bank we have our checking accounts
with and FNB. Every month a paper check was cut and sent. The loan
processing department at FNB would manually write the full account
number on each check, putting our account number on both our check and
our son's check. Every month I would have to call and they would
straighten it out. I was told it was my fault because our bank's bill
pay did not put the full account number on the check, just the last four
digits. I had automatic monthly payments set up with no ability to add
a note or menu. I would have had to manually initiate a payment each
month to get the full account number on the check.Finally we
refinanced in September. Our loan was payed off about two weeks ago,
but our sons was not. After many exasperating calls to customer service
and my wife sending a negative review on their website, our son's loan
was paid off today and the last late charge reversed, but there is still
a small balance because they did not post the check in a timely manner.
I am hoping they will write off that small amount and close the loan.This
should have never happened with today's available technology. Customer
service was not always courteous or helpful, and I usually spent 20-30
minutes on the phone with them each month to resolve their mistakes. I
worked in banking for 20 years for two other local banks. This is
inexcusable and not an incentive to ever bank with
for any reason ever. I had to click on one star for this review, but
wish I did not have to click on any. FNB deserves no stars and really
needs to review their loan processing systems and procedures.
Well, one would think that Fedcom would have said "I'm sorry, lets pay the funeral expenses and then pay towards the credit card".
The first thing they basically said was too bad, Then approximately a few days later they said "they would pay all the bounced checks and the fees incurred", then approximately 3 - 4 days after they said they would cover things, they changed their mind and said they would NOT fix anything - basically too bad! ... so that is where our family stands with
Additional information ... my Grandparents had been members for over 60 years and I have been a member for approximately 30 years ... but probably for not much longer!
Fedcom used to be Family oriented, but that appears to be LONG GONE.
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